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Is there an Redox Engine outage?

Redox Engine status: Systems Active

Last checked: 5 minutes ago

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Redox Engine outages and incidents

Outage and incident data over the last 30 days for Redox Engine.

There have been 4 outages or incidents for Redox Engine in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Redox Engine

Outlogger tracks the status of these components for Xero:

API Active
Carequality Active
Dashboard Active
Data Models Active
docs.redoxengine.com Active
Engine Core Active
Polling Active
redoxengine.com Active
RLS Active
ScienceIO ScienceIO API Active
VPN Active
AWS ec2-us-east-1 Active
AWS ec2-us-west-1 Active
AWS ec2-us-west-2 Active
Hosting Active
IMO Codeset Normalization Active
Verato EMPI Active
Component Status
API Active
Carequality Active
Dashboard Active
Data Models Active
docs.redoxengine.com Active
Engine Core Active
Polling Active
redoxengine.com Active
RLS Active
ScienceIO ScienceIO API Active
VPN Active
Active
AWS ec2-us-east-1 Active
AWS ec2-us-west-1 Active
AWS ec2-us-west-2 Active
Hosting Active
Active
IMO Codeset Normalization Active
Verato EMPI Active

Latest Redox Engine outages and incidents.

View the latest incidents for Redox Engine and check for official updates:

Updates:

  • Time: April 17, 2024, 1:20 p.m.
    Status: Resolved
    Update: At approximately 7:47 AM CT Redox experienced an issue on one of our VPN appliances which resulted in the delayed delivery of outbound messages for approximately two (2) minutes. The incident was quickly resolved and message flow resumed, however, some customers may have received automated alert emails from Redox regarding connectivity failure. Consequently, any alerts received between 7:47 AM CT - 8:00 AM CT can be ignored. Alerts you receive from now on should be investigated as the issue has been resolved. Thank you!

Updates:

  • Time: April 17, 2024, 1:20 p.m.
    Status: Resolved
    Update: At approximately 7:47 AM CT Redox experienced an issue on one of our VPN appliances which resulted in the delayed delivery of outbound messages for approximately two (2) minutes. The incident was quickly resolved and message flow resumed, however, some customers may have received automated alert emails from Redox regarding connectivity failure. Consequently, any alerts received between 7:47 AM CT - 8:00 AM CT can be ignored. Alerts you receive from now on should be investigated as the issue has been resolved. Thank you!

Updates:

  • Time: March 19, 2024, 3:44 p.m.
    Status: Resolved
    Update: We have resolved this issue. If you continue to experience issues with your VPN tunnel connecting to the Redox peer of 35.168.141.219, please submit a Production Support ticket and we will be happy to assist with the remediation. Thank you.
  • Time: March 19, 2024, 3:21 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: March 19, 2024, 3:01 p.m.
    Status: Investigating
    Update: Redox is investigating a connectivity issue affecting multiple VPN tunnels connecting to our Peer IP of 35.168.141.219. We can remedy the issue by bouncing the tunnel on the Redox system. If you are experiencing issues connecting to this peer, please place a Production Support ticket (HTTP://www.redoxengine.com/help) and Redox will assist. Thank you.

Updates:

  • Time: March 19, 2024, 3:44 p.m.
    Status: Resolved
    Update: We have resolved this issue. If you continue to experience issues with your VPN tunnel connecting to the Redox peer of 35.168.141.219, please submit a Production Support ticket and we will be happy to assist with the remediation. Thank you.
  • Time: March 19, 2024, 3:21 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: March 19, 2024, 3:01 p.m.
    Status: Investigating
    Update: Redox is investigating a connectivity issue affecting multiple VPN tunnels connecting to our Peer IP of 35.168.141.219. We can remedy the issue by bouncing the tunnel on the Redox system. If you are experiencing issues connecting to this peer, please place a Production Support ticket (HTTP://www.redoxengine.com/help) and Redox will assist. Thank you.

Updates:

  • Time: Feb. 28, 2024, 7:02 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 28, 2024, 5:45 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.

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Frequently Asked Questions - Redox Engine

Is there a Redox Engine outage?
The current status of Redox Engine is: Systems Active
Where can I find the official status page of Redox Engine?
The official status page for Redox Engine is here
How can I get notified if Redox Engine is down or experiencing an outage?
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