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Is there an Reputation.com outage?

Reputation.com status: Systems Active

Last checked: 6 minutes ago

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Reputation.com outages and incidents

Outage and incident data over the last 30 days for Reputation.com.

There have been 0 outages or incidents for Reputation.com in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Reputation.com

Outlogger tracks the status of these components for Xero:

Platform Active
Widgets Active
Profiles API Active
Actions Active
Insights Active
Listings Active
Mobile Active
Pages and Locators Active
Reviews Active
Social Active
Surveys Active
FTP Active
Integrator Active
Component Status
Platform Active
Widgets Active
Active
Profiles API Active
Active
Actions Active
Insights Active
Listings Active
Mobile Active
Pages and Locators Active
Reviews Active
Social Active
Surveys Active
Active
FTP Active
Integrator Active

Latest Reputation.com outages and incidents.

View the latest incidents for Reputation.com and check for official updates:

Updates:

  • Time: Jan. 13, 2020, 10:03 p.m.
    Status: Resolved
    Update: All functionality has been restored
  • Time: Jan. 13, 2020, 10 p.m.
    Status: Monitoring
    Update: Database recovery in progress.
  • Time: Jan. 13, 2020, 9:30 p.m.
    Status: Identified
    Update: Database recovery in progress.
  • Time: Jan. 13, 2020, 9:05 p.m.
    Status: Identified
    Update: Database recovery in progress.
  • Time: Jan. 13, 2020, 9:04 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Jan. 13, 2020, 8:34 p.m.
    Status: Identified
    Update: Database recover still in progress.
  • Time: Jan. 13, 2020, 8:09 p.m.
    Status: Identified
    Update: Database recovery still in progress.
  • Time: Jan. 13, 2020, 7:33 p.m.
    Status: Identified
    Update: Database recovery is still in progress. We have achieved partial recovery and some functionality may be available for most customers. Customers may experience slower than usual response time. We anticipate full recovery within two hours.
  • Time: Jan. 13, 2020, 6:23 p.m.
    Status: Investigating
    Update: Our engineering team continues to work to resolve the issues and bring the site up.
  • Time: Jan. 13, 2020, 5:29 p.m.
    Status: Investigating
    Update: Site interruption is related to our MongoDB instance. Currently on call with MongoDB priority support.
  • Time: Jan. 13, 2020, 5:27 p.m.
    Status: Investigating
    Update: On Monday, January 13, 2020, 9:25 AM Pacific Time, Reputation.com determined an issue preventing some users from using the site. This issue impacts users located in North America. We are currently investigating the issue. We apologize for this inconvenience and thank you for your patience as our engineering and operations teams work to address the issue as quickly as possible. We will update this page with the latest information as it becomes available.

Updates:

  • Time: Jan. 13, 2020, 1:12 p.m.
    Status: Resolved
    Update: Full functionality has been restored.
  • Time: Jan. 13, 2020, 1:55 a.m.
    Status: Investigating
    Update: MongoDB database recovery in progress. Recovery expected to complete around 12:00 AM PST
  • Time: Jan. 13, 2020, 12:19 a.m.
    Status: Investigating
    Update: On Sunday, January 12, 2020, 4:15 PM Pacific Time, Reputation.com determined an issue where certain users might experience degraded performance . This issue impacts users located in North America. We are currently investigating the issue. We apologize for this inconvenience and thank you for your patience as our engineering and operations teams work to address the issue as quickly as possible. We will update this page with the latest information as it becomes available.

Updates:

  • Time: Jan. 12, 2020, 11:31 p.m.
    Status: Resolved
    Update: Full functionality has been restored.
  • Time: Jan. 12, 2020, 9:59 p.m.
    Status: Identified
    Update: Database recovery in progress
  • Time: Jan. 12, 2020, 8:44 p.m.
    Status: Identified
    Update: Continuing to recover databases
  • Time: Jan. 12, 2020, 8:17 p.m.
    Status: Identified
    Update: Our databases continue to recover.
  • Time: Jan. 12, 2020, 7:48 p.m.
    Status: Identified
    Update: Database recovery is still in progress
  • Time: Jan. 12, 2020, 7:47 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Jan. 12, 2020, 7:19 p.m.
    Status: Investigating
    Update: We are in process of recovering the database.
  • Time: Jan. 12, 2020, 5:18 p.m.
    Status: Investigating
    Update: On Sunday, January 12, 2020, 6:58 AM Pacific Time, Reputation.com determined an issue preventing some users from using Surveys and Reviews. This issue impacts users located in North America. We are currently investigating the issue. We apologize for this inconvenience and thank you for your patience as our engineering and operations teams work to address the issue as quickly as possible. We will update this page with the latest information as it becomes available.

Updates:

  • Time: Nov. 11, 2019, 4:47 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 11, 2019, 4:46 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Nov. 11, 2019, 4:37 p.m.
    Status: Identified
    Update: Reputation.com engineering team has identified the issue and is working to fix the issue. We apologize for this inconvenience and thank you for your patience as our engineering and operations teams work to fix the issue as quickly as possible. We will update this page with the latest information as it becomes available.

Updates:

  • Time: Nov. 1, 2019, 7:16 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 1, 2019, 7:10 p.m.
    Status: Identified
    Update: All *.reputation.com endpoints are currently returning 503 status. We have identified the change and are in the process of rolling it back.

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Frequently Asked Questions - Reputation.com

Is there a Reputation.com outage?
The current status of Reputation.com is: Systems Active
Where can I find the official status page of Reputation.com?
The official status page for Reputation.com is here
How can I get notified if Reputation.com is down or experiencing an outage?
To get notified of any status changes to Reputation.com, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Reputation.com every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Reputation.com do?
Our online reputation management service builds your brand's digital reputation and turns customers into local advocates.

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