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Is there an Retention Science outage?

Retention Science status: Systems Active

Last checked: 8 minutes ago

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Retention Science outages and incidents

Outage and incident data over the last 30 days for Retention Science.

There have been 0 outages or incidents for Retention Science in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Retention Science

Outlogger tracks the status of these components for Xero:

Campaign Reporting and Analytics API Active
Cortex Application (Main Dashboard) Active
Data Imports Service Active
Events and Tracking API Active
Filtering and Segmentation Service Active
Recommendations API Active
Reporting Active
Smart Blast / Promo Blast Sends API Active
SMS Active
Support Active
Template Tools Active
Transactional Sends API Active
Users API Active
Component Status
Campaign Reporting and Analytics API Active
Cortex Application (Main Dashboard) Active
Data Imports Service Active
Events and Tracking API Active
Filtering and Segmentation Service Active
Recommendations API Active
Reporting Active
Smart Blast / Promo Blast Sends API Active
SMS Active
Support Active
Template Tools Active
Transactional Sends API Active
Users API Active

Latest Retention Science outages and incidents.

View the latest incidents for Retention Science and check for official updates:

Updates:

  • Time: Nov. 26, 2020, 7:20 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 26, 2020, 12:22 a.m.
    Status: Monitoring
    Update: AWS is experiencing an outage that is impacting much of its North America presence: https://techcrunch.com/2020/11/25/amazon-web-services-outage-takes-a-portion-of-the-internet-down-with-it/ This began impacting ReSci clients as of about 6AM PST. We are seeing delays and incorrect statistics / counts in our analytics dashboards as well as a delay in some morning sends. Our main Cortex dashboard, SMS, data science APIs, events APIs, template tools, and other APIs remain operational as expected. Here is an update on the affected components. Promo Blasts: Operational As of 1PM PST, all promo blasts that were delayed from this morning (from ~6AM PST) have been sent out. Realistic Test Sends: Degraded performance A small percentage of test-sends are timing out. This is resulting from the system delays we experienced this morning. Click tracking: Operational Open Tracking: Degraded performance Some “open” events are missing from analytics and filtering from approximately ~6AM PST until now. JS Events: Degraded performance Some events are missing from analytics and filtering from approximately ~6AM PST until now. Segment sync to FB and Google Degraded performance We are experiencing issues with segments being automatically synced to Google and Facebook.
  • Time: Nov. 25, 2020, 10:27 p.m.
    Status: Monitoring
    Update: Although there is no longer an issue with emails sending, the outage with our infrastructure provider is causing delays in analytics for sends since this morning. Sends prior to today should reflect accurate reporting, and once the outage is resolved we will backfill reports to reflect data accurately. JavaScript tracking of onsite events is also impacted and thus page views/carts/checkouts are currently missing and will be backfilled once the outage is resolved. Open and click tracking are working as expected. We expect a full recovery to take a few hours and will continue to monitor and update as we learn more.

Updates:

  • Time: Nov. 25, 2020, 8:10 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 25, 2020, 5:25 p.m.
    Status: Identified
    Update: We have identified an issue with our infrastructure provider since approximately 5:30AM PST that is causing delays in analytics and causing a subset of sends to experience delays. We are carefully monitoring and scaling to address the immediate issue.

Updates:

  • Time: Nov. 2, 2020, 7:23 p.m.
    Status: Resolved
    Update: This incident has been resolved
  • Time: Nov. 2, 2020, 5:51 p.m.
    Status: Identified
    Update: When attempting to add or update an image in the template builder tool, the user is brought to the File Manager portion of the builder which throws an error. Attempting to retry results in the same error message being displayed. This does not affect email sends or reporting - only the ability to upload images when creating templates.

Updates:

  • Time: Oct. 14, 2020, 5:02 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 13, 2020, 4:23 p.m.
    Status: Investigating
    Update: We are experiencing an outage with our webhooks for the shopify integration specifically for SMS. Shopify webhooks for email are currently functioning as expected. We are working on a fix. This outage only impacts segmentation capabilities based on shopify attributes. It doesn't impact deliverability of automated or one time campaign sends or capturing leads through modals or any other list building flow.

Updates:

  • Time: Oct. 9, 2020, 1:56 p.m.
    Status: Resolved
    Update: This incident has been resolved. The scope of this issue affects Promo blasts that were scheduled between 4-6:30AM PST. Any blasts that may have been delayed have now been queued for sending.
  • Time: Oct. 9, 2020, 12:51 p.m.
    Status: Investigating
    Update: We are investigating a network connectivity issue that is causing a delay in the send pipeline. Promo blasts scheduled are being processed but may experience delay until this issue has been resolved. We are actively working through this and will update as soon as we can.

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Frequently Asked Questions - Retention Science

Is there a Retention Science outage?
The current status of Retention Science is: Systems Active
Where can I find the official status page of Retention Science?
The official status page for Retention Science is here
How can I get notified if Retention Science is down or experiencing an outage?
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What does Retention Science do?
Experience an award-winning ecommerce platform powered by A.I. for email and SMS marketing automation. Boost online sales with a free demo.

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