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Is there an Retention Science outage?

Retention Science status: Systems Active

Last checked: 3 minutes ago

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Retention Science outages and incidents

Outage and incident data over the last 30 days for Retention Science.

There have been 0 outages or incidents for Retention Science in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Retention Science

Outlogger tracks the status of these components for Xero:

Campaign Reporting and Analytics API Active
Cortex Application (Main Dashboard) Active
Data Imports Service Active
Events and Tracking API Active
Filtering and Segmentation Service Active
Recommendations API Active
Reporting Active
Smart Blast / Promo Blast Sends API Active
SMS Active
Support Active
Template Tools Active
Transactional Sends API Active
Users API Active
Component Status
Campaign Reporting and Analytics API Active
Cortex Application (Main Dashboard) Active
Data Imports Service Active
Events and Tracking API Active
Filtering and Segmentation Service Active
Recommendations API Active
Reporting Active
Smart Blast / Promo Blast Sends API Active
SMS Active
Support Active
Template Tools Active
Transactional Sends API Active
Users API Active

Latest Retention Science outages and incidents.

View the latest incidents for Retention Science and check for official updates:

Updates:

  • Time: Sept. 4, 2020, 7:01 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 4, 2020, 5:05 p.m.
    Status: Identified
    Update: We've identified an issue causing degraded performance for some Cortex filters. This is causing Cortex sends and promo blasts to be delayed for a subset of clients. We are actively working with our database provider to resolve this as soon as possible. Analytics pages may also experience delayed metrics. Our metrics are regenerating and will be fully updated by end of day.

Updates:

  • Time: Aug. 23, 2020, 5:33 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 22, 2020, 7:06 p.m.
    Status: Identified
    Update: We've identified an issue causing degraded performance for some Cortex filters. This is causing Cortex sends and promo blasts to be delayed for a subset of clients. We are actively working with our database provider to resolve this as soon as possible. Analytics pages may also experience delayed metrics. Our metrics are regenerating and will be fully updated by end of day.

Updates:

  • Time: Aug. 12, 2020, 6:53 p.m.
    Status: Resolved
    Update: This issue is now resolved.
  • Time: Aug. 12, 2020, 6:15 p.m.
    Status: Investigating
    Update: Some pages within Cortex are intermittently unavailable, but fortunately sends are not affected. We are investigating the issue and expect to have a fix in place soon.

Updates:

  • Time: July 22, 2020, 7:47 p.m.
    Status: Resolved
    Update: This incident has been resolved and full access to Cortex has been restored
  • Time: July 22, 2020, 6:43 p.m.
    Status: Identified
    Update: We are experiencing intermittent issues with Cortex. Access to Cortex may be limited during this time. We have identified the source issue and expect a fix to be in place momentarily.

Updates:

  • Time: July 21, 2020, 9:41 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 21, 2020, 9:11 p.m.
    Status: Investigating
    Update: We are currently experiencing an issue when trying to save segments. We are in the process of identifying the source issue and will send an update once we know more.

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Frequently Asked Questions - Retention Science

Is there a Retention Science outage?
The current status of Retention Science is: Systems Active
Where can I find the official status page of Retention Science?
The official status page for Retention Science is here
How can I get notified if Retention Science is down or experiencing an outage?
To get notified of any status changes to Retention Science, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Retention Science every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Retention Science do?
Experience an award-winning ecommerce platform powered by A.I. for email and SMS marketing automation. Boost online sales with a free demo.

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