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Is there an Retention Science outage?

Retention Science status: Systems Active

Last checked: 10 seconds ago

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Retention Science outages and incidents

Outage and incident data over the last 30 days for Retention Science.

There have been 0 outages or incidents for Retention Science in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Retention Science

Outlogger tracks the status of these components for Xero:

Campaign Reporting and Analytics API Active
Cortex Application (Main Dashboard) Active
Data Imports Service Active
Events and Tracking API Active
Filtering and Segmentation Service Active
Recommendations API Active
Reporting Active
Smart Blast / Promo Blast Sends API Active
SMS Active
Support Active
Template Tools Active
Transactional Sends API Active
Users API Active
Component Status
Campaign Reporting and Analytics API Active
Cortex Application (Main Dashboard) Active
Data Imports Service Active
Events and Tracking API Active
Filtering and Segmentation Service Active
Recommendations API Active
Reporting Active
Smart Blast / Promo Blast Sends API Active
SMS Active
Support Active
Template Tools Active
Transactional Sends API Active
Users API Active

Latest Retention Science outages and incidents.

View the latest incidents for Retention Science and check for official updates:

Updates:

  • Time: Feb. 5, 2020, 9:38 p.m.
    Status: Resolved
    Update: This issue has been resolved, and Cortex is accessible again. The root cause was a temporary database issue. We apologize for any inconvenience.
  • Time: Feb. 5, 2020, 9:23 p.m.
    Status: Investigating
    Update: Cortex is currently not accessible. We are investigating and will have an update shortly.

Updates:

  • Time: Nov. 26, 2019, 10:03 p.m.
    Status: Resolved
    Update: Access issues have been resolved. This was a temporary network issue, and additional monitoring checks have been added to several components of the system.
  • Time: Nov. 26, 2019, 9:49 p.m.
    Status: Investigating
    Update: We are experiencing intermittent issues with accessing the Cortex platform. You may see a 503 error when trying to access pages. The issue is currently under investigation and we'll have updates for you shortly.

Updates:

  • Time: April 9, 2019, 4:47 a.m.
    Status: Resolved
    Update: Issues with the drag and drop builder have been resolved. Image manager is loading normally now, and all image files will now upload successfully, even with special characters and spaces in the filenames. The root cause was a deploy from BeeFree on Saturday morning for scheduled maintenance, which first caused some authentication issues, and then further caused slowness and filename issues. We worked with their team throughout today to come to a final resolution. We will put additional monitoring and safeguards in place to ensure these types of issues do not happen in the future. We apologize again for the issues, and please let us know if you have any further questions.
  • Time: April 8, 2019, 7:19 p.m.
    Status: Identified
    Update: We have identified the issue as a change on BeeFree's application on how they are handling filenames. We are working with their team to come to a speedy resolution, and will have updates shorty. The workaround for now, if you are experiencing any image upload issues: ensure your filenames do not have any spaces or special characters. Use plain names, letters, numbers, and underscores for the time being. After resolving this with the BeeFree team, this should no longer be an issue.
  • Time: April 8, 2019, 3:39 p.m.
    Status: Investigating
    Update: We are currently experiencing issues with our drag and drop builder where images are not uploading. This issue has ben raised with the BeeFree team, and is likely continued issues from their maintenance from this weekend. We apologize for the issues, and we are on top of their team to resolve.

Updates:

  • Time: April 6, 2019, 11:36 p.m.
    Status: Resolved
    Update: The image manager loading issue has been resolved. The root cause was a authentication error introduced by scheduled maintenance from our vendor, BeeFree from earlier this morning. They pushed out a patch to fix the issue. Most sites are now functioning normally, but some may have slower load times on their image libraries. We will continue to work with BeeFree on speeding up the image manager in the meantime. We deeply apologize for the prolonged issue today. Please reach out to [email protected] with any questions.
  • Time: April 6, 2019, 10:16 p.m.
    Status: Investigating
    Update: We are currently working on this issue with BeeFree support, and should have a resolution shortly.
  • Time: April 6, 2019, 10:15 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: April 6, 2019, 6:42 p.m.
    Status: Investigating
    Update: We are trying to contact BeeFree support to assist with the image access issues. Will provide another update shortly.
  • Time: April 6, 2019, 5:05 p.m.
    Status: Investigating
    Update: This issue looks related to maintenance performed by our drag and drop builder provider, BeeFree from this morning. We are reaching out to them for more information.
  • Time: April 6, 2019, 4:31 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: April 6, 2019, 4:29 p.m.
    Status: Investigating
    Update: We are currently experiencing issues uploading images to the email drag and drop builder. We apologize for the issue, and hope to have a resolution shortly.

Updates:

  • Time: April 2, 2019, 6:50 p.m.
    Status: Resolved
    Update: The issues with Report Builder have been resolved, and exports are functional again. We apologize again for the issue, and please let [email protected] with any questions or additional issues.
  • Time: April 2, 2019, 5:50 p.m.
    Status: Investigating
    Update: Report Builder is currently experiencing errors, so you will not be able to export any reports. We will have a fix for this by early afternoon. We apologize for the issue. Please reach out to [email protected] with any questions.

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Frequently Asked Questions - Retention Science

Is there a Retention Science outage?
The current status of Retention Science is: Systems Active
Where can I find the official status page of Retention Science?
The official status page for Retention Science is here
How can I get notified if Retention Science is down or experiencing an outage?
To get notified of any status changes to Retention Science, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Retention Science every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Retention Science do?
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