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Is there an Retool outage?

Retool status: Systems Active

Last checked: a minute ago

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Retool outages and incidents

Outage and incident data over the last 30 days for Retool.

There have been 2 outages or incidents for Retool in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Retool

Outlogger tracks the status of these components for Xero:

Email Server Active
Infrastructure Active
License server Active
Resource Queries Active
RetoolDB Active
Retool-managed Temporal (via Temporal.io) Active
Source Control Active
Web Application and APIs Active
Workflows Active
Component Status
Email Server Active
Infrastructure Active
License server Active
Resource Queries Active
RetoolDB Active
Retool-managed Temporal (via Temporal.io) Active
Source Control Active
Web Application and APIs Active
Workflows Active

Latest Retool outages and incidents.

View the latest incidents for Retool and check for official updates:

Updates:

  • Time: Sept. 7, 2023, 3:11 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 5, 2023, 3:28 p.m.
    Status: Monitoring
    Update: The new database instance is up and we are monitoring. Thank you for bearing with us through this incident, please contact us through support if continue to see any issues.
  • Time: Sept. 5, 2023, 2:46 p.m.
    Status: Identified
    Update: We are still monitoring the database recreation.
  • Time: Sept. 5, 2023, 7:33 a.m.
    Status: Identified
    Update: We are still monitoring the database recreation.
  • Time: Sept. 5, 2023, 1:35 a.m.
    Status: Identified
    Update: We are still monitoring the database recreation.
  • Time: Sept. 4, 2023, 10:23 p.m.
    Status: Identified
    Update: We are in the process of restoring a database backup from the point at which this particular instance went down. Unfortunately due to the size of the database we cannot give an ETA when it will be back up yet. We apologize for the inconvenience and will have an update in 3 hours or less.
  • Time: Sept. 4, 2023, 6:59 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue and will provide updates as soon as we have them.
  • Time: Sept. 4, 2023, 4:36 p.m.
    Status: Investigating
    Update: We have identified this to be an upstream issue with our database vendor (AWS) and we are working with them to resolve.
  • Time: Sept. 4, 2023, 3:26 p.m.
    Status: Investigating
    Update: We are currently investigating reports of a subset of Cloud orgs no longer able to access a specific instance of the managed_db starter postgres resource.

Updates:

  • Time: Aug. 10, 2023, 2:08 a.m.
    Status: Resolved
    Update: The fix has been deployed and resolution confirmed.
  • Time: Aug. 10, 2023, 1:05 a.m.
    Status: Identified
    Update: We have identified an issue causing non-browser clients (i.e. custom scripts) to be unable to make resource queries as well as a small percentage of public apps to fail to load. We have identified the cause and will deploy a fix shortly.

Updates:

  • Time: Aug. 7, 2023, 9:42 p.m.
    Status: Resolved
    Update: Customers may have experienced elevated rates of 502's and significantly higher query latency on a subset of queries for a small period of time (12:50PM -> 2PM PST) We've identified the cause and are continuing to monitor while rolling out a longer-term fix.

Updates:

  • Time: July 5, 2023, 5:46 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 30, 2023, 1:20 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: June 30, 2023, midnight
    Status: Identified
    Update: Self-hosted deployments that are configured to automatically pull new Docker images may experience frontend chunk loading issues when some but not all containers are started / restarted. To fix these issues, please restart the remaining containers in the deployment.

Updates:

  • Time: June 29, 2023, 6:45 p.m.
    Status: Resolved
    Update: Users on self-hosted Retool instances might experience interruptions on sending user invites

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Frequently Asked Questions - Retool

Is there a Retool outage?
The current status of Retool is: Systems Active
Where can I find the official status page of Retool?
The official status page for Retool is here
How can I get notified if Retool is down or experiencing an outage?
To get notified of any status changes to Retool, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Retool every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Retool do?
Retool offers building blocks for creating business software quickly. Connect to databases and APIs to develop apps and workflow automations.

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