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Is there an Revel Systems outage?

Revel Systems status: Systems Active

Last checked: 7 minutes ago

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Revel Systems outages and incidents

Outage and incident data over the last 30 days for Revel Systems.

There have been 2 outages or incidents for Revel Systems in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Revel Systems

Outlogger tracks the status of these components for Xero:

Core Reporting XT Active
Customer Support Active
Delivery XT Active
Driver XT Active
Loyalty XT Active
Online Ordering XT Active
QSR Automations Active
Revel Advantage Merchant Portal Active
Revel Data Connector Active
Revel Guard XT Active
Eigen Active
Givex Active
LevelUp Active
Paytronix Active
SVS Active
Synergy Active
Valutec Active
Vantiv Storecard Active
Worldpay Storecard Active
Como Active
LevelUp Active
Loyalty Plant Active
Paytronix Active
Punchh Active
Session M (formerly LoyaltyTree) Active
Synergy Active
Core Services Active
User Authentication (Auth0) Active
Adyen Active
FreedomPay Active
Mercury Active
Moneris Active
Tyro Active
Windcave Active
WorldPay TriPOS Active
Component Status
Core Reporting XT Active
Customer Support Active
Delivery XT Active
Driver XT Active
Loyalty XT Active
Online Ordering XT Active
QSR Automations Active
Revel Advantage Merchant Portal Active
Revel Data Connector Active
Revel Guard XT Active
Active
Eigen Active
Givex Active
LevelUp Active
Paytronix Active
SVS Active
Synergy Active
Valutec Active
Vantiv Storecard Active
Worldpay Storecard Active
Active
Como Active
LevelUp Active
Loyalty Plant Active
Paytronix Active
Punchh Active
Session M (formerly LoyaltyTree) Active
Synergy Active
Active
Core Services Active
User Authentication (Auth0) Active
Active
Adyen Active
FreedomPay Active
Mercury Active
Moneris Active
Tyro Active
Windcave Active
WorldPay TriPOS Active

Latest Revel Systems outages and incidents.

View the latest incidents for Revel Systems and check for official updates:

Updates:

  • Time: Sept. 24, 2024, 6:06 p.m.
    Status: Resolved
    Update: The issue was resolved.
  • Time: Sept. 24, 2024, 4:28 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Sept. 24, 2024, 4:09 p.m.
    Status: Identified
    Update: The issue has been identified, and we are working on a solution. Currently, calls are no longer affected.
  • Time: Sept. 24, 2024, 3:36 p.m.
    Status: Investigating
    Update: We are currently experiencing issues with the telephony system while calling customer support and other departments. The issue is being investigated as we speak. Scope: inbound calls sometimes go silent, however, we will call you back right away if this happens.

Updates:

  • Time: Aug. 29, 2024, 1:35 p.m.
    Status: Resolved
    Update: The incident has been resolved.
  • Time: Aug. 29, 2024, 1:33 p.m.
    Status: Monitoring
    Update: The fix implemented previously has been successful and the outage has been resolved. Currently, all servers are up. We are monitoring the situation further and determining the causes.
  • Time: Aug. 29, 2024, 1:10 p.m.
    Status: Identified
    Update: We have implemented changes to our systems and are seeing some management consoles recovering. We will continue to provide updates.
  • Time: Aug. 29, 2024, 12:42 p.m.
    Status: Investigating
    Update: We are actively investigating issues with access to management consoles located in the EST timezone. Some users may not be able to log in to their management console and use POS in online mode. We will be providing further updates on the investigation. Please follow the following guide to use your POS with limited functionality: https://support.revelsystems.com/s/article/Offline-Mode-Always-On-Mode-1582898971418.

Updates:

  • Time: Aug. 16, 2024, 10:35 p.m.
    Status: Resolved
    Update: As indicated earlier today, we received reports of RA XT portal users receiving unexpected password reset emails. You and your merchants should disregard the request to reset your password. We believe bad actors used publicly available information to send these requests. At this time, we have no evidence of account compromise and will communicate as appropriate if that were to change. Please know we have put additional security measures in place to help prevent this from recurring.
  • Time: Aug. 16, 2024, 5:10 p.m.
    Status: Identified
    Update: There were password reset attempts by malicious users. We are working to block the source. We have confirmed this is a bot request and no data has been compromised. In the meantime, if users receive an unexpected request to reset their password, please disregard.
  • Time: Aug. 16, 2024, 3:30 p.m.
    Status: Investigating
    Update: We received reports of portal users receiving unexpected password reset emails. Investigating why these were sent out.

Updates:

  • Time: Aug. 11, 2024, 11:29 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 11, 2024, 11:14 p.m.
    Status: Investigating
    Update: We're currently experiencing an issue with our support call line, which is temporarily unavailable. Our team is working to resolve this as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience. Please check back here for updates, for support inquiries please reach out to us via email ([email protected]) or through our Help Site in the meantime. Thank you for your understanding.

Updates:

  • Time: July 19, 2024, 9:18 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 19, 2024, 6:05 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: July 19, 2024, 5:59 a.m.
    Status: Investigating
    Update: Investigating
  • Time: July 19, 2024, 5:58 a.m.
    Status: Investigating
    Update: FreedomPay is having an outage. At the moment users are only able to collect payments offline.

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Frequently Asked Questions - Revel Systems

Is there a Revel Systems outage?
The current status of Revel Systems is: Systems Active
Where can I find the official status page of Revel Systems?
The official status page for Revel Systems is here
How can I get notified if Revel Systems is down or experiencing an outage?
To get notified of any status changes to Revel Systems, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Revel Systems every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Revel Systems do?
Experience the benefits of cloud-based POS system for efficient enterprise business management. Try our demo today.

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