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Is there an RevenueCat outage?

RevenueCat status: Systems Active

Last checked: 33 seconds ago

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RevenueCat outages and incidents

Outage and incident data over the last 30 days for RevenueCat.

There have been 2 outages or incidents for RevenueCat in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for RevenueCat

Outlogger tracks the status of these components for Xero:

API Uptime Active
Documentation Active
Event Dispatching Active
Scheduled Data Exports Active
Apple Receipt Server Active
Apple Sandbox Receipt Server Active
Google Play Store Receipt Server Active
Stripe Receipt Server Active
Charts Active
Customer Lists Active
Overview Active
Component Status
API Uptime Active
Documentation Active
Event Dispatching Active
Scheduled Data Exports Active
Active
Apple Receipt Server Active
Apple Sandbox Receipt Server Active
Google Play Store Receipt Server Active
Stripe Receipt Server Active
Active
Charts Active
Customer Lists Active
Overview Active

Latest RevenueCat outages and incidents.

View the latest incidents for RevenueCat and check for official updates:

Updates:

  • Time: July 31, 2024, 10:22 a.m.
    Status: Resolved
    Update: Everything is all caught up now.
  • Time: July 31, 2024, 7:29 a.m.
    Status: Monitoring
    Update: Scheduled data exports (aka ETLs) are now all caught up.
  • Time: July 31, 2024, 6:59 a.m.
    Status: Identified
    Update: An infrastructure change to our data warehouse system has inadvertently caused delays to scheduled data exports (previously known as ETL exports), charts data, and customer lists data. We have identified the issue and it should resolve itself in the coming hours. For scheduled data exports, they will resume delivery automatically once the incident is resolved. This incident will remain open until things are fully resolved.

Updates:

  • Time: July 29, 2024, 7:13 p.m.
    Status: Resolved
    Update: All Charts have been refreshed, and will continue to be refreshed at their typical cadence.
  • Time: July 29, 2024, 5:53 p.m.
    Status: Identified
    Update: Most charts such as Active Subscriptions, Revenue, MRR, and our conversion charts have now been refreshed and are back to their normal schedule. We expect the last delayed charts such as the Realized LTV charts to be refreshed soon, at which point the incident will be marked as resolved.
  • Time: July 29, 2024, 4:25 p.m.
    Status: Identified
    Update: We've identified an issue causing delayed data refreshes for Charts. We're working to resolve that issue now and refresh all Charts, and will keep this incident updated as that process completes. We apologize for any inconvenience caused in the meantime!

Updates:

  • Time: July 23, 2024, 11:03 p.m.
    Status: Resolved
    Update: This incident has been resolved. API is operating normally.
  • Time: July 23, 2024, 9:51 p.m.
    Status: Monitoring
    Update: We experienced a degraded performance in our AP from around 21:32 to 21:39 UTC today. It has now recovered and we’re monitoring.

Updates:

  • Time: July 22, 2024, 8:33 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 22, 2024, 8:33 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 22, 2024, 8:22 a.m.
    Status: Monitoring
    Update: The issue has been fixed and normal API traffic is recovering. This outage will be closed out once all impacted traffic has been replayed.
  • Time: July 22, 2024, 8:22 a.m.
    Status: Monitoring
    Update: The issue has been fixed and normal API traffic is recovering. This outage will be closed out once all impacted traffic has been replayed.
  • Time: July 22, 2024, 8:17 a.m.
    Status: Identified
    Update: The RevenueCat backend is experiencing significant performance issues. We have redirected traffic to our emergency failover system to capture purchases. All receipts will be captured and replayed.
  • Time: July 22, 2024, 8:17 a.m.
    Status: Identified
    Update: The RevenueCat backend is experiencing significant performance issues. We have redirected traffic to our emergency failover system to capture purchases. All receipts will be captured and replayed.

Updates:

  • Time: July 18, 2024, 3:49 p.m.
    Status: Resolved
    Update: The bug on Apple’s side is not yet resolved, but with the mitigation we have in place the impact remains negligible. Particularly, in very rare cases, “Billing Issue” events with wrong timing may appear in RC dashboard and ETL exports. Those events will not be dispatched to integrations such as Webhooks. Provision of Entitlements, subscriptions status and other critical functionalities are completely unaffected. We consider the issue solved for Revenue Cat customers but we will continue seeking updates from Apple for the resolution of the root cause.
  • Time: July 18, 2024, 3:49 p.m.
    Status: Resolved
    Update: The bug on Apple’s side is not yet resolved, but with the mitigation we have in place the impact remains negligible. Particularly, in very rare cases, “Billing Issue” events with wrong timing may appear in RC dashboard and ETL exports. Those events will not be dispatched to integrations such as Webhooks. Provision of Entitlements, subscriptions status and other critical functionalities are completely unaffected. We consider the issue solved for Revenue Cat customers but we will continue seeking updates from Apple for the resolution of the root cause.
  • Time: July 17, 2024, 9:28 a.m.
    Status: Monitoring
    Update: Since July 16 at 23:30 UTC we started getting a significantly lower amount of problematic receipts. There is no official answer about the issue from Apple yet. Our mitigation is still enabled and we keep tracking the issue. We will be updating this status page with any news.
  • Time: July 17, 2024, 9:28 a.m.
    Status: Monitoring
    Update: Since July 16 at 23:30 UTC we started getting a significantly lower amount of problematic receipts. There is no official answer about the issue from Apple yet. Our mitigation is still enabled and we keep tracking the issue. We will be updating this status page with any news.
  • Time: July 16, 2024, 8:29 p.m.
    Status: Monitoring
    Update: We are continuing to monitor the situation and our fix mitigated the old receipts that were being marked as “with billing issues” due to Apple returning isInBillingRetryPeriod for them. The involved receipts are old and they won’t affect the current user entitlements or subscription statuses. They were causing an increased number of events on our side since we constantly refresh them to keep their status up to date and catch differences.
  • Time: July 16, 2024, 8:29 p.m.
    Status: Monitoring
    Update: We are continuing to monitor the situation and our fix mitigated the old receipts that were being marked as “with billing issues” due to Apple returning isInBillingRetryPeriod for them. The involved receipts are old and they won’t affect the current user entitlements or subscription statuses. They were causing an increased number of events on our side since we constantly refresh them to keep their status up to date and catch differences.
  • Time: July 16, 2024, 2:37 p.m.
    Status: Monitoring
    Update: We applied a mitigation to the issue. We are temporarily ignoring the changes sent by Apple that we believe to be wrong. Namely, the isInBillingRetryPeriod field is being incorrectly set to true for long expired transactions. We are keeping track of all the affected transactions and we will make sure to update them with accurate data once the issue is resolved by Apple. We will keep monitoring the situation and we’ll update this incident as soon as the situation is solved on Apple side.
  • Time: July 16, 2024, 2:37 p.m.
    Status: Monitoring
    Update: We applied a mitigation to the issue. We are temporarily ignoring the changes sent by Apple that we believe to be wrong. Namely, the isInBillingRetryPeriod field is being incorrectly set to true for long expired transactions. We are keeping track of all the affected transactions and we will make sure to update them with accurate data once the issue is resolved by Apple. We will keep monitoring the situation and we’ll update this incident as soon as the situation is solved on Apple side.
  • Time: July 16, 2024, 1:37 p.m.
    Status: Identified
    Update: We identified the issue in a change happening on Apple side. We notified Apple and we are working on a mitigation to reduce the impact until they provide a fix.
  • Time: July 16, 2024, 1:37 p.m.
    Status: Identified
    Update: We identified the issue in a change happening on Apple side. We notified Apple and we are working on a mitigation to reduce the impact until they provide a fix.
  • Time: July 16, 2024, 9:15 a.m.
    Status: Investigating
    Update: We noticed a significant increase of billing issues for long ago expired purchases reported by Apple APIs. We are suspecting a malfunction on Apple's systems and have already reported it. We will keep tracking the issue and look for possible mitigations on our side.
  • Time: July 16, 2024, 9:15 a.m.
    Status: Investigating
    Update: We noticed a significant increase of billing issues for long ago expired purchases reported by Apple APIs. We are suspecting a malfunction on Apple's systems and have already reported it. We will keep tracking the issue and look for possible mitigations on our side.

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Frequently Asked Questions - RevenueCat

Is there a RevenueCat outage?
The current status of RevenueCat is: Systems Active
Where can I find the official status page of RevenueCat?
The official status page for RevenueCat is here
How can I get notified if RevenueCat is down or experiencing an outage?
To get notified of any status changes to RevenueCat, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of RevenueCat every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does RevenueCat do?
RevenueCat simplifies in-app purchases and subscriptions on iOS, Android, and the web without the need for server code. Sign up for free.

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