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Is there an Rev.io outage?

Rev.io status: Systems Active

Last checked: 8 minutes ago

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Rev.io outages and incidents

Outage and incident data over the last 30 days for Rev.io.

There have been 0 outages or incidents for Rev.io in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Rev.io

Outlogger tracks the status of these components for Xero:

AgentClick Web Active
BillCenter.net Web Active
Developer Documentation (developers.rev.io) Active
REST API Active
Rev.io Web Active
SOAP API Active
Client Data Cluster A01 Active
Client Data Cluster A02 Active
Client Data Cluster A03 Active
Client Data Cluster A04 Active
Client Data Cluster A05 Active
Client Data Cluster A06 Active
Client Data Cluster A07 Active
Client Data Cluster A08 Active
Client Data Cluster A09 Active
Client Data Cluster P01 Active
Client Data Cluster P02 Active
Email Queue Active
File Transfer Active
Recurring Billing Active
Rev.io Customer Profile Active
Usage Rating Active
AWS s3-us-east-2 Active
Dyn, Inc. Primary Zone Propagation Active
SendGrid API v3 Active
SendGrid Event Webhook Active
SendGrid SMTP Active
Twilio SMS Active
Avalara Avalara CloudConnect Active
Avalara Tax Calculation Service Active
SureTax API Active
Component Status
Active
AgentClick Web Active
BillCenter.net Web Active
Developer Documentation (developers.rev.io) Active
REST API Active
Rev.io Web Active
SOAP API Active
Active
Client Data Cluster A01 Active
Client Data Cluster A02 Active
Client Data Cluster A03 Active
Client Data Cluster A04 Active
Client Data Cluster A05 Active
Client Data Cluster A06 Active
Client Data Cluster A07 Active
Client Data Cluster A08 Active
Client Data Cluster A09 Active
Client Data Cluster P01 Active
Client Data Cluster P02 Active
Active
Email Queue Active
File Transfer Active
Recurring Billing Active
Rev.io Customer Profile Active
Usage Rating Active
Active
AWS s3-us-east-2 Active
Dyn, Inc. Primary Zone Propagation Active
SendGrid API v3 Active
SendGrid Event Webhook Active
SendGrid SMTP Active
Twilio SMS Active
Active
Avalara Avalara CloudConnect Active
Avalara Tax Calculation Service Active
SureTax API Active

Latest Rev.io outages and incidents.

View the latest incidents for Rev.io and check for official updates:

Updates:

  • Time: Jan. 7, 2022, 10:31 p.m.
    Status: Resolved
    Update: This incident has been resolved, and login access should be operational. Technical details will follow once our team conducts a root cause analysis exercise. Please reach out to Client Success with any issues or questions.
  • Time: Jan. 7, 2022, 8:17 p.m.
    Status: Identified
    Update: We have identified an issue with client login and access to the Rev.io systems. Our team is working on this now, and will keep this page updated as soon as we have an update.

Updates:

  • Time: Dec. 8, 2021, 4:31 p.m.
    Status: Resolved
    Update: The AWS issue was resolved at 7:30pm EST. Incident Management Teams continued to monitor and reported all services appeared normal at 8:50pm EST.
  • Time: Dec. 7, 2021, 10:43 p.m.
    Status: Identified
    Update: Update: AWS is still experiencing issues, but Amazon states that they are beginning to see health in their systems. Incident Management Teams from the Paya Connect side are still actively monitoring the situation.
  • Time: Dec. 7, 2021, 6:17 p.m.
    Status: Identified
    Update: We have been notified of an Amazon Web Services issue that impacts ACH processing in Paya Connect. This is a worldwide AWS outage. Clients may get errors on ACH transactions during this outage. Please note that this is not effecting credit card transactions. We will keep this page updated as we receive information from Paya and/or Amazon.

Updates:

  • Time: Dec. 8, 2021, 4:31 p.m.
    Status: Resolved
    Update: The AWS issue was resolved at 7:30pm EST. Incident Management Teams continued to monitor and reported all services appeared normal at 8:50pm EST.
  • Time: Dec. 7, 2021, 10:43 p.m.
    Status: Identified
    Update: Update: AWS is still experiencing issues, but Amazon states that they are beginning to see health in their systems. Incident Management Teams from the Paya Connect side are still actively monitoring the situation.
  • Time: Dec. 7, 2021, 6:17 p.m.
    Status: Identified
    Update: We have been notified of an Amazon Web Services issue that impacts ACH processing in Paya Connect. This is a worldwide AWS outage. Clients may get errors on ACH transactions during this outage. Please note that this is not effecting credit card transactions. We will keep this page updated as we receive information from Paya and/or Amazon.

Updates:

  • Time: Nov. 19, 2021, 11:13 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 19, 2021, 8:15 p.m.
    Status: Identified
    Update: We are currently experiencing degraded performance in the Rev.io Ticketing module. We are are working on the fix and expect it to be operational again in the coming hours.

Updates:

  • Time: April 10, 2021, 3:30 a.m.
    Status: Resolved
    Update: This incident has been resolved, please reach out to the Client Success Team with any questions or issues. We will update this incident with a post-mortem analysis as soon as it's available.
  • Time: April 10, 2021, 3:30 a.m.
    Status: Resolved
    Update: This incident has been resolved, please reach out to the Client Success Team with any questions or issues. We will update this incident with a post-mortem analysis as soon as it's available.
  • Time: April 9, 2021, 10:17 p.m.
    Status: Monitoring
    Update: At this time, API connections are stable and we are monitoring to ensure continued stability. Please reach out to the Client Success Team with any questions or issues.
  • Time: April 9, 2021, 10:17 p.m.
    Status: Monitoring
    Update: At this time, API connections are stable and we are monitoring to ensure continued stability. Please reach out to the Client Success Team with any questions or issues.
  • Time: April 9, 2021, 9:29 p.m.
    Status: Identified
    Update: Our data center provider is investigating a network issue that is causing slowness and packet loss. We are awaiting their response and remediation steps at this time.
  • Time: April 9, 2021, 9:29 p.m.
    Status: Identified
    Update: Our data center provider is investigating a network issue that is causing slowness and packet loss. We are awaiting their response and remediation steps at this time.
  • Time: April 9, 2021, 9:20 p.m.
    Status: Investigating
    Update: We are currently investigating reports that SureTax's API is experiencing an outage. We have reached out to CCH SureTax to confirm the outage, and their timeline on restoring functionality. We are waiting on guidance and next steps from their team and will provide updates to this incident as we receive updates.
  • Time: April 9, 2021, 9:20 p.m.
    Status: Investigating
    Update: We are currently investigating reports that SureTax's API is experiencing an outage. We have reached out to CCH SureTax to confirm the outage, and their timeline on restoring functionality. We are waiting on guidance and next steps from their team and will provide updates to this incident as we receive updates.

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Frequently Asked Questions - Rev.io

Is there a Rev.io outage?
The current status of Rev.io is: Systems Active
Where can I find the official status page of Rev.io?
The official status page for Rev.io is here
How can I get notified if Rev.io is down or experiencing an outage?
To get notified of any status changes to Rev.io, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Rev.io every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Rev.io do?
Rev.io's billing platform for MSPs and telecoms streamlines billing processes, freeing up time for business growth and innovation.

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