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Is there an Rev.io outage?

Rev.io status: Systems Active

Last checked: 2 minutes ago

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Rev.io outages and incidents

Outage and incident data over the last 30 days for Rev.io.

There have been 0 outages or incidents for Rev.io in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Rev.io

Outlogger tracks the status of these components for Xero:

AgentClick Web Active
BillCenter.net Web Active
Developer Documentation (developers.rev.io) Active
REST API Active
Rev.io Web Active
SOAP API Active
Client Data Cluster A01 Active
Client Data Cluster A02 Active
Client Data Cluster A03 Active
Client Data Cluster A04 Active
Client Data Cluster A05 Active
Client Data Cluster A06 Active
Client Data Cluster A07 Active
Client Data Cluster A08 Active
Client Data Cluster A09 Active
Client Data Cluster P01 Active
Client Data Cluster P02 Active
Email Queue Active
File Transfer Active
Recurring Billing Active
Rev.io Customer Profile Active
Usage Rating Active
AWS s3-us-east-2 Active
Dyn, Inc. Primary Zone Propagation Active
SendGrid API v3 Active
SendGrid Event Webhook Active
SendGrid SMTP Active
Twilio SMS Active
Avalara Avalara CloudConnect Active
Avalara Tax Calculation Service Active
SureTax API Active
Component Status
Active
AgentClick Web Active
BillCenter.net Web Active
Developer Documentation (developers.rev.io) Active
REST API Active
Rev.io Web Active
SOAP API Active
Active
Client Data Cluster A01 Active
Client Data Cluster A02 Active
Client Data Cluster A03 Active
Client Data Cluster A04 Active
Client Data Cluster A05 Active
Client Data Cluster A06 Active
Client Data Cluster A07 Active
Client Data Cluster A08 Active
Client Data Cluster A09 Active
Client Data Cluster P01 Active
Client Data Cluster P02 Active
Active
Email Queue Active
File Transfer Active
Recurring Billing Active
Rev.io Customer Profile Active
Usage Rating Active
Active
AWS s3-us-east-2 Active
Dyn, Inc. Primary Zone Propagation Active
SendGrid API v3 Active
SendGrid Event Webhook Active
SendGrid SMTP Active
Twilio SMS Active
Active
Avalara Avalara CloudConnect Active
Avalara Tax Calculation Service Active
SureTax API Active

Latest Rev.io outages and incidents.

View the latest incidents for Rev.io and check for official updates:

Updates:

  • Time: Feb. 26, 2021, 9:20 p.m.
    Status: Postmortem
    Update: One of our datacenters had a hardware failure on a highly-available clustered switch. That did not recover in the appropriate manner and the network links were brought up manually by the infrastructure team. Remediation steps are being undertaken to create a new circuit in order to enable an additional level of failover should a similar issue occur in the future.
  • Time: Feb. 26, 2021, 4:20 p.m.
    Status: Resolved
    Update: This incident has been resolved. We expect to have a full root cause analysis and post-mortem details added later today. Please reach out with any questions to the Client Success team.
  • Time: Feb. 26, 2021, 2:45 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results. Site performance should be normalized at this time. Please reach out to the Client Success team with any questions or issues. Thank you for your patience.
  • Time: Feb. 26, 2021, 1:33 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue, and will update this incident accordingly.
  • Time: Feb. 26, 2021, 1:13 p.m.
    Status: Identified
    Update: We have identified an issue with network traffic, and as a result client sites may not be loading the login page at this time. Our team has identified the problem and are working on implementing a solution. We'll keep this page updated as soon as updates are received.

Updates:

  • Time: Feb. 2, 2021, 8:07 p.m.
    Status: Resolved
    Update: Early this morning (2/1/2021) our automated process to update global data related to tax law changes encountered an alert. Our infrastructure team responded to the alert and corrected the alert but, due to the timing of the issue, there was a small interruption in the ability to post charges and a slight delay in processing the billing queues. Normal operations have resumed, and all billing should be finished.
  • Time: Feb. 2, 2021, 8:07 p.m.
    Status: Resolved
    Update: Early this morning (2/1/2021) our automated process to update global data related to tax law changes encountered an alert. Our infrastructure team responded to the alert and corrected the alert but, due to the timing of the issue, there was a small interruption in the ability to post charges and a slight delay in processing the billing queues. Normal operations have resumed, and all billing should be finished.

Updates:

  • Time: Jan. 11, 2021, 9:45 p.m.
    Status: Resolved
    Update: We will continue monitoring the performance of the effected databases.
  • Time: Jan. 11, 2021, 7:46 p.m.
    Status: Monitoring
    Update: We have implemented a fix and are continuing to monitor performance.
  • Time: Jan. 11, 2021, 6:37 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Jan. 11, 2021, 6:35 p.m.
    Status: Investigating
    Update: A small subset of databases are experiencing some performance issues that is resulting in degraded application performance. We are currently investigating the cause.

Updates:

  • Time: Jan. 11, 2021, 9:45 p.m.
    Status: Resolved
    Update: We will continue monitoring the performance of the effected databases.
  • Time: Jan. 11, 2021, 7:46 p.m.
    Status: Monitoring
    Update: We have implemented a fix and are continuing to monitor performance.
  • Time: Jan. 11, 2021, 6:37 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Jan. 11, 2021, 6:35 p.m.
    Status: Investigating
    Update: A small subset of databases are experiencing some performance issues that is resulting in degraded application performance. We are currently investigating the cause.

Updates:

  • Time: Dec. 15, 2020, 11:44 p.m.
    Status: Resolved
    Update: This incident has been resolved, and a fix is now live. Should you continue to encounter messages or notifications about security or connection stability, please reach out to the Client Success team. We'll continue to monitor on our end.
  • Time: Dec. 15, 2020, 11:44 p.m.
    Status: Resolved
    Update: This incident has been resolved, and a fix is now live. Should you continue to encounter messages or notifications about security or connection stability, please reach out to the Client Success team. We'll continue to monitor on our end.
  • Time: Dec. 15, 2020, 8:39 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being deployed shortly. We'll update this page again once the fix has been implemented.
  • Time: Dec. 15, 2020, 8:39 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being deployed shortly. We'll update this page again once the fix has been implemented.
  • Time: Dec. 15, 2020, 8:21 p.m.
    Status: Investigating
    Update: We are currently investigating an issue regarding security connection notices for forms and orders being submitted within the Rev.io UI. This appears to be related to a Google Chrome update from earlier this week in some, if not all cases. We'll keep this notice updated as we identify, monitor, and resolve the issue.
  • Time: Dec. 15, 2020, 8:21 p.m.
    Status: Investigating
    Update: We are currently investigating an issue regarding security connection notices for forms and orders being submitted within the Rev.io UI. This appears to be related to a Google Chrome update from earlier this week in some, if not all cases. We'll keep this notice updated as we identify, monitor, and resolve the issue.

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Frequently Asked Questions - Rev.io

Is there a Rev.io outage?
The current status of Rev.io is: Systems Active
Where can I find the official status page of Rev.io?
The official status page for Rev.io is here
How can I get notified if Rev.io is down or experiencing an outage?
To get notified of any status changes to Rev.io, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Rev.io every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Rev.io do?
Rev.io's billing platform for MSPs and telecoms streamlines billing processes, freeing up time for business growth and innovation.

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