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Is there an Rev.io outage?

Rev.io status: Systems Active

Last checked: a minute ago

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Rev.io outages and incidents

Outage and incident data over the last 30 days for Rev.io.

There have been 0 outages or incidents for Rev.io in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Rev.io

Outlogger tracks the status of these components for Xero:

AgentClick Web Active
BillCenter.net Web Active
Developer Documentation (developers.rev.io) Active
REST API Active
Rev.io Web Active
SOAP API Active
Client Data Cluster A01 Active
Client Data Cluster A02 Active
Client Data Cluster A03 Active
Client Data Cluster A04 Active
Client Data Cluster A05 Active
Client Data Cluster A06 Active
Client Data Cluster A07 Active
Client Data Cluster A08 Active
Client Data Cluster A09 Active
Client Data Cluster P01 Active
Client Data Cluster P02 Active
Email Queue Active
File Transfer Active
Recurring Billing Active
Rev.io Customer Profile Active
Usage Rating Active
AWS s3-us-east-2 Active
Dyn, Inc. Primary Zone Propagation Active
SendGrid API v3 Active
SendGrid Event Webhook Active
SendGrid SMTP Active
Twilio SMS Active
Avalara Avalara CloudConnect Active
Avalara Tax Calculation Service Active
SureTax API Active
Component Status
Active
AgentClick Web Active
BillCenter.net Web Active
Developer Documentation (developers.rev.io) Active
REST API Active
Rev.io Web Active
SOAP API Active
Active
Client Data Cluster A01 Active
Client Data Cluster A02 Active
Client Data Cluster A03 Active
Client Data Cluster A04 Active
Client Data Cluster A05 Active
Client Data Cluster A06 Active
Client Data Cluster A07 Active
Client Data Cluster A08 Active
Client Data Cluster A09 Active
Client Data Cluster P01 Active
Client Data Cluster P02 Active
Active
Email Queue Active
File Transfer Active
Recurring Billing Active
Rev.io Customer Profile Active
Usage Rating Active
Active
AWS s3-us-east-2 Active
Dyn, Inc. Primary Zone Propagation Active
SendGrid API v3 Active
SendGrid Event Webhook Active
SendGrid SMTP Active
Twilio SMS Active
Active
Avalara Avalara CloudConnect Active
Avalara Tax Calculation Service Active
SureTax API Active

Latest Rev.io outages and incidents.

View the latest incidents for Rev.io and check for official updates:

Updates:

  • Time: Nov. 8, 2020, 7:49 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 8, 2020, 4:48 a.m.
    Status: Identified
    Update: We are migrating a subset of client databases to our new datacenter, effected clients have been informed.

Updates:

  • Time: Nov. 8, 2020, 7:49 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 8, 2020, 4:48 a.m.
    Status: Identified
    Update: We are migrating a subset of client databases to our new datacenter, effected clients have been informed.

Updates:

  • Time: Nov. 11, 2020, 7:12 p.m.
    Status: Postmortem
    Update: Our primary datacenter in Atlanta experienced a utility power outage at approximately 1:12pm ET. All backup power systems for our equipment performed as expected and our infrastructure was unaffected. Around 3:45 ET our primary internet provider \(Cogent\) had their equipment in the facility fail due to it only being connected to a battery backup and not one of the generator circuits. When our cogent connection failed our secondary internet connection should have taken over the primary gateway address and continued to serve traffic with no issue, this did not occur. We are investigating why our failover configuration did not preform as designed and have engaged with the systems vendor for support. ‌ Please contact [[email protected]](mailto:[email protected]) with any further questions.
  • Time: Nov. 7, 2020, 10:08 p.m.
    Status: Resolved
    Update: Rev.io encountered a brief interruption of our service due to an issue with our ISP failover configuration.

Updates:

  • Time: Nov. 11, 2020, 7:12 p.m.
    Status: Postmortem
    Update: Our primary datacenter in Atlanta experienced a utility power outage at approximately 1:12pm ET. All backup power systems for our equipment performed as expected and our infrastructure was unaffected. Around 3:45 ET our primary internet provider \(Cogent\) had their equipment in the facility fail due to it only being connected to a battery backup and not one of the generator circuits. When our cogent connection failed our secondary internet connection should have taken over the primary gateway address and continued to serve traffic with no issue, this did not occur. We are investigating why our failover configuration did not preform as designed and have engaged with the systems vendor for support. ‌ Please contact [[email protected]](mailto:[email protected]) with any further questions.
  • Time: Nov. 7, 2020, 10:08 p.m.
    Status: Resolved
    Update: Rev.io encountered a brief interruption of our service due to an issue with our ISP failover configuration.

Updates:

  • Time: Nov. 4, 2020, 7:20 p.m.
    Status: Resolved
    Update: All affected files have been set to reprocess. We will continue to monitor the fix over the course of the next two days. Please reach out to the Client Success team with questions or issues.
  • Time: Nov. 4, 2020, 5:59 p.m.
    Status: Monitoring
    Update: A fix has been implemented, and we are monitoring the results. We are recovering unprocessed files currently, all new files should be processing correctly. Reach out to the Client Success team with any issues or questions, and we'll continue to monitor and keep this page updated as files are corrected.
  • Time: Nov. 4, 2020, 4:12 p.m.
    Status: Identified
    Update: We have identified an issue with CDR importers that is preventing files from processing. A fix is being deployed in the next two hours, and we will be monitoring the results.

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Frequently Asked Questions - Rev.io

Is there a Rev.io outage?
The current status of Rev.io is: Systems Active
Where can I find the official status page of Rev.io?
The official status page for Rev.io is here
How can I get notified if Rev.io is down or experiencing an outage?
To get notified of any status changes to Rev.io, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Rev.io every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Rev.io do?
Rev.io's billing platform for MSPs and telecoms streamlines billing processes, freeing up time for business growth and innovation.

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