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Is there an Rev.io outage?

Rev.io status: Systems Active

Last checked: 4 minutes ago

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Rev.io outages and incidents

Outage and incident data over the last 30 days for Rev.io.

There have been 0 outages or incidents for Rev.io in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Rev.io

Outlogger tracks the status of these components for Xero:

AgentClick Web Active
BillCenter.net Web Active
Developer Documentation (developers.rev.io) Active
REST API Active
Rev.io Web Active
SOAP API Active
Client Data Cluster A01 Active
Client Data Cluster A02 Active
Client Data Cluster A03 Active
Client Data Cluster A04 Active
Client Data Cluster A05 Active
Client Data Cluster A06 Active
Client Data Cluster A07 Active
Client Data Cluster A08 Active
Client Data Cluster A09 Active
Client Data Cluster P01 Active
Client Data Cluster P02 Active
Email Queue Active
File Transfer Active
Recurring Billing Active
Rev.io Customer Profile Active
Usage Rating Active
AWS s3-us-east-2 Active
Dyn, Inc. Primary Zone Propagation Active
SendGrid API v3 Active
SendGrid Event Webhook Active
SendGrid SMTP Active
Twilio SMS Active
Avalara Avalara CloudConnect Active
Avalara Tax Calculation Service Active
SureTax API Active
Component Status
Active
AgentClick Web Active
BillCenter.net Web Active
Developer Documentation (developers.rev.io) Active
REST API Active
Rev.io Web Active
SOAP API Active
Active
Client Data Cluster A01 Active
Client Data Cluster A02 Active
Client Data Cluster A03 Active
Client Data Cluster A04 Active
Client Data Cluster A05 Active
Client Data Cluster A06 Active
Client Data Cluster A07 Active
Client Data Cluster A08 Active
Client Data Cluster A09 Active
Client Data Cluster P01 Active
Client Data Cluster P02 Active
Active
Email Queue Active
File Transfer Active
Recurring Billing Active
Rev.io Customer Profile Active
Usage Rating Active
Active
AWS s3-us-east-2 Active
Dyn, Inc. Primary Zone Propagation Active
SendGrid API v3 Active
SendGrid Event Webhook Active
SendGrid SMTP Active
Twilio SMS Active
Active
Avalara Avalara CloudConnect Active
Avalara Tax Calculation Service Active
SureTax API Active

Latest Rev.io outages and incidents.

View the latest incidents for Rev.io and check for official updates:

Updates:

  • Time: Nov. 4, 2020, 7:20 p.m.
    Status: Resolved
    Update: All affected files have been set to reprocess. We will continue to monitor the fix over the course of the next two days. Please reach out to the Client Success team with questions or issues.
  • Time: Nov. 4, 2020, 5:59 p.m.
    Status: Monitoring
    Update: A fix has been implemented, and we are monitoring the results. We are recovering unprocessed files currently, all new files should be processing correctly. Reach out to the Client Success team with any issues or questions, and we'll continue to monitor and keep this page updated as files are corrected.
  • Time: Nov. 4, 2020, 4:12 p.m.
    Status: Identified
    Update: We have identified an issue with CDR importers that is preventing files from processing. A fix is being deployed in the next two hours, and we will be monitoring the results.

Updates:

  • Time: Sept. 26, 2020, 7:06 p.m.
    Status: Resolved
    Update: Rev.io released a change this week that improves the accuracy of the Sync Status function. This is existing functionality, and is designed to automatically close customer accounts that have no active lines of service or products, and no open or pending orders on the account. Our team identified gaps in this process in rare cases where services were disconnected via the API, as well as minor UI processes. These gaps would leave customers in an 'Open' status, even when the account had no active billing products, orders, or services. Our development team enhanced the feature to capture these accounts and move them into their proper 'Closed' status. This feature enhancement was released on Thursday 9/24, and you may see a number of accounts moved into a closed status since that time. We believe all recently 'Closed' accounts are in their correct status at this point. At this time we do not anticipate any billing issues to arise from this change, but please let our team know if you have any questions or issues with these customer status changes. Thanks for your attention and understanding of this matter, and enjoy the rest of your weekend. Please reach out to the Client Success team with any questions.
  • Time: Sept. 26, 2020, 4:26 p.m.
    Status: Monitoring
    Update: This item has been identified, and we have determined the cause of customer status changes. There was an improvement made this week to the Rev.io Sync Status function, which closes customer accounts that have no active services or orders. This function has been in place for years in Rev.io, and this is normal system behavior. However, there were a few cases where this logic was not followed - specifically around API service disconnects. This update cleaned up the accounts that were not following the standard procedures for closing accounts with no active services or orders. At this time, we have not found any evidence of a customer being closed incorrectly with active billing services. We are sending out emails to any client who had new status changes with the option to review the changes, and restore any status changes if needed. Please reach out to the Client Success department if you have any questions or concerns in the meantime.
  • Time: Sept. 26, 2020, 3:03 p.m.
    Status: Investigating
    Update: We are currently investigating an issue causing customer status to change to "Closed". Our senior development team is investigating the issue and will reach out with updates as we receive them.

Updates:

  • Time: Sept. 26, 2020, 7:06 p.m.
    Status: Resolved
    Update: Rev.io released a change this week that improves the accuracy of the Sync Status function. This is existing functionality, and is designed to automatically close customer accounts that have no active lines of service or products, and no open or pending orders on the account. Our team identified gaps in this process in rare cases where services were disconnected via the API, as well as minor UI processes. These gaps would leave customers in an 'Open' status, even when the account had no active billing products, orders, or services. Our development team enhanced the feature to capture these accounts and move them into their proper 'Closed' status. This feature enhancement was released on Thursday 9/24, and you may see a number of accounts moved into a closed status since that time. We believe all recently 'Closed' accounts are in their correct status at this point. At this time we do not anticipate any billing issues to arise from this change, but please let our team know if you have any questions or issues with these customer status changes. Thanks for your attention and understanding of this matter, and enjoy the rest of your weekend. Please reach out to the Client Success team with any questions.
  • Time: Sept. 26, 2020, 4:26 p.m.
    Status: Monitoring
    Update: This item has been identified, and we have determined the cause of customer status changes. There was an improvement made this week to the Rev.io Sync Status function, which closes customer accounts that have no active services or orders. This function has been in place for years in Rev.io, and this is normal system behavior. However, there were a few cases where this logic was not followed - specifically around API service disconnects. This update cleaned up the accounts that were not following the standard procedures for closing accounts with no active services or orders. At this time, we have not found any evidence of a customer being closed incorrectly with active billing services. We are sending out emails to any client who had new status changes with the option to review the changes, and restore any status changes if needed. Please reach out to the Client Success department if you have any questions or concerns in the meantime.
  • Time: Sept. 26, 2020, 3:03 p.m.
    Status: Investigating
    Update: We are currently investigating an issue causing customer status to change to "Closed". Our senior development team is investigating the issue and will reach out with updates as we receive them.

Updates:

  • Time: Aug. 1, 2020, 4:44 p.m.
    Status: Resolved
    Update: This issue has been resolved.
  • Time: Aug. 1, 2020, 3:09 p.m.
    Status: Monitoring
    Update: All effected systems have been restored and we are monitoring for any further issues.
  • Time: Aug. 1, 2020, 2:28 p.m.
    Status: Identified
    Update: The issue has been traced to a hardware failure effecting a small subset of clients. We are implementing a fix and will update as soon as possible.
  • Time: Aug. 1, 2020, 1:41 p.m.
    Status: Investigating
    Update: We are currently investigating reports of errors and system issues surrounding running bills, as well as a subset of clients being unable to log into their site. Our senior engineers are working on this now and will provide updates as we make progress. Thank you for your patience while we correct these issues.

Updates:

  • Time: Aug. 1, 2020, 4:44 p.m.
    Status: Resolved
    Update: This issue has been resolved.
  • Time: Aug. 1, 2020, 3:09 p.m.
    Status: Monitoring
    Update: All effected systems have been restored and we are monitoring for any further issues.
  • Time: Aug. 1, 2020, 2:28 p.m.
    Status: Identified
    Update: The issue has been traced to a hardware failure effecting a small subset of clients. We are implementing a fix and will update as soon as possible.
  • Time: Aug. 1, 2020, 1:41 p.m.
    Status: Investigating
    Update: We are currently investigating reports of errors and system issues surrounding running bills, as well as a subset of clients being unable to log into their site. Our senior engineers are working on this now and will provide updates as we make progress. Thank you for your patience while we correct these issues.

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Frequently Asked Questions - Rev.io

Is there a Rev.io outage?
The current status of Rev.io is: Systems Active
Where can I find the official status page of Rev.io?
The official status page for Rev.io is here
How can I get notified if Rev.io is down or experiencing an outage?
To get notified of any status changes to Rev.io, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Rev.io every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Rev.io do?
Rev.io's billing platform for MSPs and telecoms streamlines billing processes, freeing up time for business growth and innovation.

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