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Is there an Ribbon Health outage?

Ribbon Health status: Systems Active

Last checked: 7 minutes ago

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Ribbon Health outages and incidents

Outage and incident data over the last 30 days for Ribbon Health.

There have been 0 outages or incidents for Ribbon Health in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Ribbon Health

Outlogger tracks the status of these components for Xero:

Editing Locations Active
Locations Search Active
Eligibility Check (powered by pVerify) Active
Procedure Cost Estimate Active
Editing Providers Active
Provider Search Active
Clinical Areas Active
Conditions Active
Insurances Active
Specialties Active
Treatments Active
Component Status
Active
Editing Locations Active
Locations Search Active
Active
Eligibility Check (powered by pVerify) Active
Procedure Cost Estimate Active
Active
Editing Providers Active
Provider Search Active
Active
Clinical Areas Active
Conditions Active
Insurances Active
Specialties Active
Treatments Active

Latest Ribbon Health outages and incidents.

View the latest incidents for Ribbon Health and check for official updates:

Updates:

  • Time: July 19, 2024, 9:28 p.m.
    Status: Resolved
    Update: We experienced an API outage from 4:07 PM to 4:14 PM ET today on our providers, condition cost estimates, and treatment endpoints. Full API functionality has been restored and there are no outstanding errors or latency issues. We sincerely apologize for the inconvenience this may cause your workflow. If you are continuing to experience issues, please reach out to support@ribbonhealth.com.

Updates:

  • Time: June 6, 2024, 4:24 p.m.
    Status: Resolved
    Update: We discovered a partial outage impacting a small subset of customers early in the morning of 6/6/24. The outage specifically impacted API calls using the location_insurance_ids or insurance_ids parameters. This has been resolved and all endpoints are functioning for all customers again. If you are continuing to experience issues, please reach out to support@ribbonhealth.com.

Updates:

  • Time: Sept. 19, 2023, 1:48 a.m.
    Status: Resolved
    Update: At this time, our monitoring indicates that Ribbon's systems are performing as expected. We will continue to monitor for updates of the incident with our cloud hosting provider, AWS.
  • Time: Sept. 18, 2023, 7:47 p.m.
    Status: Monitoring
    Update: We are seeing a return to expected performance across endpoints. We will continue to monitor and provide updates here if performance degrades again.
  • Time: Sept. 18, 2023, 7:28 p.m.
    Status: Identified
    Update: We have confirmed the root cause of this incident is an AWS outage at several US Server locations. We have seen a partial restoration of connectivity and will continue to provide updates here.
  • Time: Sept. 18, 2023, 7:18 p.m.
    Status: Investigating
    Update: We have seen partial restoration in service from AWS with a few remaining intermittent issues.
  • Time: Sept. 18, 2023, 7:14 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Sept. 18, 2023, 7:11 p.m.
    Status: Investigating
    Update: On early investigation, we have identified the issue as a broader AWS outage. We are working to resolve this and will share updates as soon as possible.
  • Time: Sept. 18, 2023, 7:02 p.m.
    Status: Investigating
    Update: We are experiencing an outage to our Providers and Clinical Areas endpoints. We are actively investigating and will be providing updates within the next hour.

Updates:

  • Time: July 26, 2023, 2:21 p.m.
    Status: Resolved
    Update: We experienced an API outage between 12:10am - 2:15 AM ET this morning. Full API functionality has since been restored and there are no outstanding errors or latency issues. We sincerely apologize for the inconvenience this may cause your workflow. Please let us know if you have any questions or concerns on the above. Thank you. Ribbon Team

Updates:

  • Time: May 18, 2023, 8:15 p.m.
    Status: Postmortem
    Update: The issue was caused by our API Redis instance running out of memory. As an immediate term fix we increased the size of the Redis instances in order to reduce latency. We have been monitoring the API the past few days and are seeing the service maintain the baseline performance we expect. We are also profiling our API platform to better understand where the spikes in memory are coming from and addressing those at core to ensure that this sort of incident does not happen again. Please don’t hesitate to reach out if you have any further questions or concerns in the meantime. We sincerely apologize for this incident and the impact it had on your team and your end-users. Ribbon Team
  • Time: May 12, 2023, 6:13 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 12, 2023, 2:16 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: May 12, 2023, 2:15 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

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Frequently Asked Questions - Ribbon Health

Is there a Ribbon Health outage?
The current status of Ribbon Health is: Systems Active
Where can I find the official status page of Ribbon Health?
The official status page for Ribbon Health is here
How can I get notified if Ribbon Health is down or experiencing an outage?
To get notified of any status changes to Ribbon Health, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Ribbon Health every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Ribbon Health do?
Ribbon Health provides reliable and practical healthcare provider information, including insurance coverage, prices, and performance, to improve healthcare decision-making.