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Is there an Ryver outage?

Ryver status: Systems Active

Last checked: 6 minutes ago

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Ryver outages and incidents

Outage and incident data over the last 30 days for Ryver.

There have been 0 outages or incidents for Ryver in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Ryver

Outlogger tracks the status of these components for Xero:

API Active
Chat Server Active
Ryver.com Website Active
Signup Site Active
Component Status
API Active
Chat Server Active
Ryver.com Website Active
Signup Site Active

Latest Ryver outages and incidents.

View the latest incidents for Ryver and check for official updates:

Updates:

  • Time: Aug. 3, 2018, 5:33 p.m.
    Status: Postmortem
    Update: Here is the final log we received on Amazon for Northern California Data Center: 5:28 PM PST We are investigating network connectivity issues in a single Availability Zone in the US-WEST-1 Region. 6:15 PM PST We continue to investigate network connectivity issues for instances and failures of newly launched instances in a single Availability Zone in the US-WEST-1 Region. 7:09 PM PST We have identified the root cause of the network connectivity issues for instances and failures of newly launched instances in a single Availability Zone in the US-WEST-1 Region. Connectivity to some instances has been restored and we continue to work on the remaining instances. 8:10 PM PST Between 4:52 PM and 7:49 PM PST we experienced network connectivity issues for instances and failures of newly launched instances in a single Availability Zone in the US-WEST-1 Region. The issue has been resolved and the service is operating normally. We are having a meeting today with our Amazon AWS representative to discuss the cause for this problem, and how we can best avoid being impact by such an outage in the future.
  • Time: Feb. 10, 2017, 5:14 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 10, 2017, 4 a.m.
    Status: Monitoring
    Update: We are seeing a full return of connectivity between our servers. We continue to monitor.
  • Time: Feb. 10, 2017, 3:18 a.m.
    Status: Monitoring
    Update: There has been progress on the networking issues. Update from Amazon: We have identified the root cause of the network connectivity issues for instances and failures of newly launched instances in a single Availability Zone in the US-WEST-1 Region. Connectivity to some instances has been restored and we continue to work on the remaining instances.
  • Time: Feb. 10, 2017, 3:12 a.m.
    Status: Monitoring
    Update: Here is the information we have from Amazon so far: Event: EC2 VPC network health intra AvailabilityZone issue Status: Open Region/Availability Zone: us-west-1 (Ryver's servers are in this zone) Start time: February 9, 2017 at 6:58:00 PM UTC-7 End time: Ongoing
  • Time: Feb. 10, 2017, 2:39 a.m.
    Status: Investigating
    Update: Amazon reported an issue with US-West-1 where the Ryver data center is located. Monitoring and will provide more details.
  • Time: Feb. 10, 2017, 2:20 a.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: Jan. 27, 2017, 10:49 p.m.
    Status: Resolved
    Update: Confirmed all systems fully operational. No new customer reports of issues since initial incident.
  • Time: Jan. 27, 2017, 10:32 p.m.
    Status: Monitoring
    Update: Chat connections seem to be resuming at full capacity now. The degraded performance took place between 2:18pm PST and 2:28pm PST. If you were not interacting with your Ryver client during that window, you may return to find a 502 Bad Gateway error message. You should be able to dismiss that and continue.
  • Time: Jan. 27, 2017, 10:28 p.m.
    Status: Investigating
    Update: We are investigating a chat server issue that appears to be a short-term problem.

Updates:

  • Time: Jan. 27, 2017, 6 p.m.
    Status: Resolved
    Update: We identified one particular web server in a bad state and have corrected that machine.
  • Time: Jan. 27, 2017, 5:48 p.m.
    Status: Monitoring
    Update: We got an alert from Amazon AWS of a brief "unhealthy host" in our Elastic Load Balancer. It was switched out immediately, but caused a spike in data access errors. We are monitoring for any further issues.

Updates:

  • Time: Jan. 23, 2017, 8:16 p.m.
    Status: Resolved
    Update: At this time, we are not seeing any signs of failed chat connections. Please contact support if you are still having any issues.
  • Time: Jan. 23, 2017, 7:29 p.m.
    Status: Monitoring
    Update: Connections appear to be coming back online. Monitoring for any additional issues.
  • Time: Jan. 23, 2017, 7:04 p.m.
    Status: Investigating
    Update: The chat server has reset and is only accepting a limited number of connections. We are actively working on bringing it back to full capacity.

Updates:

  • Time: Jan. 4, 2017, 7:15 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Jan. 4, 2017, 3:47 p.m.
    Status: Investigating
    Update: Some customers who had their Ryver client open at 3:20am PST may have gotten a "502 Gateway Timeout" error message. If you left your computer on with Ryver running overnight, you might discover this error message upon returning to your computer. There appears to have been a very brief communication problem between two Ryver servers, just long enough to cause this error to be raised, but not causing any significant down time of the application. We are investigating the source of the problem.

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Frequently Asked Questions - Ryver

Is there a Ryver outage?
The current status of Ryver is: Systems Active
Where can I find the official status page of Ryver?
The official status page for Ryver is here
How can I get notified if Ryver is down or experiencing an outage?
To get notified of any status changes to Ryver, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Ryver every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Ryver do?
Increase productivity and cut costs by utilizing a single app for team collaboration. Features include group chat, task management, and video calls. Try it for free now!

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