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Is there an Convoso outage?

Convoso status: Systems Active

Last checked: a minute ago

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Convoso outages and incidents

Outage and incident data over the last 30 days for Convoso.

There have been 1 outages or incidents for Convoso in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Convoso

Outlogger tracks the status of these components for Xero:

Billing Active
API Active
Campaigns and Hopper Active
Leads Active
Reports and Dashboards Active
Workflow Automation Active
Dialer Active
Scripts Active
AWS route53 Active
AWS s3-us-west-2 Active
Component Status
Billing Active
Active
API Active
Campaigns and Hopper Active
Leads Active
Reports and Dashboards Active
Workflow Automation Active
Active
Dialer Active
Scripts Active
Active
AWS route53 Active
AWS s3-us-west-2 Active

Latest Convoso outages and incidents.

View the latest incidents for Convoso and check for official updates:

Updates:

  • Time: Oct. 3, 2024, 5:18 p.m.
    Status: Resolved
    Update: At this time, our team has confirmed full resolution as of 9:35 AM PST. Thank you for your patience as we worked to resolve this and customers who reported impact will receive an RFO as soon as it is available.
  • Time: Oct. 3, 2024, 4:46 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are actively monitoring to confirm full resolution of this issue. At this time internal testing is not detecting further delays.
  • Time: Oct. 3, 2024, 4:09 p.m.
    Status: Identified
    Update: Our team has identified an issue impacting a small subset of our customers where pages may take longer than normal to load or may time out. We are urgently investigating this issue and will provide updates as soon as possible. If impacted, please be sure to reach out to our Support Team to advise. Thank you for your patience as we work to resolve this issue.

Updates:

  • Time: Oct. 1, 2024, 12:29 p.m.
    Status: Resolved
    Update: Verizon has advised full resolution of their outage. As such, we will close this alert.
  • Time: Sept. 30, 2024, 6:31 p.m.
    Status: Monitoring
    Update: Convoso is aware of and monitoring a nationwide Verizon network outage. As such, calls to Verizon numbers may not be properly completing at this time.

Updates:

  • Time: Oct. 9, 2024, 2:12 p.m.
    Status: Monitoring
    Update: Due to potential mass evacuations and the severe impact of Hurricane Milton on Florida's Gulf Coast, we strongly advise limiting non-essential calls to the following area codes the help minimize disruptions and ensure public safety. - 239 (Naples) - 727 (St. Petersburg - 813 (Tampa) - 941 (Sarasota) - 352 (Gainesville) Please prioritize essential communications only, if possible. We are monitoring the situation and will provide updates as needed. Thank you for your understanding and cooperation.
  • Time: Oct. 7, 2024, 3:53 p.m.
    Status: Monitoring
    Update: Due to current forecasts of possible impact from Hurricane Milton, along with existing impact from Hurricane Helene, we are keeping this alert active as our customers may experience trouble reaching consumers in these areas.
  • Time: Oct. 3, 2024, 4:50 p.m.
    Status: Monitoring
    Update: At this time, some areas may still be experiencing impact from the storm, so this issue may continue to persist for our customers and leads in these areas. As such, we are continuing to monitor at this time.
  • Time: Oct. 1, 2024, 4:12 p.m.
    Status: Monitoring
    Update: At this time, we are still seeing impact to the areas listed so we are extending this alert through to the end of Wednesday, October 2nd.
  • Time: Sept. 30, 2024, 1:16 p.m.
    Status: Monitoring
    Update: Due to Hurricane Helene, disaster-related service disruptions to power and carrier networks are affecting the following areas: - Florida (Tallahassee, Pensacola, Gainesville, Jacksonville) - Georgia (Atlanta, Savannah, Columbus, Macon) - North Carolina (Charlotte, Raleigh, Fayetteville) - South Carolina (Charleston, Columbia, Greenville) You may experience a disruption in data, voice, and internet services through 09/30/24. Please note that this may also include dialing to these areas. These issues are not isolated to our platform but should improve as these areas recover. Our team is closely monitoring the impact at this time and will provide updates here as we identify them.

Updates:

  • Time: Sept. 18, 2024, 9:08 p.m.
    Status: Resolved
    Update: We have confirmed that this issue is now resolved. Once again, we appreciate your patience as we worked to resolve this issue and apologize for any impact on your day-to-day operations. Customers who reached out to our support team will receive an RFO about this issue as soon as possible.
  • Time: Sept. 18, 2024, 8:36 p.m.
    Status: Monitoring
    Update: Our team has identified the root cause of this issue and implemented a fix. Customers should not be impacted further at this time, but we are actively monitoring to verify full resolution. We apologize for any impact you may have seen due to this issue.
  • Time: Sept. 18, 2024, 8:20 p.m.
    Status: Investigating
    Update: We are urgently investigating reports of application delays and overall slow performance in both the Agent and Admin UI. We will provide additional updates as soon as they are available.

Updates:

  • Time: Aug. 22, 2024, 7:52 p.m.
    Status: Resolved
    Update: As of 12:30 PM PST, we have confirmed customers should no longer be impacted. We appreciate your patience as we worked to resolve this and apologize for any impact it may have had on your day to day activities. Customers who reported impact will receive an RFO as soon as possible.
  • Time: Aug. 22, 2024, 6:45 p.m.
    Status: Monitoring
    Update: User impact has been significantly reduced. We are actively monitoring this issue very closely for edge cases where issues may still appear.
  • Time: Aug. 22, 2024, 5:10 p.m.
    Status: Identified
    Update: We have identified the issue and are actively implementing fixes at this time. We appreciate your patience as we work urgently to resolve this.
  • Time: Aug. 22, 2024, 4:35 p.m.
    Status: Investigating
    Update: Customers may experience intermittent logouts, trouble logging in, and Forced Pauses at this time. We have identified an internal issue and we are actively investigating this as a Priority 1 event.

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Frequently Asked Questions - Convoso

Is there a Convoso outage?
The current status of Convoso is: Systems Active
Where can I find the official status page of Convoso?
The official status page for Convoso is here
How can I get notified if Convoso is down or experiencing an outage?
To get notified of any status changes to Convoso, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Convoso every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

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