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Is there an Convoso outage?

Convoso status: Systems Active

Last checked: 7 minutes ago

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Convoso outages and incidents

Outage and incident data over the last 30 days for Convoso.

There have been 0 outages or incidents for Convoso in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Convoso

Outlogger tracks the status of these components for Xero:

Billing Active
API Active
Campaigns and Hopper Active
Leads Active
Reports and Dashboards Active
Workflow Automation Active
Dialer Active
Scripts Active
AWS route53 Active
AWS s3-us-west-2 Active
Component Status
Billing Active
Active
API Active
Campaigns and Hopper Active
Leads Active
Reports and Dashboards Active
Workflow Automation Active
Active
Dialer Active
Scripts Active
Active
AWS route53 Active
AWS s3-us-west-2 Active

Latest Convoso outages and incidents.

View the latest incidents for Convoso and check for official updates:

Updates:

  • Time: June 5, 2024, 2:28 p.m.
    Status: Resolved
    Update: We have confirmed this issue was resolved as of 7:15 AM PST, and customers should no longer be impacted at this time. Thank you for your patience as we worked to correct this issue. Customers who reported impact will receive an RFO as soon as possible.
  • Time: June 5, 2024, 2:22 p.m.
    Status: Monitoring
    Update: A fix has been implemented, and we have verified that impacted customers should once again be able to log in to the Agent UI without issue. We are monitoring to verify full resolution at this time.
  • Time: June 5, 2024, 1:53 p.m.
    Status: Identified
    Update: We have isolated the network component that is experiencing trouble. We are working to resolve this as quickly as possible.
  • Time: June 5, 2024, 1:49 p.m.
    Status: Investigating
    Update: We are currently investigating an issue where some customers may see a 403 or 408 error when attempting to log in to the Agent UI. Our teams are working urgently on this issue and will provide updates as soon as possible. This issue is relatively isolated, and most customers should not experience any impact.

Updates:

  • Time: June 5, 2024, 2:28 p.m.
    Status: Resolved
    Update: We have confirmed this issue was resolved as of 7:15 AM PST, and customers should no longer be impacted at this time. Thank you for your patience as we worked to correct this issue. Customers who reported impact will receive an RFO as soon as possible.
  • Time: June 5, 2024, 2:22 p.m.
    Status: Monitoring
    Update: A fix has been implemented, and we have verified that impacted customers should once again be able to log in to the Agent UI without issue. We are monitoring to verify full resolution at this time.
  • Time: June 5, 2024, 1:53 p.m.
    Status: Identified
    Update: We have isolated the network component that is experiencing trouble. We are working to resolve this as quickly as possible.
  • Time: June 5, 2024, 1:49 p.m.
    Status: Investigating
    Update: We are currently investigating an issue where some customers may see a 403 or 408 error when attempting to log in to the Agent UI. Our teams are working urgently on this issue and will provide updates as soon as possible. This issue is relatively isolated, and most customers should not experience any impact.

Updates:

  • Time: May 11, 2024, 4:32 p.m.
    Status: Resolved
    Update: As of 9:00 AM PST, this issue is considered resolved. We apologize for any impact this may have had and thank you for your patience as we worked to resolve this. An RFO will be sent as soon as possible to customers who reported impact.
  • Time: May 11, 2024, 4:15 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: May 11, 2024, 4:12 p.m.
    Status: Monitoring
    Update: A fix has been rolled out and customers should once again be able to place calls without difficulties. We are monitoring to validate full resolution. Once again we apologize for the impact this issue may have caused.
  • Time: May 11, 2024, 3:59 p.m.
    Status: Identified
    Update: We have identified the root cause of this issue and are working to apply the necessary fixes at this time.
  • Time: May 11, 2024, 3:54 p.m.
    Status: Investigating
    Update: Our team continues to work urgently to resolve this issue. We appreciate your patience and will continue to provide regular updates here as they are available.
  • Time: May 11, 2024, 2:42 p.m.
    Status: Investigating
    Update: Work continues to investigate this issue. We have upgraded this to a Major outage.
  • Time: May 11, 2024, 2:41 p.m.
    Status: Investigating
    Update: Some customers may be experiencing issues with calls not properly connecting. Our team is actively investigating this issue at this time at a Priority 1. We apologize for any impact as we urgently work to resolve this issue.

Updates:

  • Time: May 11, 2024, 4:32 p.m.
    Status: Resolved
    Update: As of 9:00 AM PST, this issue is considered resolved. We apologize for any impact this may have had and thank you for your patience as we worked to resolve this. An RFO will be sent as soon as possible to customers who reported impact.
  • Time: May 11, 2024, 4:15 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: May 11, 2024, 4:12 p.m.
    Status: Monitoring
    Update: A fix has been rolled out and customers should once again be able to place calls without difficulties. We are monitoring to validate full resolution. Once again we apologize for the impact this issue may have caused.
  • Time: May 11, 2024, 3:59 p.m.
    Status: Identified
    Update: We have identified the root cause of this issue and are working to apply the necessary fixes at this time.
  • Time: May 11, 2024, 3:54 p.m.
    Status: Investigating
    Update: Our team continues to work urgently to resolve this issue. We appreciate your patience and will continue to provide regular updates here as they are available.
  • Time: May 11, 2024, 2:42 p.m.
    Status: Investigating
    Update: Work continues to investigate this issue. We have upgraded this to a Major outage.
  • Time: May 11, 2024, 2:41 p.m.
    Status: Investigating
    Update: Some customers may be experiencing issues with calls not properly connecting. Our team is actively investigating this issue at this time at a Priority 1. We apologize for any impact as we urgently work to resolve this issue.

Updates:

  • Time: May 7, 2024, 3:41 p.m.
    Status: Resolved
    Update: As of 8:23 AM PST, this issue has been resolved. We will send an RFO as soon as possible to customers who reported impact. We apologize for any disruption and appreciate your patience as we worked urgently to resolve this.
  • Time: May 7, 2024, 3:41 p.m.
    Status: Resolved
    Update: As of 8:23 AM PST, this issue has been resolved. We will send an RFO as soon as possible to customers who reported impact. We apologize for any disruption and appreciate your patience as we worked urgently to resolve this.
  • Time: May 7, 2024, 3:24 p.m.
    Status: Monitoring
    Update: Adjustments have been made to prevent this issue from occurring once again. Customers should be able to log back in at this time without further impact. Our team is vigilantly monitoring to verify full resolution at this time. We appreciate your patience as we work to resolve this issue.
  • Time: May 7, 2024, 3:24 p.m.
    Status: Monitoring
    Update: Adjustments have been made to prevent this issue from occurring once again. Customers should be able to log back in at this time without further impact. Our team is vigilantly monitoring to verify full resolution at this time. We appreciate your patience as we work to resolve this issue.
  • Time: May 7, 2024, 2:35 p.m.
    Status: Identified
    Update: For impacted customers, please have your agents log out and back in to correct any impact. You may need to log out users from the Agent Monitor if they are unable to log back in.
  • Time: May 7, 2024, 2:35 p.m.
    Status: Identified
    Update: For impacted customers, please have your agents log out and back in to correct any impact. You may need to log out users from the Agent Monitor if they are unable to log back in.
  • Time: May 7, 2024, 2:31 p.m.
    Status: Identified
    Update: Some customers may experience their agents timing out, resulting in Forced Pauses, at this time due to a failsafe triggering. We have identified the cause and are working to resolve this at a Priority 1 importance.
  • Time: May 7, 2024, 2:31 p.m.
    Status: Identified
    Update: Some customers may experience their agents timing out, resulting in Forced Pauses, at this time due to a failsafe triggering. We have identified the cause and are working to resolve this at a Priority 1 importance.

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Frequently Asked Questions - Convoso

Is there a Convoso outage?
The current status of Convoso is: Systems Active
Where can I find the official status page of Convoso?
The official status page for Convoso is here
How can I get notified if Convoso is down or experiencing an outage?
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