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Is there an Convoso outage?

Convoso status: Systems Active

Last checked: 45 seconds ago

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Convoso outages and incidents

Outage and incident data over the last 30 days for Convoso.

There have been 0 outages or incidents for Convoso in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Convoso

Outlogger tracks the status of these components for Xero:

Billing Active
API Active
Campaigns and Hopper Active
Leads Active
Reports and Dashboards Active
Workflow Automation Active
Dialer Active
Scripts Active
AWS route53 Active
AWS s3-us-west-2 Active
Component Status
Billing Active
Active
API Active
Campaigns and Hopper Active
Leads Active
Reports and Dashboards Active
Workflow Automation Active
Active
Dialer Active
Scripts Active
Active
AWS route53 Active
AWS s3-us-west-2 Active

Latest Convoso outages and incidents.

View the latest incidents for Convoso and check for official updates:

Updates:

  • Time: April 12, 2024, 10:41 p.m.
    Status: Resolved
    Update: This issue is now considered resolved, as of 3:18 PM PST. Customer impact was minimal and we will be sending RFOs to any who reported impact. Thank you for your patience as worked urgently to address this.
  • Time: April 12, 2024, 10:23 p.m.
    Status: Monitoring
    Update: We are actively working on this issue, and customer impact has subsided. We are monitoring as work continues and appreciate your patience while we verify full recovery.
  • Time: April 12, 2024, 10:11 p.m.
    Status: Investigating
    Update: We have identified that calls may not be completing for a subset of users. We are actively investigating this issue at the highest urgency.

Updates:

  • Time: April 12, 2024, 10:41 p.m.
    Status: Resolved
    Update: This issue is now considered resolved, as of 3:18 PM PST. Customer impact was minimal and we will be sending RFOs to any who reported impact. Thank you for your patience as worked urgently to address this.
  • Time: April 12, 2024, 10:23 p.m.
    Status: Monitoring
    Update: We are actively working on this issue, and customer impact has subsided. We are monitoring as work continues and appreciate your patience while we verify full recovery.
  • Time: April 12, 2024, 10:11 p.m.
    Status: Investigating
    Update: We have identified that calls may not be completing for a subset of users. We are actively investigating this issue at the highest urgency.

Updates:

  • Time: April 4, 2024, 10:23 p.m.
    Status: Resolved
    Update: At this time, this issue is resolved (3:18 PM PST). We will be sending an RFO to customers who reported impact as quickly as possible on this matter. We appreciate your patience as we worked urgently with our vendor to resolve this issue.
  • Time: April 4, 2024, 10:06 p.m.
    Status: Monitoring
    Update: We are working to verify full functionality is restored. Customers may experience slight delays as network connectivity is restored.
  • Time: April 4, 2024, 9:45 p.m.
    Status: Monitoring
    Update: Our network vendor has restored connectivity at this time. We are verifying full functionality but users should once again be able to access the Convoso platform.
  • Time: April 4, 2024, 9:37 p.m.
    Status: Identified
    Update: Work continues urgently to resolve this issue with our external network vendor. Please be assured this is a Priority 1, all hands concern and we are addressing this as quickly as possible.
  • Time: April 4, 2024, 9:19 p.m.
    Status: Identified
    Update: Our team has identified the issue and are working with our 3rd party network vendor to resolve as quickly as possible.
  • Time: April 4, 2024, 9:14 p.m.
    Status: Investigating
    Update: We are currently experiencing a platform Outage. The team is urgently investigating this issue to evaluate the full impact and working to resolve.

Updates:

  • Time: April 4, 2024, 10:23 p.m.
    Status: Resolved
    Update: At this time, this issue is resolved (3:18 PM PST). We will be sending an RFO to customers who reported impact as quickly as possible on this matter. We appreciate your patience as we worked urgently with our vendor to resolve this issue.
  • Time: April 4, 2024, 10:06 p.m.
    Status: Monitoring
    Update: We are working to verify full functionality is restored. Customers may experience slight delays as network connectivity is restored.
  • Time: April 4, 2024, 9:45 p.m.
    Status: Monitoring
    Update: Our network vendor has restored connectivity at this time. We are verifying full functionality but users should once again be able to access the Convoso platform.
  • Time: April 4, 2024, 9:37 p.m.
    Status: Identified
    Update: Work continues urgently to resolve this issue with our external network vendor. Please be assured this is a Priority 1, all hands concern and we are addressing this as quickly as possible.
  • Time: April 4, 2024, 9:19 p.m.
    Status: Identified
    Update: Our team has identified the issue and are working with our 3rd party network vendor to resolve as quickly as possible.
  • Time: April 4, 2024, 9:14 p.m.
    Status: Investigating
    Update: We are currently experiencing a platform Outage. The team is urgently investigating this issue to evaluate the full impact and working to resolve.

Updates:

  • Time: March 13, 2024, 11:12 p.m.
    Status: Resolved
    Update: At this time this issue is considered resolved and customer impact no longer occurred after 2:23 PM PST. Customers who reported impact will receive an RFO as soon as possible. We apologize for the impact this may have had on your operations.
  • Time: March 13, 2024, 11:12 p.m.
    Status: Resolved
    Update: At this time this issue is considered resolved and customer impact no longer occurred after 2:23 PM PST. Customers who reported impact will receive an RFO as soon as possible. We apologize for the impact this may have had on your operations.
  • Time: March 13, 2024, 9:33 p.m.
    Status: Monitoring
    Update: This issue should no longer impact customers at this time. We are thoroughly monitoring and investigating internally to validate full resolution at this time.
  • Time: March 13, 2024, 9:33 p.m.
    Status: Monitoring
    Update: This issue should no longer impact customers at this time. We are thoroughly monitoring and investigating internally to validate full resolution at this time.
  • Time: March 13, 2024, 9:08 p.m.
    Status: Identified
    Update: We have identified the cause of this issue and work continues urgently.
  • Time: March 13, 2024, 9:08 p.m.
    Status: Identified
    Update: We have identified the cause of this issue and work continues urgently.
  • Time: March 13, 2024, 9:07 p.m.
    Status: Identified
    Update: Customers may experiencing trouble placing and receiving calls once again. Teams are working urgently to resolve the issue at this time.
  • Time: March 13, 2024, 9:07 p.m.
    Status: Identified
    Update: Customers may experiencing trouble placing and receiving calls once again. Teams are working urgently to resolve the issue at this time.

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Frequently Asked Questions - Convoso

Is there a Convoso outage?
The current status of Convoso is: Systems Active
Where can I find the official status page of Convoso?
The official status page for Convoso is here
How can I get notified if Convoso is down or experiencing an outage?
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