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Is there an Convoso outage?

Convoso status: Systems Active

Last checked: 4 minutes ago

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Convoso outages and incidents

Outage and incident data over the last 30 days for Convoso.

There have been 0 outages or incidents for Convoso in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Convoso

Outlogger tracks the status of these components for Xero:

Billing Active
API Active
Campaigns and Hopper Active
Leads Active
Reports and Dashboards Active
Workflow Automation Active
Dialer Active
Scripts Active
AWS route53 Active
AWS s3-us-west-2 Active
Component Status
Billing Active
Active
API Active
Campaigns and Hopper Active
Leads Active
Reports and Dashboards Active
Workflow Automation Active
Active
Dialer Active
Scripts Active
Active
AWS route53 Active
AWS s3-us-west-2 Active

Latest Convoso outages and incidents.

View the latest incidents for Convoso and check for official updates:

Updates:

  • Time: Nov. 16, 2023, 5:27 p.m.
    Status: Resolved
    Update: This issue has been resolved. We apologize for any impact this may have had on your usage of our platform and will be sending an RFO to customers who reported impact. If any issues persist please reach out to our support team for further assistance.
  • Time: Nov. 16, 2023, 5:27 p.m.
    Status: Resolved
    Update: This issue has been resolved. We apologize for any impact this may have had on your usage of our platform and will be sending an RFO to customers who reported impact. If any issues persist please reach out to our support team for further assistance.
  • Time: Nov. 16, 2023, 4:35 p.m.
    Status: Monitoring
    Update: We have made adjustments that should resolve this issue. We are now monitoring to validate that customers are no longer experiencing further trouble at this time.
  • Time: Nov. 16, 2023, 4:35 p.m.
    Status: Monitoring
    Update: We have made adjustments that should resolve this issue. We are now monitoring to validate that customers are no longer experiencing further trouble at this time.
  • Time: Nov. 16, 2023, 4:11 p.m.
    Status: Identified
    Update: We are have identified the root cause of this issue and are working to resolve it as soon as possible.
  • Time: Nov. 16, 2023, 4:11 p.m.
    Status: Identified
    Update: We are have identified the root cause of this issue and are working to resolve it as soon as possible.

Updates:

  • Time: Oct. 10, 2023, 9:12 p.m.
    Status: Resolved
    Update: This issue is now resolved, and customers should be able to send SMS messages without further trouble. After monitoring, we validated that this carrier successfully addressed the root cause at 11:14 AM PST. We appreciate your patience as this issue was resolved.
  • Time: Oct. 10, 2023, 6:14 p.m.
    Status: Monitoring
    Update: We have been informed that the carrier has implemented a fix at this time. Convoso is now monitoring to validate this issue is resolved.
  • Time: Oct. 10, 2023, 5:37 p.m.
    Status: Identified
    Update: Customers may experience trouble sending SMS messages at this time. Our team has identified the API of a major carrier, is currently not responding, resulting in error messages for our customers. We are escalating this immediately with this carrier at the highest priority and they have confirmed this incident and are actively working to resolve it.

Updates:

  • Time: Oct. 10, 2023, 9:12 p.m.
    Status: Resolved
    Update: This issue is now resolved, and customers should be able to send SMS messages without further trouble. After monitoring, we validated that this carrier successfully addressed the root cause at 11:14 AM PST. We appreciate your patience as this issue was resolved.
  • Time: Oct. 10, 2023, 6:14 p.m.
    Status: Monitoring
    Update: We have been informed that the carrier has implemented a fix at this time. Convoso is now monitoring to validate this issue is resolved.
  • Time: Oct. 10, 2023, 5:37 p.m.
    Status: Identified
    Update: Customers may experience trouble sending SMS messages at this time. Our team has identified the API of a major carrier, is currently not responding, resulting in error messages for our customers. We are escalating this immediately with this carrier at the highest priority and they have confirmed this incident and are actively working to resolve it.

Updates:

  • Time: Aug. 17, 2023, 3:51 p.m.
    Status: Resolved
    Update: This issue is now resolved as of 8:30 AM PST. We will be sending an RFO to any impacted customers as soon as possible. We appreciate your patience as we worked to resolve this matter.
  • Time: Aug. 17, 2023, 3:32 p.m.
    Status: Monitoring
    Update: We have implemented a fix, and Campaign Schedules should once again function normally to enable and disable Campaigns. We are monitoring at this time to validate the full functionality restoration of this feature.
  • Time: Aug. 17, 2023, 2:10 p.m.
    Status: Identified
    Update: Our team has identified the root cause. We are working on a solution at this time.
  • Time: Aug. 17, 2023, 1:53 p.m.
    Status: Investigating
    Update: We have identified an issue where Campaigns may not begin to load the hopper and dial if using Campaign Schedules. For now, we would advise customers to disable Campaign Schedules on affected campaigns while we work urgently to resolve this.

Updates:

  • Time: Aug. 17, 2023, 3:51 p.m.
    Status: Resolved
    Update: This issue is now resolved as of 8:30 AM PST. We will be sending an RFO to any impacted customers as soon as possible. We appreciate your patience as we worked to resolve this matter.
  • Time: Aug. 17, 2023, 3:32 p.m.
    Status: Monitoring
    Update: We have implemented a fix, and Campaign Schedules should once again function normally to enable and disable Campaigns. We are monitoring at this time to validate the full functionality restoration of this feature.
  • Time: Aug. 17, 2023, 2:10 p.m.
    Status: Identified
    Update: Our team has identified the root cause. We are working on a solution at this time.
  • Time: Aug. 17, 2023, 1:53 p.m.
    Status: Investigating
    Update: We have identified an issue where Campaigns may not begin to load the hopper and dial if using Campaign Schedules. For now, we would advise customers to disable Campaign Schedules on affected campaigns while we work urgently to resolve this.

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Frequently Asked Questions - Convoso

Is there a Convoso outage?
The current status of Convoso is: Systems Active
Where can I find the official status page of Convoso?
The official status page for Convoso is here
How can I get notified if Convoso is down or experiencing an outage?
To get notified of any status changes to Convoso, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Convoso every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here