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Is there an SalesScreen outage?

SalesScreen status: Systems Active

Last checked: 6 minutes ago

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SalesScreen outages and incidents

Outage and incident data over the last 30 days for SalesScreen.

There have been 0 outages or incidents for SalesScreen in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for SalesScreen

Outlogger tracks the status of these components for Xero:

API Active
Billing Active
Documentation Page Active
Email Delivery Active
Mobile Active
SMS Delivery Active
Support Chat Active
Support System Active
Web Active
Component Status
API Active
Billing Active
Documentation Page Active
Email Delivery Active
Mobile Active
SMS Delivery Active
Support Chat Active
Support System Active
Web Active

Latest SalesScreen outages and incidents.

View the latest incidents for SalesScreen and check for official updates:

Updates:

  • Time: June 14, 2018, 1:27 p.m.
    Status: Resolved
    Update: The origin of the problem have been identified to be caused by an infrastructure update by our service provider, that temporarily affected the availability of a system component responsible for report calculations. The component is now fully operational again. Some customers may have experienced either missing or duplicate entries for points, XP, feed posts, etc for single reports. We are currently working to correct this and expect to have this fixed within the end of the day. We will be working to improve the resiliency of the affected component to avoid similar problems in the future.
  • Time: June 14, 2018, 10:55 a.m.
    Status: Monitoring
    Update: The sub-component appears to be operating normally again. We are carefully monitoring the situation.
  • Time: June 14, 2018, 10:25 a.m.
    Status: Investigating
    Update: We are investigating a problem with one of our sub-components. This component affects all calculations made based on reports, such as events, points, XP, competitions and so on. Updates on screen will also be affected. We are working with our service provider to determine the precise nature of the problem.

Updates:

  • Time: June 14, 2018, 1:27 p.m.
    Status: Resolved
    Update: The origin of the problem have been identified to be caused by an infrastructure update by our service provider, that temporarily affected the availability of a system component responsible for report calculations. The component is now fully operational again. Some customers may have experienced either missing or duplicate entries for points, XP, feed posts, etc for single reports. We are currently working to correct this and expect to have this fixed within the end of the day. We will be working to improve the resiliency of the affected component to avoid similar problems in the future.
  • Time: June 14, 2018, 10:55 a.m.
    Status: Monitoring
    Update: The sub-component appears to be operating normally again. We are carefully monitoring the situation.
  • Time: June 14, 2018, 10:25 a.m.
    Status: Investigating
    Update: We are investigating a problem with one of our sub-components. This component affects all calculations made based on reports, such as events, points, XP, competitions and so on. Updates on screen will also be affected. We are working with our service provider to determine the precise nature of the problem.

Updates:

  • Time: Nov. 10, 2017, 10:24 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 10, 2017, 7:48 a.m.
    Status: Monitoring
    Update: The issue has been mitigated. It was affecting only a small portion of our customers using an earlier generation of Dogu Connect. We are investigating what the core issue was.
  • Time: Nov. 10, 2017, 7:46 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Nov. 10, 2017, 7:16 a.m.
    Status: Investigating
    Update: We have received several reports that SalesScreen is not properly loading on TV-screens. We are investigating the issue and will update this incident as soon as we have narrowed down what the issue is.

Updates:

  • Time: Nov. 10, 2017, 10:24 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 10, 2017, 7:48 a.m.
    Status: Monitoring
    Update: The issue has been mitigated. It was affecting only a small portion of our customers using an earlier generation of Dogu Connect. We are investigating what the core issue was.
  • Time: Nov. 10, 2017, 7:46 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Nov. 10, 2017, 7:16 a.m.
    Status: Investigating
    Update: We have received several reports that SalesScreen is not properly loading on TV-screens. We are investigating the issue and will update this incident as soon as we have narrowed down what the issue is.

Updates:

  • Time: Sept. 29, 2017, 12:42 p.m.
    Status: Resolved
    Update: The service is back up and running again, and speeding up to normal performance.
  • Time: Sept. 29, 2017, 12:42 p.m.
    Status: Resolved
    Update: The service is back up and running again, and speeding up to normal performance.
  • Time: Sept. 29, 2017, 12:37 p.m.
    Status: Monitoring
    Update: We are currently switching the Web Dashboard Server, so the service should be coming back up now
  • Time: Sept. 29, 2017, 12:37 p.m.
    Status: Monitoring
    Update: We are currently switching the Web Dashboard Server, so the service should be coming back up now
  • Time: Sept. 29, 2017, 12:35 p.m.
    Status: Investigating
    Update: The problem is only related to the SalesScreen Web Dashboard, mobile applications, integrations and TV-screens are working as intended.
  • Time: Sept. 29, 2017, 12:35 p.m.
    Status: Investigating
    Update: The problem is only related to the SalesScreen Web Dashboard, mobile applications, integrations and TV-screens are working as intended.
  • Time: Sept. 29, 2017, 12:24 p.m.
    Status: Investigating
    Update: We picked up a notification about SalesScreen Web dashboard becoming unresponsive and slow. Currently investigating the issue at hand
  • Time: Sept. 29, 2017, 12:24 p.m.
    Status: Investigating
    Update: We picked up a notification about SalesScreen Web dashboard becoming unresponsive and slow. Currently investigating the issue at hand

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Frequently Asked Questions - SalesScreen

Is there a SalesScreen outage?
The current status of SalesScreen is: Systems Active
Where can I find the official status page of SalesScreen?
The official status page for SalesScreen is here
How can I get notified if SalesScreen is down or experiencing an outage?
To get notified of any status changes to SalesScreen, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of SalesScreen every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does SalesScreen do?
This platform offers a comprehensive and effective gamification solution to motivate sales teams.