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Is there an SalesScreen outage?

SalesScreen status: Systems Active

Last checked: 38 seconds ago

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SalesScreen outages and incidents

Outage and incident data over the last 30 days for SalesScreen.

There have been 0 outages or incidents for SalesScreen in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for SalesScreen

Outlogger tracks the status of these components for Xero:

API Active
Billing Active
Documentation Page Active
Email Delivery Active
Mobile Active
SMS Delivery Active
Support Chat Active
Support System Active
Web Active
Component Status
API Active
Billing Active
Documentation Page Active
Email Delivery Active
Mobile Active
SMS Delivery Active
Support Chat Active
Support System Active
Web Active

Latest SalesScreen outages and incidents.

View the latest incidents for SalesScreen and check for official updates:

Updates:

  • Time: Sept. 25, 2017, 11:49 a.m.
    Status: Resolved
    Update: Our Documentation page is accessible again. Thanks for your patience
  • Time: Sept. 25, 2017, 8:44 a.m.
    Status: Investigating
    Update: Our documentation page (help.salesscreen.com) is currently unavailable due to an outage on the third party application we are relying on. We are monitoring closely this and will update this issue as soon as we have more information available. Thanks for your patience and we are deeply sorry about the inconvenience.

Updates:

  • Time: Sept. 25, 2017, 11:49 a.m.
    Status: Resolved
    Update: Our Documentation page is accessible again. Thanks for your patience
  • Time: Sept. 25, 2017, 8:44 a.m.
    Status: Investigating
    Update: Our documentation page (help.salesscreen.com) is currently unavailable due to an outage on the third party application we are relying on. We are monitoring closely this and will update this issue as soon as we have more information available. Thanks for your patience and we are deeply sorry about the inconvenience.

Updates:

  • Time: Sept. 11, 2017, 8:57 p.m.
    Status: Resolved
    Update: Our SMS delivery provider has solved their problem, and the 2FA functionality should now work as normal.
  • Time: Sept. 11, 2017, 8:57 p.m.
    Status: Resolved
    Update: Our SMS delivery provider has solved their problem, and the 2FA functionality should now work as normal.
  • Time: Sept. 11, 2017, 2:56 p.m.
    Status: Monitoring
    Update: The issue appears to be resolved but we are following closely.
  • Time: Sept. 11, 2017, 2:56 p.m.
    Status: Monitoring
    Update: The issue appears to be resolved but we are following closely.
  • Time: Sept. 11, 2017, 8:45 a.m.
    Status: Investigating
    Update: We are currently facing issues with our SMS delivery provider. This impacts our users using 2-Factor Authentication via SMS. We are actively investigating this issue and will update that incident as soon as we have more information available. If you are impacted by this, we recommend that you use Email instead of SMS as the 2FA Method. If you are still not able to login, reach out to us on the chat and we will assist you. Thanks a lot for your patience.
  • Time: Sept. 11, 2017, 8:45 a.m.
    Status: Investigating
    Update: We are currently facing issues with our SMS delivery provider. This impacts our users using 2-Factor Authentication via SMS. We are actively investigating this issue and will update that incident as soon as we have more information available. If you are impacted by this, we recommend that you use Email instead of SMS as the 2FA Method. If you are still not able to login, reach out to us on the chat and we will assist you. Thanks a lot for your patience.

Updates:

  • Time: July 31, 2017, 9:44 a.m.
    Status: Resolved
    Update: The service is now available for all of our customers again, after a fix was implemented by our infrastructure provider.
  • Time: July 31, 2017, 8:09 a.m.
    Status: Identified
    Update: The problem is identified to be faulting for internet service providers that supports DNSSEC. Our infrastructure provider anticipates the problem to be solved within the next two hours.
  • Time: July 31, 2017, 8:07 a.m.
    Status: Identified
    Update: The same problem as with the mobile application is affecting the TV-screens for some customers as well. The infrastructure provider is working on fixing the DNS issues, in the mean time we are working on directing it through a different domain not affected by the outage.
  • Time: July 31, 2017, 7:14 a.m.
    Status: Identified
    Update: The problem seem to be related to a DNS outage on one of our infrastructure providers. This means that it is partially down, some will see it fully operational, others will not be able to use the service at all. We are in contact with our infrastructure providers to get an update on the situation.
  • Time: July 31, 2017, 7:06 a.m.
    Status: Investigating
    Update: We are currently investigating an outage with the mobile application service. Right now the mobile application is not responding. We are working on implementing a solution

Updates:

  • Time: July 31, 2017, 9:44 a.m.
    Status: Resolved
    Update: The service is now available for all of our customers again, after a fix was implemented by our infrastructure provider.
  • Time: July 31, 2017, 8:09 a.m.
    Status: Identified
    Update: The problem is identified to be faulting for internet service providers that supports DNSSEC. Our infrastructure provider anticipates the problem to be solved within the next two hours.
  • Time: July 31, 2017, 8:07 a.m.
    Status: Identified
    Update: The same problem as with the mobile application is affecting the TV-screens for some customers as well. The infrastructure provider is working on fixing the DNS issues, in the mean time we are working on directing it through a different domain not affected by the outage.
  • Time: July 31, 2017, 7:14 a.m.
    Status: Identified
    Update: The problem seem to be related to a DNS outage on one of our infrastructure providers. This means that it is partially down, some will see it fully operational, others will not be able to use the service at all. We are in contact with our infrastructure providers to get an update on the situation.
  • Time: July 31, 2017, 7:06 a.m.
    Status: Investigating
    Update: We are currently investigating an outage with the mobile application service. Right now the mobile application is not responding. We are working on implementing a solution

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Frequently Asked Questions - SalesScreen

Is there a SalesScreen outage?
The current status of SalesScreen is: Systems Active
Where can I find the official status page of SalesScreen?
The official status page for SalesScreen is here
How can I get notified if SalesScreen is down or experiencing an outage?
To get notified of any status changes to SalesScreen, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of SalesScreen every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does SalesScreen do?
This platform offers a comprehensive and effective gamification solution to motivate sales teams.

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