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Is there an Salucro Healthcare Solutions outage?

Salucro Healthcare Solutions status: Systems Active

Last checked: 6 minutes ago

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Salucro Healthcare Solutions outages and incidents

Outage and incident data over the last 30 days for Salucro Healthcare Solutions.

There have been 1 outages or incidents for Salucro Healthcare Solutions in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Salucro Healthcare Solutions

Outlogger tracks the status of these components for Xero:

ACH (eCheck) Payments Active
Cash Drawer Payments Active
Check Scanning Payments Active
Daily Reports & Files (FTP, Email, 835) Active
MedEpay Payments API Active
MyChart Payments Active
PatientPortal.me Active
Payment Processors Active
Provider Portal Active
Provider Portal (SSO) Active
Statements Active
Text Notifications Active
Patient Portal Active
Provider Portal Active
Salucro.com Active
Support Team (Chat, Email, Phone) Active
CardConnect Active
Cash Drawer Payments Active
Check21/Check Scanning Payments Active
Daily Reports & Files (FTP/Email) Active
FreedomPay Active
IVR Payments Active
MyChart Payments Active
PatientPortal.me Active
Payment Processors Other Active
PayPal Payments Active
Provider Portal Active
Provider Portal SSO Active
Salucro ACH (eCheck) Payments Active
Salucro Credit/Debit Payments Active
Settlements Active
Statements Active
Text Notifications Active
ACH (eCheck) Payments Active
CardConnect Gateway Active
Cash Drawer Payments Active
Check 21/Check Scanning Payments Active
Credit/Debit Payments Active
Dailly Reports & Files (FTP/Email) Active
FreedomPay Gateway Active
IVR Payments Active
MyChart Payments Active
PatientPortal.me Active
Payment Processors Other Active
PayPal Payments Active
Provider Portal Active
Provider Portal SSO Active
Settlements Active
Statements Active
Text Notifications Active
CardConnect Active
Cash Drawer Payments Active
Check21/Check Scanning Payments Active
Daily Reports & Files (FTP/Email) Active
IVR Payments Active
MyChart Payments Active
PatientPortal.me Active
Payment Processors Other Active
PayPal Payments Active
Provider Portal Active
Provider Portal (SSO) Active
Salucro ACH Active
Salucro Credit/Debit Payments Active
Settlements Active
Cash Drawer Payments Active
Daily Reports & Files (FTP/Email) Active
IVR Payments Active
MyChart Payments Active
PatientPortal.me Active
PayPal Payments Active
Provider Portal Active
Provider Portal SSO Active
Salucro Credit/Debit Payments Active
CardConnect Active
Cash Drawer Payments Active
Check21/Check Scanning Payments Active
Daily Reports & Files (FTP/Email) Active
FreedomPay Active
IVR Payments Active
MyChart Payments Active
PatientPortal.me Active
Payment Processors Other Active
PayPal Payments Active
Provider Portal Active
Provider Portal (SSO) Active
Salucro ACH (eCheck) Payments Active
Salucro Credit/Debit Payments Active
Settlements Active
Statements Active
Text Notifications Active
ACH Payments Active
Cash Drawer Payments Active
Credit/Debit Payments Active
Daily Reports & Files (FTP/Email) Active
FreedomPay Gateway Active
IVR Payments Active
MyChart Payments Active
Patient Portal Active
Payment Processors Other Active
Provider Portal Active
Provider Portal SSO Active
Settlements Active
Text Notifications Active
API Active
Cash Drawer Payments Active
Check Payments Active
Credit/Debit Payments Active
Demand Draft Active
Iframe Active
Offline Wallets (Paytm/PhonePe) Active
Patient App Integration Active
Payment Links (SMS/Emails) Active
Provider Portal Active
Credit/Debit Payments Active
Daily Reports & Files Active
IVR Payments Active
MyChart Payments Active
Provider Portal Active
Provider Portal SSO Active
Component Status
Active
ACH (eCheck) Payments Active
Cash Drawer Payments Active
Check Scanning Payments Active
Daily Reports & Files (FTP, Email, 835) Active
MedEpay Payments API Active
MyChart Payments Active
PatientPortal.me Active
Payment Processors Active
Provider Portal Active
Provider Portal (SSO) Active
Statements Active
Text Notifications Active
Active
Patient Portal Active
Provider Portal Active
Active
Salucro.com Active
Support Team (Chat, Email, Phone) Active
Active
CardConnect Active
Cash Drawer Payments Active
Check21/Check Scanning Payments Active
Daily Reports & Files (FTP/Email) Active
FreedomPay Active
IVR Payments Active
MyChart Payments Active
PatientPortal.me Active
Payment Processors Other Active
PayPal Payments Active
Provider Portal Active
Provider Portal SSO Active
Salucro ACH (eCheck) Payments Active
Salucro Credit/Debit Payments Active
Settlements Active
Statements Active
Text Notifications Active
Active
ACH (eCheck) Payments Active
CardConnect Gateway Active
Cash Drawer Payments Active
Check 21/Check Scanning Payments Active
Credit/Debit Payments Active
Dailly Reports & Files (FTP/Email) Active
FreedomPay Gateway Active
IVR Payments Active
MyChart Payments Active
PatientPortal.me Active
Payment Processors Other Active
PayPal Payments Active
Provider Portal Active
Provider Portal SSO Active
Settlements Active
Statements Active
Text Notifications Active
Active
CardConnect Active
Cash Drawer Payments Active
Check21/Check Scanning Payments Active
Daily Reports & Files (FTP/Email) Active
IVR Payments Active
MyChart Payments Active
PatientPortal.me Active
Payment Processors Other Active
PayPal Payments Active
Provider Portal Active
Provider Portal (SSO) Active
Salucro ACH Active
Salucro Credit/Debit Payments Active
Settlements Active
Active
Cash Drawer Payments Active
Daily Reports & Files (FTP/Email) Active
IVR Payments Active
MyChart Payments Active
PatientPortal.me Active
PayPal Payments Active
Provider Portal Active
Provider Portal SSO Active
Salucro Credit/Debit Payments Active
Active
CardConnect Active
Cash Drawer Payments Active
Check21/Check Scanning Payments Active
Daily Reports & Files (FTP/Email) Active
FreedomPay Active
IVR Payments Active
MyChart Payments Active
PatientPortal.me Active
Payment Processors Other Active
PayPal Payments Active
Provider Portal Active
Provider Portal (SSO) Active
Salucro ACH (eCheck) Payments Active
Salucro Credit/Debit Payments Active
Settlements Active
Statements Active
Text Notifications Active
Active
ACH Payments Active
Cash Drawer Payments Active
Credit/Debit Payments Active
Daily Reports & Files (FTP/Email) Active
FreedomPay Gateway Active
IVR Payments Active
MyChart Payments Active
Patient Portal Active
Payment Processors Other Active
Provider Portal Active
Provider Portal SSO Active
Settlements Active
Text Notifications Active
Active
API Active
Cash Drawer Payments Active
Check Payments Active
Credit/Debit Payments Active
Demand Draft Active
Iframe Active
Offline Wallets (Paytm/PhonePe) Active
Patient App Integration Active
Payment Links (SMS/Emails) Active
Provider Portal Active
Active
Credit/Debit Payments Active
Daily Reports & Files Active
IVR Payments Active
MyChart Payments Active
Provider Portal Active
Provider Portal SSO Active

Latest Salucro Healthcare Solutions outages and incidents.

View the latest incidents for Salucro Healthcare Solutions and check for official updates:

Updates:

  • Time: June 3, 2024, 4:44 p.m.
    Status: Resolved
    Update: Area Affected: Provider Portal, Provider Portal SSO, Epic Services & Daily Reports & Files (OBF). Update: After close monitoring, we can confirm that the service has been fully restored and we are closing this issue. We appreciate your patience during this time. Please do not hesitate to contact Salucro Support or your Account Manager if you have any questions or concerns. Sincerely, Salucro Support Team Email: [email protected] Phone: (866) 430-7333 option 2
  • Time: June 1, 2024, 4:36 p.m.
    Status: Monitoring
    Update: Area Affected: Provider Portal, Provider Portal SSO, Epic Services & Daily Reports & Files (OBF). Actions Taken to Monitor Service: Salucro will continue to closely monitor performance throughout the weekend to ensure the issue is resolved and will send a final notice on Monday once confirmed. If you are continuing to experience issues, please notify Salucro Support as soon as possible. Sincerely,    Salucro Support Team  Email: [email protected]    Phone: (866) 430-7333 option 2
  • Time: June 1, 2024, 2:45 p.m.
    Status: Investigating
    Update: Issue: We are currently investigating an intermittent issue that is impacting the following services: Provider Portal, Provider Portal SSO, Epic Services & Daily Reports & Files (OBF). At this time we are working to confirm the scope and will provide further details as soon as they are available. Actions Taken to Restore Service: Salucro Engineers are actively troubleshooting the issue and working to restore functionality to the impacted services as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience while we work to resolve the issue. Sincerely,   Salucro Support Team  Email: [email protected]    Phone: (866) 430-7333 option 2

Updates:

  • Time: June 1, 2024, 12:02 a.m.
    Status: Resolved
    Update: Area Affected: MedEpay - Provider Portal, MedEpay - Cash Drawer Payments, MedEpay - MyChart Payments, MedEpay - Provider Portal (SSO), MedEpay - Payments API. Update: After close monitoring, we can confirm that the impacted services have been fully restored and we are closing this issue. We appreciate your patience during this time. Please do not hesitate to contact Salucro MedEpay Support if you have any questions or concerns. Sincerely, MedEpay Support Team [email protected] Support: 877-214-6623
  • Time: May 31, 2024, 9:39 p.m.
    Status: Monitoring
    Update: Area Affected: MedEpay - Provider Portal, MedEpay - Cash Drawer Payments, MedEpay - MyChart Payments, MedEpay - Provider Portal (SSO), MedEpay - Payments API. Update: Services have been restored and we have implemented a resolution to the issues impacting the following: MedEpay - Provider Portal, MedEpay - Cash Drawer Payments, MedEpay - MyChart Payments, MedEpay - Provider Portal (SSO), MedEpay - Payments API Actions Taken to Monitor Service: Salucro MedEpay Engineers will continue to closely monitor performance to ensure the issue is fully resolved and will send a final notice once confirmed. If you are continuing to experience issues, please notify MedEPay Support as soon as possible. Sincerely,  MedEpay Support Team  [email protected]
  • Time: May 31, 2024, 9:15 p.m.
    Status: Identified
    Update: Area Affected: MedEpay - Provider Portal, MedEpay - Cash Drawer Payments, MedEpay - MyChart Payments, MedEpay - Provider Portal (SSO), MedEpay - Payments API. Update: We have identified a resolution for the issues impacting the following services: MedEpay - Provider Portal, MedEpay - Cash Drawer Payments, MedEpay - MyChart Payments, MedEpay - Provider Portal (SSO), MedEpay - Payments API. Actions Taken to Restore Service: Salucro MedEpay Engineers are actively troubleshooting the issue and as a result, the Epic Services will be down starting from 04:15 PM CST. We apologize for any inconvenience this may cause and appreciate your patience while we work to resolve the issue. Sincerely, MedEpay Support Team [email protected]
  • Time: May 31, 2024, 8:19 p.m.
    Status: Investigating
    Update: Issue: We are currently investigating performance issues with the MedEpay Server that are impacting the following services: MedEpay - Provider Portal, MedEpay - Cash Drawer Payments, MedEpay - MyChart Payments, MedEpay - Provider Portal (SSO), MedEpay - Payments API. At this time, we do not have any further details but will continue to update you on the progress of the resolution. Actions Taken to Restore Service: Salucro MedEpay Engineers are actively troubleshooting the issue and working to restore functionality to the impacted services as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience while we work to resolve the issue. Sincerely,   MedEpay Support Team  [email protected] Support: 877-214-6623

Updates:

  • Time: May 29, 2024, 11:04 p.m.
    Status: Resolved
    Update: Area Affected: Patient Portal Update: After close monitoring of successful patient payments, we can confirm that the service has been fully restored and we are closing this issue. We appreciate your patience during this time. Please do not hesitate to contact Salucro Support or your Account Manager if you have any questions or concerns. Sincerely, Salucro Support Team Email: [email protected] Phone: (866) 430-7333 option 2
  • Time: May 29, 2024, 5:11 p.m.
    Status: Monitoring
    Update: Area Affected: Patient Portal Update: We have identified and implemented a resolution for the issues impacting the following services: Patients unable to submit credit card payments through the Patient Portal. Actions Taken to Restore Service: Salucro Engineers have implemented a fix for the issue, and we are now seeing successful credit card payments coming through the Patient Portal. Salucro will continue to closely monitor performance to ensure the issue is fully resolved and will send a final notice once confirmed. If you are continuing to experience issues, please notify Salucro Support as soon as possible. Sincerely, Salucro Support Team Email: [email protected] Phone: (866) 430-7333 option 2
  • Time: May 29, 2024, 2:48 p.m.
    Status: Investigating
    Update: Issue: We are currently investigating an issue that is impacting the following services: Patients unable to submit credit card payments through the Patient Portal. Actions Taken to Restore Service: Salucro Engineers are actively troubleshooting the issue and working to restore functionality to the impacted services as quickly as possible. We are actively monitoring the issue and will continue to provide updates. We apologize for any inconvenience this may cause and appreciate your patience while we work to resolve the issue. Sincerely,   Salucro Support Team  Email: [email protected]    Phone: (866) 430-7333 option 2

Updates:

  • Time: May 28, 2024, 7:17 p.m.
    Status: Resolved
    Update: Area Affected: Epic Refunds (Hyperspace) Update: After close monitoring, all Epic refunds are functioning as expected and we are closing this issue. Please contact Salucro Support or your Account Manager with any questions or concerns. Sincerely,   Salucro Support Team  Email: [email protected]    Phone: (866) 430-7333 option 2
  • Time: May 24, 2024, 9:39 p.m.
    Status: Monitoring
    Update: Area Affected: Epic Refunds (Hyperspace) Update: We have implemented a resolution to the issues impacting the following services: Epic Refunds (Hyperspace): MyChart eCheck-in and Willow Transactions Actions Taken to Monitor Service: Salucro has tested all Epic refund workflows and will continue to closely monitor, through Tuesday (May 28), to ensure the issue the issue is fully resolved. If you are continuing to experience issues, please notify Salucro Support. Sincerely,   Salucro Support Team  Email: [email protected]    Phone: (866) 430-7333 option 2
  • Time: May 23, 2024, 10:52 p.m.
    Status: Identified
    Update: Area Affected: Epic Refunds (Hyperspace) Updates: We are currently investigating an issue that is impacting the following services: Epic Refunds (Hyperspace). The scope of this issue is limited to refunds on transactions that were initially processed in MyChart eCheck-in and Willow. Actions Taken to Restore Services: Salucro Engineers continue to actively work on implementing the resolution to restore complete functionality to the impacted services. This will be completed tonight and we plan to test the resolution tomorrow morning (05/24). If you have any questions, please feel free to contact Salucro Support for assistance. Sincerely, Salucro Support Team Email: [email protected] Phone: (866) 430-7333 option 2

Updates:

  • Time: May 31, 2024, 11:30 p.m.
    Status: Resolved
    Update: Area Affected: Epic Refunds (Hyperspace) Update: After close monitoring, we can confirm that the service has been fully restored and we are closing this issue. We appreciate your patience during this time. Please do not hesitate to contact Salucro Support or your Account Manager if you have any questions or concerns. Sincerely,   Salucro Support Team  Email: [email protected]    Phone: (866) 430-7333 option 2
  • Time: May 28, 2024, 7:23 p.m.
    Status: Identified
    Update: Area Affected: Epic Refunds (Hyperspace) Update: Salucro has identified a fix for the issue that is impacting the following services: Epic Refunds (Hyperspace): MyChart eCheck-in and Willow Transactions Actions Taken to Restore Services: Salucro will implement the fix during the maintenance window this evening. The updates will be available first thing tomorrow morning. Salucro will continue to monitor throughout the day tomorrow to ensure all Epic refunds are functioning as expected. Please contact Salucro Support with any questions. Sincerely, Salucro Support Team Email: [email protected] Phone: (866) 430-7333 option 2
  • Time: May 24, 2024, 9:53 p.m.
    Status: Identified
    Update: Area Affected: Epic Refunds (Hyperspace) Update: Salucro has identified a fix for the issue that is impacting the following services: Epic Refunds (Hyperspace): MyChart eCheck-in and Willow Transactions Actions Taken to Restore Services: Out of an abundance of caution, Salucro will implement the fix during the Tuesday evening maintenance window to be available the morning of Wednesday, May 25th. Please contact Salucro Support with any questions. Sincerely, Salucro Support Team Email: [email protected] Phone: (866) 430-7333 option 2
  • Time: May 24, 2024, 5:53 p.m.
    Status: Identified
    Update: Area Affected: Epic Refunds (Hyperspace) Updates: We are currently investigating an issue that is impacting the following services: Epic Refunds (Hyperspace). The scope of this issue is limited to refunds on transactions that were initially processed in MyChart eCheck-in and Willow. Actions Taken to Restore Services: Salucro Engineers continue to actively work on implementing the resolution to restore complete functionality to the impacted services and we will provide another update later today. If you have any questions, please feel free to contact Salucro Support for assistance. Sincerely, Salucro Support Team Email: [email protected] Phone: (866) 430-7333 option 2
  • Time: May 23, 2024, 10:51 p.m.
    Status: Identified
    Update: Area Affected: Epic Refunds (Hyperspace) Updates: We are currently investigating an issue that is impacting the following services: Epic Refunds (Hyperspace). The scope of this issue is limited to refunds on transactions that were initially processed in MyChart eCheck-in and Willow. Actions Taken to Restore Services: Salucro Engineers continue to actively work on implementing the resolution to restore complete functionality to the impacted services and we will provide another update tomorrow. If you have any questions, please feel free to contact Salucro Support for assistance. Sincerely, Salucro Support Team Email: [email protected] Phone: (866) 430-7333 option 2
  • Time: May 23, 2024, 6:52 p.m.
    Status: Identified
    Update: Area Affected: Epic Refunds (Hyperspace) Updates: We have identified a resolution for the issues impacting the following services: Epic Refunds (Hyperspace) Actions Taken to Restore Services: Salucro Engineers continue to actively work on implementing the resolution to restore complete functionality to the impacted services and we will provide an update later this afternoon. If you have any questions, please feel free to contact Salucro Support for assistance. Sincerely, Salucro Support Team Email: [email protected] Phone: (866) 430-7333 option 2
  • Time: May 23, 2024, 3:44 p.m.
    Status: Identified
    Update: Area Affected: Epic Refunds (Hyperspace) Updates: We have identified a resolution for the issues impacting the following services: Epic Refunds (Hyperspace) Actions Taken to Restore Services: Salucro Engineers continue to actively work on implementing the resolution to restore complete functionality to the impacted services and can expect an update later today. If you have any questions, please feel free to contact Salucro Support for assistance. Sincerely, Salucro Support Team Email: [email protected] Phone: (866) 430-7333 option 2
  • Time: May 23, 2024, 1:10 a.m.
    Status: Identified
    Update: Area Affected: Epic Refunds (Hyperspace) Updates: We have identified a resolution for the issues impacting the following services: Epic Refunds (Hyperspace) Actions Taken to Restore Services: Salucro Engineers are actively working to implement the resolution to restore complete functionality to the impacted services and can expect an update tomorrow. If you have any questions, please feel free to contact Salucro Support for assistance. Sincerely, Salucro Support Team Email: [email protected] Phone: (866) 430-7333 option 2
  • Time: May 22, 2024, 11:20 p.m.
    Status: Investigating
    Update: Issue: We are currently investigating an issue that is impacting the following services: Epic Refunds (Hyperspace). Impact: Epic End Users may be unable to issue refunds and will see the following error message appear: Invalid Reference Transaction ID (e_referencetransactionid) Actions Taken to Restore Service: Salucro/MedEPay Engineers are actively troubleshooting the issue and working to restore complete functionality to the impacted services as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience while we work to resolve the issue. Sincerely, Salucro Support Team Email: [email protected] Phone: (866) 430-7333 option 2

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Frequently Asked Questions - Salucro Healthcare Solutions

Is there a Salucro Healthcare Solutions outage?
The current status of Salucro Healthcare Solutions is: Systems Active
Where can I find the official status page of Salucro Healthcare Solutions?
The official status page for Salucro Healthcare Solutions is here
How can I get notified if Salucro Healthcare Solutions is down or experiencing an outage?
To get notified of any status changes to Salucro Healthcare Solutions, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Salucro Healthcare Solutions every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Salucro Healthcare Solutions do?
Salucro provides healthcare providers, patients, and third-party collection agencies with cohesive payment experiences through online bill pay solutions and payment integrations.

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