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Is there an Salucro Healthcare Solutions outage?

Salucro Healthcare Solutions status: Systems Active

Last checked: 6 minutes ago

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Salucro Healthcare Solutions outages and incidents

Outage and incident data over the last 30 days for Salucro Healthcare Solutions.

There have been 1 outages or incidents for Salucro Healthcare Solutions in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Salucro Healthcare Solutions

Outlogger tracks the status of these components for Xero:

ACH (eCheck) Payments Active
Cash Drawer Payments Active
Check Scanning Payments Active
Daily Reports & Files (FTP, Email, 835) Active
MedEpay Payments API Active
MyChart Payments Active
PatientPortal.me Active
Payment Processors Active
Provider Portal Active
Provider Portal (SSO) Active
Statements Active
Text Notifications Active
Patient Portal Active
Provider Portal Active
Salucro.com Active
Support Team (Chat, Email, Phone) Active
CardConnect Active
Cash Drawer Payments Active
Check21/Check Scanning Payments Active
Daily Reports & Files (FTP/Email) Active
FreedomPay Active
IVR Payments Active
MyChart Payments Active
PatientPortal.me Active
Payment Processors Other Active
PayPal Payments Active
Provider Portal Active
Provider Portal SSO Active
Salucro ACH (eCheck) Payments Active
Salucro Credit/Debit Payments Active
Settlements Active
Statements Active
Text Notifications Active
ACH (eCheck) Payments Active
CardConnect Gateway Active
Cash Drawer Payments Active
Check 21/Check Scanning Payments Active
Credit/Debit Payments Active
Dailly Reports & Files (FTP/Email) Active
FreedomPay Gateway Active
IVR Payments Active
MyChart Payments Active
PatientPortal.me Active
Payment Processors Other Active
PayPal Payments Active
Provider Portal Active
Provider Portal SSO Active
Settlements Active
Statements Active
Text Notifications Active
CardConnect Active
Cash Drawer Payments Active
Check21/Check Scanning Payments Active
Daily Reports & Files (FTP/Email) Active
IVR Payments Active
MyChart Payments Active
PatientPortal.me Active
Payment Processors Other Active
PayPal Payments Active
Provider Portal Active
Provider Portal (SSO) Active
Salucro ACH Active
Salucro Credit/Debit Payments Active
Settlements Active
Cash Drawer Payments Active
Daily Reports & Files (FTP/Email) Active
IVR Payments Active
MyChart Payments Active
PatientPortal.me Active
PayPal Payments Active
Provider Portal Active
Provider Portal SSO Active
Salucro Credit/Debit Payments Active
CardConnect Active
Cash Drawer Payments Active
Check21/Check Scanning Payments Active
Daily Reports & Files (FTP/Email) Active
FreedomPay Active
IVR Payments Active
MyChart Payments Active
PatientPortal.me Active
Payment Processors Other Active
PayPal Payments Active
Provider Portal Active
Provider Portal (SSO) Active
Salucro ACH (eCheck) Payments Active
Salucro Credit/Debit Payments Active
Settlements Active
Statements Active
Text Notifications Active
ACH Payments Active
Cash Drawer Payments Active
Credit/Debit Payments Active
Daily Reports & Files (FTP/Email) Active
FreedomPay Gateway Active
IVR Payments Active
MyChart Payments Active
Patient Portal Active
Payment Processors Other Active
Provider Portal Active
Provider Portal SSO Active
Settlements Active
Text Notifications Active
API Active
Cash Drawer Payments Active
Check Payments Active
Credit/Debit Payments Active
Demand Draft Active
Iframe Active
Offline Wallets (Paytm/PhonePe) Active
Patient App Integration Active
Payment Links (SMS/Emails) Active
Provider Portal Active
Credit/Debit Payments Active
Daily Reports & Files Active
IVR Payments Active
MyChart Payments Active
Provider Portal Active
Provider Portal SSO Active
Component Status
Active
ACH (eCheck) Payments Active
Cash Drawer Payments Active
Check Scanning Payments Active
Daily Reports & Files (FTP, Email, 835) Active
MedEpay Payments API Active
MyChart Payments Active
PatientPortal.me Active
Payment Processors Active
Provider Portal Active
Provider Portal (SSO) Active
Statements Active
Text Notifications Active
Active
Patient Portal Active
Provider Portal Active
Active
Salucro.com Active
Support Team (Chat, Email, Phone) Active
Active
CardConnect Active
Cash Drawer Payments Active
Check21/Check Scanning Payments Active
Daily Reports & Files (FTP/Email) Active
FreedomPay Active
IVR Payments Active
MyChart Payments Active
PatientPortal.me Active
Payment Processors Other Active
PayPal Payments Active
Provider Portal Active
Provider Portal SSO Active
Salucro ACH (eCheck) Payments Active
Salucro Credit/Debit Payments Active
Settlements Active
Statements Active
Text Notifications Active
Active
ACH (eCheck) Payments Active
CardConnect Gateway Active
Cash Drawer Payments Active
Check 21/Check Scanning Payments Active
Credit/Debit Payments Active
Dailly Reports & Files (FTP/Email) Active
FreedomPay Gateway Active
IVR Payments Active
MyChart Payments Active
PatientPortal.me Active
Payment Processors Other Active
PayPal Payments Active
Provider Portal Active
Provider Portal SSO Active
Settlements Active
Statements Active
Text Notifications Active
Active
CardConnect Active
Cash Drawer Payments Active
Check21/Check Scanning Payments Active
Daily Reports & Files (FTP/Email) Active
IVR Payments Active
MyChart Payments Active
PatientPortal.me Active
Payment Processors Other Active
PayPal Payments Active
Provider Portal Active
Provider Portal (SSO) Active
Salucro ACH Active
Salucro Credit/Debit Payments Active
Settlements Active
Active
Cash Drawer Payments Active
Daily Reports & Files (FTP/Email) Active
IVR Payments Active
MyChart Payments Active
PatientPortal.me Active
PayPal Payments Active
Provider Portal Active
Provider Portal SSO Active
Salucro Credit/Debit Payments Active
Active
CardConnect Active
Cash Drawer Payments Active
Check21/Check Scanning Payments Active
Daily Reports & Files (FTP/Email) Active
FreedomPay Active
IVR Payments Active
MyChart Payments Active
PatientPortal.me Active
Payment Processors Other Active
PayPal Payments Active
Provider Portal Active
Provider Portal (SSO) Active
Salucro ACH (eCheck) Payments Active
Salucro Credit/Debit Payments Active
Settlements Active
Statements Active
Text Notifications Active
Active
ACH Payments Active
Cash Drawer Payments Active
Credit/Debit Payments Active
Daily Reports & Files (FTP/Email) Active
FreedomPay Gateway Active
IVR Payments Active
MyChart Payments Active
Patient Portal Active
Payment Processors Other Active
Provider Portal Active
Provider Portal SSO Active
Settlements Active
Text Notifications Active
Active
API Active
Cash Drawer Payments Active
Check Payments Active
Credit/Debit Payments Active
Demand Draft Active
Iframe Active
Offline Wallets (Paytm/PhonePe) Active
Patient App Integration Active
Payment Links (SMS/Emails) Active
Provider Portal Active
Active
Credit/Debit Payments Active
Daily Reports & Files Active
IVR Payments Active
MyChart Payments Active
Provider Portal Active
Provider Portal SSO Active

Latest Salucro Healthcare Solutions outages and incidents.

View the latest incidents for Salucro Healthcare Solutions and check for official updates:

Updates:

  • Time: Nov. 2, 2023, 10:51 p.m.
    Status: Resolved
    Update: Area Affected: MedEpay - Provider Portal, MedEpay - Provider Portal (SSO), MedEpay - MedEpay Payments API Update: After close monitoring, we can confirm that the service has been fully restored and we are closing this issue. We appreciate your patience during this time. Please do not hesitate to contact Salucro Support or your Account Manager if you have any questions or concerns. Sincerely, MedEPay Support [email protected] Support: 877-214-6623
  • Time: Nov. 2, 2023, 7:05 p.m.
    Status: Monitoring
    Update: Area Affected: MedEpay - Provider Portal, MedEpay - Provider Portal (SSO), MedEpay - MedEpay Payments API Update: We have identified and implemented a resolution to the issues impacting the following services: Provider Portal, MedEpay - Provider Portal (SSO), MedEpay - MedEpay Payments API Actions Taken to Monitor Service: Salucro will continue to closely monitor performance to ensure the issue is fully resolved and will send a final notice once confirmed. If you are continuing to experience issues, please notify MedEPay Support as soon as possible. Sincerely, MedEPay Support [email protected] Support: 877-214-6623
  • Time: Nov. 2, 2023, 4:35 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Nov. 2, 2023, 4:21 p.m.
    Status: Investigating
    Update: Issue: We are currently investigating an issue that is impacting the following services: Provider Portal, Provider Portal (SSO), and MedEpay Payments API. At this time, we do not have any further details but will continue to update you on the progress of the resolution. Actions Taken to Restore Service: Salucro Engineers are actively troubleshooting the issue and working to restore functionality to the impacted services as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience while we work to resolve the issue. Sincerely,   MedEPay Support [email protected] Support: 877-214-6623

Updates:

  • Time: Oct. 18, 2023, 3:32 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 17, 2023, 7:42 p.m.
    Status: Monitoring
    Update: Area Affected: Select Daily Reports & Files (FTP/Email)  Update: We have identified and implemented a resolution to the issues impacting the following services: Select Daily Reports & Files (FTP/Email) Actions Taken to Monitor Service: The Majority of the impacted reports have been regenerated and uploaded to the respected FTP. Salucro will continue to closely monitor performance to ensure the issue is fully resolved and will send a final notice once confirmed. If you are continuing to experience issues, please notify Salucro Support as soon as possible. Sincerely,   Salucro Support Team  Email: [email protected]    Phone: (866) 430-7333 option 2
  • Time: Oct. 17, 2023, 6:35 p.m.
    Status: Investigating
    Update: Area Affected: Select Daily Reports & Files (FTP/Email) Issue: We are continuing to investigate an issue that is impacting the following services: Select Daily Reports & Files (FTP/Email) uploaded with 0 data. Actions Taken to Restore Service: Salucro Engineers are actively troubleshooting the issue and are in the process or regenerating and reuploading the files that were impacted. We apologize for any inconvenience this may cause and appreciate your continued patience while we work to resolve the issue. Sincerely, Salucro Support Team Email: [email protected] Phone: (866) 430-7333 option 2
  • Time: Oct. 17, 2023, 6:23 p.m.
    Status: Investigating
    Update: Area Affected: Select Daily Reports & Files (FTP/Email) Issue: We are continuing to investigate an issue that is impacting the following services: Select Daily Reports & Files (FTP/Email) uploaded with 0 data. At this time, we do not have any further details but will continue to update you on the progress of the resolution. Actions Taken to Restore Service: Salucro Engineers are actively troubleshooting the issue and working to restore functionality to the impacted services as quickly as possible. We apologize for any inconvenience this may cause and appreciate your continued patience while we work to resolve the issue. Sincerely,   Salucro Support Team  Email: [email protected]    Phone: (866) 430-7333 option 2
  • Time: Oct. 17, 2023, 4:17 p.m.
    Status: Investigating
    Update: Area Affected: Select Daily Reports & Files (FTP/Email) Issue: We are continuing to investigate an issue that is impacting the following services: Select Daily Reports & Files (FTP/Email) uploaded with 0 data. Actions Taken to Restore Service: Salucro Engineers are actively troubleshooting the issue and are in the process or regenerating and reupload the files that were impacted. We apologize for any inconvenience this may cause and appreciate your continued patience while we work to resolve the issue. Sincerely, Salucro Support Team Email: [email protected] Phone: (866) 430-7333 option 2
  • Time: Oct. 17, 2023, 3:11 p.m.
    Status: Investigating
    Update: Area Affected: Select Daily Reports & Files (FTP/Email) Issue: We are continuing to investigate an issue that is impacting the following services: Select Daily Reports & Files (FTP/Email) uploaded with 0 data. Actions Taken to Restore Service: Salucro Engineers are actively troubleshooting the issue and working to regenerate and reupload the files that were impacted. We apologize for any inconvenience this may cause and appreciate your continued patience while we work to resolve the issue. Sincerely,   Salucro Support Team  Email: [email protected]    Phone: (866) 430-7333 option 2
  • Time: Oct. 17, 2023, 1:46 p.m.
    Status: Investigating
    Update: Issue: We are currently investigating an issue that is impacting the following services: Select Daily Reports & Files (FTP/Email) uploaded with 0 data. Actions Taken to Restore Service: Salucro Engineers are actively troubleshooting the issue and working to regenerate and reupload the files that were impacted. We apologize for any inconvenience this may cause and appreciate your patience while we work to resolve the issue. Sincerely,   Salucro Support Team  Email: [email protected]    Phone: (866) 430-7333 option 2

Updates:

  • Time: Oct. 11, 2023, 3:24 p.m.
    Status: Resolved
    Update: Update: The issue causing select devices to not show available for payment in the Provider Portal has been resolved. We appreciate your patience during this time. Please do not hesitate to contact Salucro Support or your Account Manager if you have any questions or concerns. Sincerely,   Salucro Support Team  Email: [email protected]    Phone: (866) 430-7333 option 2
  • Time: Oct. 11, 2023, 2:56 p.m.
    Status: Investigating
    Update: Issue: We are currently investigating an issue that is impacting select devices. Select devices are not showing to be available for payment in the Provider Portal. We will continue to update you on the progress of the resolution. At this time, we do not have any further details but will continue to update you on the progress of the resolution. Actions Taken to Restore Service: Salucro Engineers are actively troubleshooting the issue and working to restore functionality to the impacted services as quickly as possible. We apologize for any inconvenience this may cause and appreciate your continued patience while we work to resolve the issue. Sincerely,   Salucro Support Team  Email: [email protected]    Phone: (866) 430-7333 option 2
  • Time: Oct. 11, 2023, 1:47 p.m.
    Status: Investigating
    Update: Issue: We are currently investigating an issue that is impacting select devices. Select devices are not showing to be available for payment in the Provider Portal. We will continue to update you on the progress of the resolution. Actions Taken to Restore Service: Salucro Engineers are actively troubleshooting the issue and working to restore functionality to the impacted services as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience while we work to resolve the issue. Sincerely, Salucro Support Team Email: [email protected] Phone: (866) 430-7333 option 2

Updates:

  • Time: Oct. 4, 2023, 3:02 p.m.
    Status: Resolved
    Update: Area Affected: Daily Reports & Files (FTP/Email) Update: After close monitoring, we can confirm that the service has been fully restored and we are closing this issue. We appreciate your patience during this time. Please do not hesitate to contact Salucro Support or your Account Manager if you have any questions or concerns. Sincerely,   Salucro Support Team  Email: [email protected]    Phone: (866) 430-7333 option 2
  • Time: Oct. 3, 2023, 9 p.m.
    Status: Monitoring
    Update: Area Affected: Daily Reports & Files (FTP/Email) Update: At this time, all reports with a delivery date of 10/03/2023 have been regenerated and uploaded to FTP sites. These files are now available to be picked up in their respected FTP folders. We will be closely monitoring the delivery of the 10/04/2023 files as we work to confirm the issue is fully resolved. We apologize for any inconvenience this may cause and appreciate your continued patience while we work to resolve the issue. Sincerely, Salucro Support Team Email: [email protected] Phone: (866) 430-7333 option 2
  • Time: Oct. 3, 2023, 7:17 p.m.
    Status: Monitoring
    Update: Area Affected: Daily Reports & Files (FTP/Email) Update: At this time, all reports with a delivery date of 10/03/2023 have been regenerated and uploaded to FTP sites. These files are now available to be picked up in their respected FTP folders. We apologize for any inconvenience this may cause and appreciate your continued patience while we work to resolve the issue. Sincerely, Salucro Support Team Email: [email protected] Phone: (866) 430-7333 option 2
  • Time: Oct. 3, 2023, 5:44 p.m.
    Status: Investigating
    Update: Area Affected: Daily Reports & Files (FTP/Email)  Issue: We are continuing to investigate an issue that is impacting the following services: Daily Reports & Files (FTP/Email). At this time, we do not have any further details but will continue to update you on the progress of the resolution. Actions Taken to Restore Service: Salucro Engineers are actively troubleshooting the issue and working to restore functionality to the impacted services as quickly as possible. Additionally, reports are being manually regenerated and sent. We apologize for any inconvenience this may cause and appreciate your continued patience while we work to resolve the issue. Sincerely,   Salucro Support Team  Email: [email protected]    Phone: (866) 430-7333 option 2
  • Time: Oct. 3, 2023, 4:24 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Oct. 3, 2023, 3:30 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Oct. 3, 2023, 2:19 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Oct. 3, 2023, 1:28 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Oct. 3, 2023, 1:21 p.m.
    Status: Investigating
    Update: Area Affected: Daily Reports & Files (FTP/Email) Issue: We are continuing to investigate an issue that is impacting the following services: Daily Reports & Files (FTP/Email). At this time, we do not have any further details but will continue to update you on the progress of the resolution. Actions Taken to Restore Service: Salucro Engineers are actively troubleshooting the issue and working to restore the impacted services as quickly as possible. We apologize for any inconvenience this may cause and appreciate your continued patience while we work to resolve the issue. Sincerely,   Salucro Support Team  Email: [email protected]    Phone: (866) 430-7333 option 2

Updates:

  • Time: July 29, 2023, 3:17 a.m.
    Status: Resolved
    Update: Area Affected: Daily Reports & Files (FTP/Email) Update: After close monitoring, we can confirm that the service has been fully restored and we are closing this issue. We appreciate your patience during this time. Please do not hesitate to contact Salucro Support or your Account Manager if you have any questions or concerns. Sincerely,   Salucro Support Team  Email: [email protected]    Phone: (866) 430-7333 option 2
  • Time: July 28, 2023, 9:17 p.m.
    Status: Monitoring
    Update: Area Affected: Daily Reports & Files (FTP/Email) Update: We have implemented a resolution to the issues impacting the following services: Daily Reports & Files (FTP/Email) Actions Taken to Monitor Service: Salucro will continue to closely monitor performance to ensure the issue is fully resolved and will send a final notice once confirmed. If you are continuing to experience issues, please notify Salucro Support as soon as possible. Sincerely,   Salucro Support Team  Email: [email protected]    Phone: (866) 430-7333 option 2
  • Time: July 28, 2023, 6:50 p.m.
    Status: Identified
    Update: Area Affected: Daily Reports & Files (FTP/Email)  Update: We have identified a resolution for the issues impacting the following services: Daily Reports & Files (FTP/Email). Actions Taken to Restore Service: Salucro Engineers are actively working to implement the resolution to restore functionality to the impacted services. Reports are actively being generated and will send another update to advise once completed. Sincerely,   Salucro Support Team  Email: [email protected]    Phone: (866) 430-7333 option 2
  • Time: July 28, 2023, 6:37 p.m.
    Status: Investigating
    Update: Issue: We are currently investigating an issue that is impacting the following services: Daily Reports & Files (FTP/Email). At this time, we do not have any further details but will continue to update you on the progress of the resolution. Actions Taken to Restore Service: Salucro Engineers are actively troubleshooting the issue and working to restore functionality to the impacted services as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience while we work to resolve the issue. Sincerely,   Salucro Support Team  Email: [email protected]    Phone: (866) 430-7333 option 2

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Frequently Asked Questions - Salucro Healthcare Solutions

Is there a Salucro Healthcare Solutions outage?
The current status of Salucro Healthcare Solutions is: Systems Active
Where can I find the official status page of Salucro Healthcare Solutions?
The official status page for Salucro Healthcare Solutions is here
How can I get notified if Salucro Healthcare Solutions is down or experiencing an outage?
To get notified of any status changes to Salucro Healthcare Solutions, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Salucro Healthcare Solutions every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Salucro Healthcare Solutions do?
Salucro provides healthcare providers, patients, and third-party collection agencies with cohesive payment experiences through online bill pay solutions and payment integrations.

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