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Is there an Salucro Healthcare Solutions outage?

Salucro Healthcare Solutions status: Systems Active

Last checked: 7 minutes ago

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Salucro Healthcare Solutions outages and incidents

Outage and incident data over the last 30 days for Salucro Healthcare Solutions.

There have been 1 outages or incidents for Salucro Healthcare Solutions in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Salucro Healthcare Solutions

Outlogger tracks the status of these components for Xero:

ACH (eCheck) Payments Active
Cash Drawer Payments Active
Check Scanning Payments Active
Daily Reports & Files (FTP, Email, 835) Active
MedEpay Payments API Active
MyChart Payments Active
PatientPortal.me Active
Payment Processors Active
Provider Portal Active
Provider Portal (SSO) Active
Statements Active
Text Notifications Active
Patient Portal Active
Provider Portal Active
Salucro.com Active
Support Team (Chat, Email, Phone) Active
CardConnect Active
Cash Drawer Payments Active
Check21/Check Scanning Payments Active
Daily Reports & Files (FTP/Email) Active
FreedomPay Active
IVR Payments Active
MyChart Payments Active
PatientPortal.me Active
Payment Processors Other Active
PayPal Payments Active
Provider Portal Active
Provider Portal SSO Active
Salucro ACH (eCheck) Payments Active
Salucro Credit/Debit Payments Active
Settlements Active
Statements Active
Text Notifications Active
ACH (eCheck) Payments Active
CardConnect Gateway Active
Cash Drawer Payments Active
Check 21/Check Scanning Payments Active
Credit/Debit Payments Active
Dailly Reports & Files (FTP/Email) Active
FreedomPay Gateway Active
IVR Payments Active
MyChart Payments Active
PatientPortal.me Active
Payment Processors Other Active
PayPal Payments Active
Provider Portal Active
Provider Portal SSO Active
Settlements Active
Statements Active
Text Notifications Active
CardConnect Active
Cash Drawer Payments Active
Check21/Check Scanning Payments Active
Daily Reports & Files (FTP/Email) Active
IVR Payments Active
MyChart Payments Active
PatientPortal.me Active
Payment Processors Other Active
PayPal Payments Active
Provider Portal Active
Provider Portal (SSO) Active
Salucro ACH Active
Salucro Credit/Debit Payments Active
Settlements Active
Cash Drawer Payments Active
Daily Reports & Files (FTP/Email) Active
IVR Payments Active
MyChart Payments Active
PatientPortal.me Active
PayPal Payments Active
Provider Portal Active
Provider Portal SSO Active
Salucro Credit/Debit Payments Active
CardConnect Active
Cash Drawer Payments Active
Check21/Check Scanning Payments Active
Daily Reports & Files (FTP/Email) Active
FreedomPay Active
IVR Payments Active
MyChart Payments Active
PatientPortal.me Active
Payment Processors Other Active
PayPal Payments Active
Provider Portal Active
Provider Portal (SSO) Active
Salucro ACH (eCheck) Payments Active
Salucro Credit/Debit Payments Active
Settlements Active
Statements Active
Text Notifications Active
ACH Payments Active
Cash Drawer Payments Active
Credit/Debit Payments Active
Daily Reports & Files (FTP/Email) Active
FreedomPay Gateway Active
IVR Payments Active
MyChart Payments Active
Patient Portal Active
Payment Processors Other Active
Provider Portal Active
Provider Portal SSO Active
Settlements Active
Text Notifications Active
API Active
Cash Drawer Payments Active
Check Payments Active
Credit/Debit Payments Active
Demand Draft Active
Iframe Active
Offline Wallets (Paytm/PhonePe) Active
Patient App Integration Active
Payment Links (SMS/Emails) Active
Provider Portal Active
Credit/Debit Payments Active
Daily Reports & Files Active
IVR Payments Active
MyChart Payments Active
Provider Portal Active
Provider Portal SSO Active
Component Status
Active
ACH (eCheck) Payments Active
Cash Drawer Payments Active
Check Scanning Payments Active
Daily Reports & Files (FTP, Email, 835) Active
MedEpay Payments API Active
MyChart Payments Active
PatientPortal.me Active
Payment Processors Active
Provider Portal Active
Provider Portal (SSO) Active
Statements Active
Text Notifications Active
Active
Patient Portal Active
Provider Portal Active
Active
Salucro.com Active
Support Team (Chat, Email, Phone) Active
Active
CardConnect Active
Cash Drawer Payments Active
Check21/Check Scanning Payments Active
Daily Reports & Files (FTP/Email) Active
FreedomPay Active
IVR Payments Active
MyChart Payments Active
PatientPortal.me Active
Payment Processors Other Active
PayPal Payments Active
Provider Portal Active
Provider Portal SSO Active
Salucro ACH (eCheck) Payments Active
Salucro Credit/Debit Payments Active
Settlements Active
Statements Active
Text Notifications Active
Active
ACH (eCheck) Payments Active
CardConnect Gateway Active
Cash Drawer Payments Active
Check 21/Check Scanning Payments Active
Credit/Debit Payments Active
Dailly Reports & Files (FTP/Email) Active
FreedomPay Gateway Active
IVR Payments Active
MyChart Payments Active
PatientPortal.me Active
Payment Processors Other Active
PayPal Payments Active
Provider Portal Active
Provider Portal SSO Active
Settlements Active
Statements Active
Text Notifications Active
Active
CardConnect Active
Cash Drawer Payments Active
Check21/Check Scanning Payments Active
Daily Reports & Files (FTP/Email) Active
IVR Payments Active
MyChart Payments Active
PatientPortal.me Active
Payment Processors Other Active
PayPal Payments Active
Provider Portal Active
Provider Portal (SSO) Active
Salucro ACH Active
Salucro Credit/Debit Payments Active
Settlements Active
Active
Cash Drawer Payments Active
Daily Reports & Files (FTP/Email) Active
IVR Payments Active
MyChart Payments Active
PatientPortal.me Active
PayPal Payments Active
Provider Portal Active
Provider Portal SSO Active
Salucro Credit/Debit Payments Active
Active
CardConnect Active
Cash Drawer Payments Active
Check21/Check Scanning Payments Active
Daily Reports & Files (FTP/Email) Active
FreedomPay Active
IVR Payments Active
MyChart Payments Active
PatientPortal.me Active
Payment Processors Other Active
PayPal Payments Active
Provider Portal Active
Provider Portal (SSO) Active
Salucro ACH (eCheck) Payments Active
Salucro Credit/Debit Payments Active
Settlements Active
Statements Active
Text Notifications Active
Active
ACH Payments Active
Cash Drawer Payments Active
Credit/Debit Payments Active
Daily Reports & Files (FTP/Email) Active
FreedomPay Gateway Active
IVR Payments Active
MyChart Payments Active
Patient Portal Active
Payment Processors Other Active
Provider Portal Active
Provider Portal SSO Active
Settlements Active
Text Notifications Active
Active
API Active
Cash Drawer Payments Active
Check Payments Active
Credit/Debit Payments Active
Demand Draft Active
Iframe Active
Offline Wallets (Paytm/PhonePe) Active
Patient App Integration Active
Payment Links (SMS/Emails) Active
Provider Portal Active
Active
Credit/Debit Payments Active
Daily Reports & Files Active
IVR Payments Active
MyChart Payments Active
Provider Portal Active
Provider Portal SSO Active

Latest Salucro Healthcare Solutions outages and incidents.

View the latest incidents for Salucro Healthcare Solutions and check for official updates:

Updates:

  • Time: July 19, 2023, 5:46 p.m.
    Status: Resolved
    Update: Area Affected: Provider Portal Payments Update: After close monitoring, we can confirm that the service has been fully restored and we are closing this issue. We appreciate your patience during this time. Please do not hesitate to contact Salucro Support or your Account Manager if you have any questions or concerns. Sincerely, Salucro Support Team Email: [email protected] Phone: (866) 430-7333 option 2
  • Time: July 19, 2023, 4:36 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: July 19, 2023, 3:39 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: July 19, 2023, 2:27 p.m.
    Status: Investigating
    Update: Area Affected: iFrame SSO users Issue: We are currently investigating an issue that is impacting the following services: IFrame SSO users unable to process payments using Ingenico/EMV devices. Actions Taken to Restore Service: Salucro technicians are actively researching the issue to restore functionality to isolate and resolve the problem If you have questions, please contact Salucro Support for assistance. Sincerely, Salucro Support Team Email: [email protected] Phone: (866) 430-7333 option 2

Updates:

  • Time: July 18, 2023, 11:17 p.m.
    Status: Resolved
    Update: Area Affected: Provider Portal Payments Update: After close monitoring, we can confirm that the service has been fully restored and we are closing this issue. We appreciate your patience during this time. Please do not hesitate to contact Salucro Support or your Account Manager if you have any questions or concerns. Sincerely, Salucro Support Team Email: [email protected] Phone: (866) 430-7333 option 2
  • Time: July 18, 2023, 5:08 a.m.
    Status: Monitoring
    Update: Area Affected: Provider Portal Payments  Update: We have identified and implemented a resolution to the issues impacting the following services: Salucro Credit/Debit Payments, Salucro ACH (eCheck) Payments, Check21/Check Scanning Payments, Cash Drawer Payments, Provider Portal SSO Actions Taken to Monitor Service: Salucro will continue to closely monitor performance to ensure the issue is fully resolved and will send a final notice once confirmed. If you are continuing to experience issues, please notify Salucro Support as soon as possible. Sincerely,   Salucro Support Team  Email: [email protected]    Phone: (866) 430-7333 option 2
  • Time: July 18, 2023, 4:07 a.m.
    Status: Investigating
    Update: Area Affected: Provider Portal Payments  Issue: We are currently investigating an issue that is impacting the following services: Salucro Credit/Debit Payments, Salucro ACH (eCheck) Payments, Check21/Check Scanning Payments, Cash Drawer Payments, Provider Portal SSO. At this time, we do not have any further details but will continue to update you on the progress of the resolution. Actions Taken to Restore Service: Salucro Engineers are actively troubleshooting the issue and working to restore functionality to the impacted services as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience while we work to resolve the issue. Sincerely,   Salucro Support Team  Email: [email protected]    Phone: (866) 430-7333 option 2

Updates:

  • Time: May 25, 2023, 1:31 p.m.
    Status: Resolved
    Update: Area Affected: Provider Provider Portal Connectivity Issue Issue: After continued monitoring, we can confirm that the performance and payment issues with the Provider Portal have been resolved. If you have questions, please contact Salucro Support for assistance. Sincerely,  Salucro Support Team Email: [email protected]   Phone: (866) 430-7333 option 2
  • Time: May 25, 2023, 3:28 a.m.
    Status: Monitoring
    Update: Area Affected: Provider Portal Connectivity Issue Issue: We have resolved the performance and processing issues with the Provider Portal. We will continue to monitor the Provider Portal until 8am CDT to ensure everything continues to function properly. If you have questions, please contact Salucro Support for assistance. Sincerely,  Salucro Support Team Email: [email protected]   Phone: (866) 430-7333 option 2
  • Time: May 25, 2023, 1:45 a.m.
    Status: Identified
    Update: Area Affected: Provider Portal Payments Issue: We have identified the issue causing a performance issues with the Provider Portal. We will provide another update shortly. Impact: End users may have issues when attempting to access the Provider Portal or selecting a payment type. Actions Taken to Restore Service: Salucro technicians are actively researching the issue to restore functionality. If you have questions, please contact Salucro Support for assistance. Sincerely,  Salucro Support Team Email: [email protected]   Phone: (866) 430-7333 option 2
  • Time: May 25, 2023, 1:11 a.m.
    Status: Investigating
    Update: Area Affected: Provider Portal Payments Issue: We are currently investigating performance issues with the Provider Portal. We will provide another update shortly. Impact: End users may have issues when attempting to access the Provider Portal or selecting a payment type. Actions Taken to Restore Service: Salucro technicians are actively researching the issue to restore functionality. If you have questions, please contact Salucro Support for assistance. Sincerely,  Salucro Support Team Email: [email protected]   Phone: (866) 430-7333 option 2

Updates:

  • Time: April 24, 2023, 11:59 p.m.
    Status: Resolved
    Update: Area Affected: Transaction Processing Issue: We have resolved the issue with processing transactions. If you have questions, please contact Salucro Support for assistance. Sincerely, Salucro Support Team Email: [email protected] Phone: (866) 430-7333 option 2
  • Time: April 24, 2023, 3:40 p.m.
    Status: Monitoring
    Update: Area Affected: Transaction Processing Issue: We have resolved the issue with processing transactions. We will continue to monitor until 4/24/23 at 4pm CT to ensure transactions continue to process properly. Impact: When attempting to process transactions the end user was receiving a error messages. If you have questions, please contact Salucro Support for assistance. Sincerely, Salucro Support Team Email: [email protected] Phone: (866) 430-7333 option 2
  • Time: April 24, 2023, 2:38 p.m.
    Status: Monitoring
    Update: Area Affected: Transaction Processing Issue: We have resolved the issue with processing transactions. We will continue to monitor until 4/24/23 at 4pm CT to ensure transactions continue to process properly. Impact: When attempting to process transactions the end user was receiving a error messages. If you have questions, please contact Salucro Support for assistance. Sincerely, Salucro Support Team Email: [email protected] Phone: (866) 430-7333 option 2
  • Time: April 24, 2023, 2:29 p.m.
    Status: Identified
    Update: Issue: We have identified an issue with processing transactions. Impact:  When attempting to process transactions the end user is receiving an error messages. Actions Taken to Restore Service: Salucro technicians are actively researching the issue. We will continue to provide regular updates. If you have questions, please contact Salucro Support for assistance. Sincerely,  Salucro Support Team Email: [email protected]   Phone: (866) 430-7333 option 2

Updates:

  • Time: April 24, 2023, 6:16 p.m.
    Status: Resolved
    Update: Area Affected: Daily Reports & Payment Posting Files Email and SFTP delivery Issue: We have resolved the issue with the delivery of automated reports and all reports have been to delivered. We will continue to monitor through the 4/25 report delivery processing period. If you have questions, please contact Salucro Support for assistance. Sincerely,  Salucro Support Team Email: [email protected]   Phone: (866) 430-7333 option 2
  • Time: April 24, 2023, 4:49 p.m.
    Status: Identified
    Update: Area Affected: Daily Reports & Payment Posting Files Email and SFTP delivery Issue: We have identified the issue with the delivery of automated reports. We will provide another update once all reports have been delivered. Impact: Daily scheduled reports have not been delivered via SFTP or Email Actions Taken to Restore Service: Salucro technicians are actively researching the issue to restore the missing repots. If you have questions, please contact Salucro Support for assistance. Sincerely, Salucro Support Team Email: [email protected] Phone: (866) 430-7333 option 2
  • Time: April 24, 2023, 3:41 p.m.
    Status: Identified
    Update: Area Affected: Daily Reports & Payment Posting Files Email and SFTP delivery Issue: We have identified the issue with the delivery of automated reports. We will provide another update once the reports have started to deliver. Impact: Daily scheduled reports have not been delivered via SFTP or Email Actions Taken to Restore Service: Salucro technicians are actively researching the issue to restore the missing repots. If you have questions, please contact Salucro Support for assistance. Sincerely,  Salucro Support Team Email: [email protected]   Phone: (866) 430-7333 option 2
  • Time: April 24, 2023, 2:07 p.m.
    Status: Investigating
    Update: Area Affected: Daily Reports & Payment Posting Files Email and SFTP delivery Issue: We are investigating a delay in the delivery of automated reports. We will provide another update shortly. Impact: Daily scheduled reports have not been delivered via SFTP or Email Actions Taken to Restore Service: Salucro technicians are actively researching the issue to produce the delayed repots. If you have questions, please contact Salucro Support for assistance. Sincerely,  Salucro Support Team Email: [email protected]   Phone: (866) 430-7333 option 2

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Frequently Asked Questions - Salucro Healthcare Solutions

Is there a Salucro Healthcare Solutions outage?
The current status of Salucro Healthcare Solutions is: Systems Active
Where can I find the official status page of Salucro Healthcare Solutions?
The official status page for Salucro Healthcare Solutions is here
How can I get notified if Salucro Healthcare Solutions is down or experiencing an outage?
To get notified of any status changes to Salucro Healthcare Solutions, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Salucro Healthcare Solutions every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Salucro Healthcare Solutions do?
Salucro provides healthcare providers, patients, and third-party collection agencies with cohesive payment experiences through online bill pay solutions and payment integrations.

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