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Is there an Sauce Labs outage?

Sauce Labs status: Systems Active

Last checked: a minute ago

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Sauce Labs outages and incidents

Outage and incident data over the last 30 days for Sauce Labs.

There have been 2 outages or incidents for Sauce Labs in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Sauce Labs

Outlogger tracks the status of these components for Xero:

EU-Central Active
US-West Active
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US-East Active
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TestFairy Platform Active
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saucelabs.com Active
Sauce Labs Documentation Active
support.saucelabs.com Active
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Legacy Visual Testing (Screener) UI Active
Visual Testing Hub Active
Visual Testing Infrastructure Active
Visual Testing REST API Active
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TestFairy Platform Active
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EU-Central Active
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saucelabs.com Active
Sauce Labs Documentation Active
support.saucelabs.com Active
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EU-Central Active
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Legacy Visual Testing (Screener) UI Active
Visual Testing Hub Active
Visual Testing Infrastructure Active
Visual Testing REST API Active

Latest Sauce Labs outages and incidents.

View the latest incidents for Sauce Labs and check for official updates:

Updates:

  • Time: Oct. 1, 2024, 8:48 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 1, 2024, 6:20 p.m.
    Status: Monitoring
    Update: Access to support portal has been restored. We continue to monitor.
  • Time: Oct. 1, 2024, 5:06 p.m.
    Status: Identified
    Update: We are continuing monitor the status and update once the third party issue is resolved
  • Time: Oct. 1, 2024, 4:56 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Oct. 1, 2024, 4:32 p.m.
    Status: Identified
    Update: A third party provider is currently experiencing an outage which is impacting support.saucelabs.com. If this is an emergency and you wish to reach Sauce Labs Support team, please email us at support.outage@saucelabs.com.

Updates:

  • Time: Sept. 30, 2024, 4:42 p.m.
    Status: Resolved
    Update: Between 15:53 - 16:11 UTC, Sauce Labs dashboard was unavailable in our EU Data Center. The access has been restored and all services are operational.

Updates:

  • Time: Sept. 26, 2024, 9:39 p.m.
    Status: Postmortem
    Update: **Dates:** Saturday September 15th, 2024 17:02 -  20:15 UTC  **What happened:** Our Real Device \(RDC\) availability dropped below 80% across our US West and US East regions. **Why it happened:** The issue was caused by a failure in our certificate renewal process set to occur automatically, but failed to run as expected.  **How we fixed it:** We fixed the problem by restarting the impacted service, which automatically renewed the necessary certificates. This brought our device availability back to normal. **What we are doing to prevent it from happening again:** We have initiated an investigation to review and fix the renewal process script to ensure it functions correctly in the future.
  • Time: Sept. 15, 2024, 9:33 p.m.
    Status: Resolved
    Update: Between 17:02 and 20:15 UTC, automated tests executed on our real devices in the US West Data Center experienced an increased error rate due to reduced availability of the devices. The issue has been identified. All services are back to normal.

Updates:

  • Time: Sept. 23, 2024, 10:12 a.m.
    Status: Postmortem
    Update: ### **Dates:** Friday September 6 2024, 20:30 UTC - Monday September 9 2024, 11:57 UTC ### **What happened:** RDC devices in the US-West had intermittent connectivity issues. ### **Why it happened:** An unexpected, intermittent DNS resolution failure began occurring after a new DNS  server was added. ### **How we fixed it:** The  faulty DNS server was removed. ### **What we are doing to prevent it from happening again:** Additional monitoring for this particular network failure was added.
  • Time: Sept. 9, 2024, 1:29 p.m.
    Status: Resolved
    Update: After taking remedial action all services are operating as normal. This incident is resolved.
  • Time: Sept. 9, 2024, 12:42 p.m.
    Status: Investigating
    Update: We are currently seeing intermittent network connectivity issues in Live and Automated Real Device tests in the US-West-1 Data Center. We are still investigating.
  • Time: Sept. 9, 2024, 10:58 a.m.
    Status: Investigating
    Update: We are currently seeing intermittent network connectivity issues in iOS Live and Automated Real Device tests in the US-West-1 Data Center. We are investigating.

Updates:

  • Time: Aug. 28, 2024, 8:02 a.m.
    Status: Postmortem
    Update: ### Dates: Thursday Aug 15th 2023, 17:24 - 19:05 UTC ### **What happened:** The SauceLabs Single Sign-on service suffered a failure causing customers using SSO to be unable to login to the UI. This incident did not impact automated testing. ### **Why it happened:** An invalid SauceLabs iDP was deployed. ### **How we fixed it:** We rolled back the configuration for the SauceLabs iDP, restoring service.. ### **What we are doing to prevent it from happening again:** We’ve deployed stricter validation in our Single Sign-on service
  • Time: Aug. 15, 2024, 9:26 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 15, 2024, 7:48 p.m.
    Status: Investigating
    Update: We have received multiple reports of users experiencing issues accessing our dashboard via SSO. We are investigating.

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Frequently Asked Questions - Sauce Labs

Is there a Sauce Labs outage?
The current status of Sauce Labs is: Systems Active
Where can I find the official status page of Sauce Labs?
The official status page for Sauce Labs is here
How can I get notified if Sauce Labs is down or experiencing an outage?
To get notified of any status changes to Sauce Labs, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Sauce Labs every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Sauce Labs do?
Access a vast testing cloud for web and mobile apps with real devices, emulators, and simulators.

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