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Is there an Sauce Labs outage?

Sauce Labs status: Systems Active

Last checked: 3 minutes ago

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Sauce Labs outages and incidents

Outage and incident data over the last 30 days for Sauce Labs.

There have been 2 outages or incidents for Sauce Labs in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Sauce Labs

Outlogger tracks the status of these components for Xero:

EU-Central Active
US-West Active
EU-Central Active
US-West Active
EU-Central Active
US-East Active
US-West Active
EU-Central Active
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TestFairy Platform Active
TestFairy UI Active
EU-Central Active
US-East Active
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saucelabs.com Active
Sauce Labs Documentation Active
support.saucelabs.com Active
EU-Central Active
US-East Active
US-West Active
EU-Central Active
US-West Active
EU-Central Active
US-West Active
EU-Central Active
US-West Active
Legacy Visual Testing (Screener) UI Active
Visual Testing Hub Active
Visual Testing Infrastructure Active
Visual Testing REST API Active
Component Status
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EU-Central Active
US-West Active
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TestFairy Platform Active
TestFairy UI Active
Active
EU-Central Active
US-East Active
US-West Active
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saucelabs.com Active
Sauce Labs Documentation Active
support.saucelabs.com Active
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EU-Central Active
US-East Active
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EU-Central Active
US-West Active
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EU-Central Active
US-West Active
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EU-Central Active
US-West Active
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Legacy Visual Testing (Screener) UI Active
Visual Testing Hub Active
Visual Testing Infrastructure Active
Visual Testing REST API Active

Latest Sauce Labs outages and incidents.

View the latest incidents for Sauce Labs and check for official updates:

Updates:

  • Time: Aug. 15, 2024, 8:30 a.m.
    Status: Postmortem
    Update: ### **Dates:** ‌07/08/2024 18:21 UTC to 07/08/2024 19:13 UTC ### **What happened:** Many pages of our website were unreachable or prohibitively slow. Potential customers couldn’t visit our website and existing customers who use our site as a login area may have been hindered. . ### **Why it happened:** Our CMS provider, Contentful, was experiencing an outage which meant that we couldn’t generate pages. ### **How we fixed it:** Contentful resolved the outage. ### **What we are doing to prevent it from happening again:** We are switching our website from on-demand rendering to build-time rendering, this means the pages are built at runtime and served from a CDN, so no need for real-time rendering.
  • Time: July 8, 2024, 7:35 p.m.
    Status: Resolved
    Update: After taking remedial action all services are operating as normal. This incident is resolved.
  • Time: July 8, 2024, 7:06 p.m.
    Status: Investigating
    Update: We are currently seeing saucelabs.com website pages loading slow and throwing errors. We are investigating.

Updates:

  • Time: Sept. 23, 2024, 10:01 a.m.
    Status: Postmortem
    Update: **Dates:** Thursday July 4th, 2024 13:13 - 14:06 UTC  ### **What happened:** An incident occurred due to I/O errors on the database node, causing connectivity issues within our infrastructure. This affected Virtual jobs and Tunnel services in the US-West region, leading to disruptions in Sauce Labs products. **Why it happened:** Our job orchestration service failed to connect to a backend data store. **How we fixed it:** The data store issues were resolved, restoring connectivity. ### **What we are doing to prevent it from happening again:** We’re undertaking several initiatives including process improvements and enhanced monitoring, outlining steps to fix the issue and prevent it from happening again,
  • Time: July 4, 2024, 2:28 p.m.
    Status: Resolved
    Update: After taking remedial action, all services are operating as normal. This incident is resolved.
  • Time: July 4, 2024, 2:05 p.m.
    Status: Investigating
    Update: We are currently seeing elevated error rates in Desktop and Virtual Mobile tests using the US-West-1 datacenter. We are currently investigating.
  • Time: July 4, 2024, 1:49 p.m.
    Status: Investigating
    Update: All jobs in our US-West-1 Data Center are failing to start. We are investigating.

Updates:

  • Time: Aug. 10, 2024, 1:18 p.m.
    Status: Postmortem
    Update: ### **Dates:** Wednesday June 14th 2024, 10:30 - 19:20 UTC ### **What happened:** Customers may have received intermittent 503 errors when running tests. ### **Why it happened:** A required network component on a node crashed during automated restarts and did not automatically recover. ### **How we fixed it:** We recovered the impacted node, which allowed the network component to start correctly. ### **What we are doing to prevent it from happening again:** We have improved the alerting for the network component to ensure automated upgrades and restarts complete correctly.
  • Time: June 14, 2024, 7:27 p.m.
    Status: Resolved
    Update: After taking remedial action, all services are operating as normal. This incident is resolved.
  • Time: June 14, 2024, 6:45 p.m.
    Status: Investigating
    Update: We are currently seeing intermittent issues when running automated tests in our US West Data center. Users would encounter the "503 Service Unavailable" error on their end. We are investigating.

Updates:

  • Time: June 25, 2024, 3:46 a.m.
    Status: Postmortem
    Update: ### **Dates:** Friday June 7 2024, 12:16 - 13:54 UTC ### **What happened:** SC4 tunnels were intermittently not starting in US-WEST. ### **Why it happened:** An unexpected, intermittent DNS resolution failure began occurring after upgrading a hypervisor on which the primary DNS server was running. ### **How we fixed it:** We repaired the primary DNS server and returned it back to service.  ### **What we are doing to prevent it from happening again:** We’re evaluating an alternative DNS deployment.
  • Time: June 7, 2024, 1:56 p.m.
    Status: Resolved
    Update: After taking remedial action, Sauce Connect 4 tunnels are starting successfully in our US-West data center. All services are fully operational.
  • Time: June 7, 2024, 1:52 p.m.
    Status: Monitoring
    Update: We have fixed the root cause, and Sauce Connect 4 tunnels are starting successfully in our US-West data center. We are monitoring.
  • Time: June 7, 2024, 1:40 p.m.
    Status: Identified
    Update: We have identified the root cause and are working on implementing a fix.
  • Time: June 7, 2024, 12:52 p.m.
    Status: Investigating
    Update: Sauce Connect 4 tunnels are intermittently failing to start in our US-West data center. We are investigating.

Updates:

  • Time: June 25, 2024, 3:43 a.m.
    Status: Postmortem
    Update: ### **Dates:** Wednesday May 29 2024, 15:50 - 20:00 UTC ### **What happened:** Tests leveraging Sauce Connect 5 Tunnels created during the time of the incident failed. ### **Why it happened:** A change was released to introduce new functionality that unintentionally prevented newly-created Sauce Connect 5 Tunnels from passing traffic. ### **How we fixed it:** The deployment was reverted and Sauce Connect 5 Tunnels created during the time of the incident were shut down. ### **What we are doing to prevent it from happening again:** We’re investing in additional validation checks for Sauce Connect 5.
  • Time: May 30, 2024, 12:03 a.m.
    Status: Resolved
    Update: Between 1550 and 2330 UTC, some customers running tests with Sauce Connect 5 tunnels that were created between 1550 and 2100 UTC may have experienced test failures in the US-West-1 and EU-Central-1 Data Centers. The error in the tests would be reported as "Infrastructure Error -- The Sauce VMs failed to start the browser or device". The issue is now resolved. All services are fully operational.

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Frequently Asked Questions - Sauce Labs

Is there a Sauce Labs outage?
The current status of Sauce Labs is: Systems Active
Where can I find the official status page of Sauce Labs?
The official status page for Sauce Labs is here
How can I get notified if Sauce Labs is down or experiencing an outage?
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What does Sauce Labs do?
Access a vast testing cloud for web and mobile apps with real devices, emulators, and simulators.

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