Is there an Sauce Labs outage?
Sauce Labs status: Systems Active
Last checked: 2 minutes ago
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Last checked: 2 minutes ago
Get notified about any outages, downtime or incidents for Sauce Labs and 1800+ other cloud vendors. Monitor 10 companies, for free.
Outage and incident data over the last 30 days for Sauce Labs.
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Sign Up NowOutlogger tracks the status of these components for Xero:
| Component | Status |
|---|---|
| API Testing | Active |
| EU-Central | Active |
| US-West | Active |
| Automated Browser Testing | Active |
| EU-Central | Active |
| US-West | Active |
| Automated Real Device Testing | Active |
| EU-Central | Active |
| US-East | Active |
| US-West | Active |
| Automated Virtual Mobile Device Testing | Active |
| EU-Central | Active |
| US-West | Active |
| Billing | Active |
| EU-Central | Active |
| US-West | Active |
| Insights | Active |
| EU-Central | Active |
| US-West | Active |
| IPSec VPN | Active |
| EU-Central | Active |
| US-West | Active |
| Live Browser Testing | Active |
| EU-Central | Active |
| US-West | Active |
| Live Real Device Testing | Active |
| EU-Central | Active |
| US-East | Active |
| US-West | Active |
| Live Virtual Mobile Device Testing | Active |
| EU-Central | Active |
| US-West | Active |
| Mobile App Distribution (TestFairy) | Active |
| TestFairy Platform | Active |
| TestFairy UI | Active |
| Native Framework Mobile App Testing | Active |
| EU-Central | Active |
| US-East | Active |
| US-West | Active |
| Other | Active |
| saucelabs.com | Active |
| Sauce Labs Documentation | Active |
| support.saucelabs.com | Active |
| Sauce Connect | Active |
| EU-Central | Active |
| US-East | Active |
| US-West | Active |
| Sauce Labs Dashboard | Active |
| EU-Central | Active |
| US-West | Active |
| Sauce Labs REST API | Active |
| EU-Central | Active |
| US-West | Active |
| Sauce Orchestrate | Active |
| EU-Central | Active |
| US-West | Active |
| Visual Testing | Active |
| Legacy Visual Testing (Screener) UI | Active |
| Visual Testing Hub | Active |
| Visual Testing Infrastructure | Active |
| Visual Testing REST API | Active |
View the latest incidents for Sauce Labs and check for official updates:
Description: ### **Dates:** Tuesday May 28 2024, 13:42 - 14:41 UTC ### **What happened:** There was low availability of iOS17 devices in all of Sauce Labs DCs. ### **Why it happened:** A false positive check marked some devices as offline. ### **How we fixed it:** The check was fixed. ### **What we are doing to prevent it from happening again:** We’ve implemented additional guard-rails and reduced the time to deploy.
Status: Postmortem
Impact: Major | Started At: May 28, 2024, 1:42 p.m.
Description: ### **Dates:** Thursday May 3 2024, 10:36 - 12:02 UTC ### **What happened:** There was limited access to the Sauce Labs UI for customers in our “US East 4” datacenter. ### **Why it happened:** A renewed SSL certificate was not applied properly. ### **How we fixed it:** The certificate was applied correctly. ### **What we are doing to prevent it from happening again:** We have improved our certificate expiration monitoring for this environment.
Status: Postmortem
Impact: Minor | Started At: May 3, 2024, 11:48 a.m.
Description: ### **Dates:** Thursday May 2 2024, 09:30 - 11:00 UTC ### **What happened:** There was reduced availability of Real devices for customers. ### **Why it happened:** An internal API change resulted in devices being incorrectly marked as unavailable. ### **How we fixed it:** We rolled back the change introduced in a recent deployment. ### **What we are doing to prevent it from happening again:** We are updating the dependency to improve error handling.
Status: Postmortem
Impact: None | Started At: May 2, 2024, 11 a.m.
Description: ### **Dates:** Tuesday April 30 2024, 14:40 - 15:05 UTC ### **What happened:** New tests in the Virtual Device Cloud would not start. ### **Why it happened:** A change for one service caused an unhandled exception in an upstream service. ### **How we fixed it:** We rolled back the change introduced in a recent deployment. ### **What we are doing to prevent it from happening again:** We are reviewing and improving our processes for introducing changes that may affect dependent services.
Status: Postmortem
Impact: None | Started At: April 30, 2024, 3 p.m.
Description: ### **Dates:** Monday April 17th 2024, 15:50 - 16:55 UTC ### **What happened:** Automated and live tests for virtual and real device clouds in the US West region failed. ### **Why it happened:** An invalid configuration was deployed that prevented connections from being accepted. Additionally, following the change being reverted, an internal component was unable to appropriately handle the sudden surge in traffic. ### **How we fixed it:** We rolled back the configuration to the previous version and restarted an internal service. ### **What we are doing to prevent it from happening again:** We are evaluating strategies for more rapidly scaling the affected internal service.
Status: Postmortem
Impact: Major | Started At: April 17, 2024, 4:44 p.m.
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