Company Logo

Is there an Sauce Labs outage?

Sauce Labs status: Systems Active

Last checked: 6 minutes ago

Get notified about any outages, downtime or incidents for Sauce Labs and 1800+ other cloud vendors. Monitor 10 companies, for free.

Subscribe for updates

Sauce Labs outages and incidents

Outage and incident data over the last 30 days for Sauce Labs.

There have been 2 outages or incidents for Sauce Labs in the last 30 days.

Severity Breakdown:

Tired of searching for status updates?

Join OutLogger to be notified when any of your vendors or the components you use experience an outage. It's completely free and takes less than 2 minutes!

Sign Up Now

Components and Services Monitored for Sauce Labs

Outlogger tracks the status of these components for Xero:

EU-Central Active
US-West Active
EU-Central Active
US-West Active
EU-Central Active
US-East Active
US-West Active
EU-Central Active
US-West Active
EU-Central Active
US-West Active
EU-Central Active
US-West Active
EU-Central Active
US-West Active
EU-Central Active
US-West Active
EU-Central Active
US-East Active
US-West Active
EU-Central Active
US-West Active
TestFairy Platform Active
TestFairy UI Active
EU-Central Active
US-East Active
US-West Active
saucelabs.com Active
Sauce Labs Documentation Active
support.saucelabs.com Active
EU-Central Active
US-East Active
US-West Active
EU-Central Active
US-West Active
EU-Central Active
US-West Active
EU-Central Active
US-West Active
Legacy Visual Testing (Screener) UI Active
Visual Testing Hub Active
Visual Testing Infrastructure Active
Visual Testing REST API Active
Component Status
Active
EU-Central Active
US-West Active
Active
EU-Central Active
US-West Active
Active
EU-Central Active
US-East Active
US-West Active
Active
EU-Central Active
US-West Active
Active
EU-Central Active
US-West Active
Active
EU-Central Active
US-West Active
Active
EU-Central Active
US-West Active
Active
EU-Central Active
US-West Active
Active
EU-Central Active
US-East Active
US-West Active
Active
EU-Central Active
US-West Active
Active
TestFairy Platform Active
TestFairy UI Active
Active
EU-Central Active
US-East Active
US-West Active
Active
saucelabs.com Active
Sauce Labs Documentation Active
support.saucelabs.com Active
Active
EU-Central Active
US-East Active
US-West Active
Active
EU-Central Active
US-West Active
Active
EU-Central Active
US-West Active
Active
EU-Central Active
US-West Active
Active
Legacy Visual Testing (Screener) UI Active
Visual Testing Hub Active
Visual Testing Infrastructure Active
Visual Testing REST API Active

Latest Sauce Labs outages and incidents.

View the latest incidents for Sauce Labs and check for official updates:

Updates:

  • Time: April 24, 2024, 2:56 a.m.
    Status: Postmortem
    Update: ### **Dates:** Sunday April 14th 2024, 17:05 - 18:40 UTC ### **What happened:** Customers were unable to access the Web UI or API for Sauce Labs services. ### **Why it happened:** Our internal and external API Gateways were unable to process traffic. ### **How we fixed it:** We restarted the API Gateway service. ### **What we are doing to prevent it from happening again:** We are working to improve our runbooks for similar issues in the future.
  • Time: April 14, 2024, 6:46 p.m.
    Status: Resolved
    Update: After taking remedial action, services in all datacenters are operating as normal. This incident is resolved.
  • Time: April 14, 2024, 5:55 p.m.
    Status: Investigating
    Update: We are seeing issues accessing and running tests on the Sauce Labs platform in all datacenters, this is affecting all services. We are currently investigating.

Updates:

  • Time: April 9, 2024, 3:34 p.m.
    Status: Postmortem
    Update: ### **Dates:** Wednesday March 27th 2024, 10:20 - 11:55 UTC ### **What happened:** Availability of real devices running iOS 14.x - 16.x was decreased, which may have resulted in an inability to obtain a device during periods of increased usage. ### **Why it happened:** A third-party library was updated.  This update introduced a minor bug that exposed another non-recoverable bug, resulting in specific versions of iOS appearing offline in our system. ### **How we fixed it:** We rolled back the library update. ### **What we are doing to prevent it from happening again:** We are fixing the triggered defect in our code as well as improving the detection of offline devices during deployment of the affected software.
  • Time: March 27, 2024, 12:19 p.m.
    Status: Resolved
    Update: After taking remedial action, iOS Real devices are available in all our data centers. This incident is now resolved.
  • Time: March 27, 2024, 11:28 a.m.
    Status: Investigating
    Update: We are experiencing reduced availability of iOS Real devices older than iOS 17 in all our data centers. We are investigating.

Updates:

  • Time: April 9, 2024, 2:22 p.m.
    Status: Postmortem
    Update: ### **Dates:** Monday March 25th 2024, 14:47 - 14:59 UTC ### **What happened:** Automated and live tests for virtual and real device clouds in the US West region failed. ### **Why it happened:** An invalid configuration was deployed that prevented connections from being accepted. ### **How we fixed it:** We rolled back the configuration to the previous version. ### **What we are doing to prevent it from happening again:** The underlying cause for the misconfiguration of the service, a template logic error, was fixed.
  • Time: March 25, 2024, 4:07 p.m.
    Status: Resolved
    Update: Between 14:48 - 14:58 UTC, a configuration change on our side resulted in test failures reaching ondemand.us-west-1.saucelabs.com. We have identified the issue and taken remedial action.

Updates:

  • Time: March 14, 2024, 8:21 a.m.
    Status: Resolved
    Update: Between 4:00-6:30 AM UTC, we were experiencing errors retrieving test artifacts for test results in our US-West-1 datacenter. This has now been resolved and all test results are available, no data loss was incurred.

Updates:

  • Time: March 13, 2024, 4:36 p.m.
    Status: Resolved
    Update: After taking remedial action, Samsung Real devices are available in all our data centers. This incident is now resolved.
  • Time: March 13, 2024, 2:31 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: March 13, 2024, 10:06 a.m.
    Status: Investigating
    Update: We continue to experience reduced availability of Samsung Real devices in our Public pool in the US-West-1 and EU-Central-1 data centers. We continue to investigate.
  • Time: March 12, 2024, 10:40 p.m.
    Status: Investigating
    Update: We continue to experience reduced availability of Samsung Real devices in our Public pool in the US-West-1 and EU-Central-1 data centers. Investigation is underway.
  • Time: March 12, 2024, 4:55 p.m.
    Status: Investigating
    Update: We are experiencing reduced availability of Samsung Real devices in our US-West-1 and EU-Central-1 data centers. We continue to investigate.
  • Time: March 12, 2024, 2:12 p.m.
    Status: Investigating
    Update: We are experiencing reduced availability of Samsung Real devices in the US-West-1 data center. We are investigating.

Check the status of similar companies and alternatives to Sauce Labs

Hudl
Hudl

Systems Active

OutSystems
OutSystems

Systems Active

Postman
Postman

Systems Active

Mendix
Mendix

Systems Active

DigitalOcean
DigitalOcean

Issues Detected

Bandwidth
Bandwidth

Issues Detected

DataRobot
DataRobot

Systems Active

Grafana Cloud
Grafana Cloud

Systems Active

SmartBear Software
SmartBear Software

Systems Active

Test IO
Test IO

Systems Active

Copado Solutions
Copado Solutions

Systems Active

CircleCI
CircleCI

Systems Active

Frequently Asked Questions - Sauce Labs

Is there a Sauce Labs outage?
The current status of Sauce Labs is: Systems Active
Where can I find the official status page of Sauce Labs?
The official status page for Sauce Labs is here
How can I get notified if Sauce Labs is down or experiencing an outage?
To get notified of any status changes to Sauce Labs, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Sauce Labs every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Sauce Labs do?
Access a vast testing cloud for web and mobile apps with real devices, emulators, and simulators.

Start monitoring now!

Join OutLogger to be notified when any of your vendors or the components you use experience an outage or down time. Join for free - no credit card required.

Get Started for Free