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Sauce Labs status: Systems Active
Last checked: 2 minutes ago
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Last checked: 2 minutes ago
Get notified about any outages, downtime or incidents for Sauce Labs and 1800+ other cloud vendors. Monitor 10 companies, for free.
Outage and incident data over the last 30 days for Sauce Labs.
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Sign Up NowOutlogger tracks the status of these components for Xero:
| Component | Status |
|---|---|
| API Testing | Active |
| EU-Central | Active |
| US-West | Active |
| Automated Browser Testing | Active |
| EU-Central | Active |
| US-West | Active |
| Automated Real Device Testing | Active |
| EU-Central | Active |
| US-East | Active |
| US-West | Active |
| Automated Virtual Mobile Device Testing | Active |
| EU-Central | Active |
| US-West | Active |
| Billing | Active |
| EU-Central | Active |
| US-West | Active |
| Insights | Active |
| EU-Central | Active |
| US-West | Active |
| IPSec VPN | Active |
| EU-Central | Active |
| US-West | Active |
| Live Browser Testing | Active |
| EU-Central | Active |
| US-West | Active |
| Live Real Device Testing | Active |
| EU-Central | Active |
| US-East | Active |
| US-West | Active |
| Live Virtual Mobile Device Testing | Active |
| EU-Central | Active |
| US-West | Active |
| Mobile App Distribution (TestFairy) | Active |
| TestFairy Platform | Active |
| TestFairy UI | Active |
| Native Framework Mobile App Testing | Active |
| EU-Central | Active |
| US-East | Active |
| US-West | Active |
| Other | Active |
| saucelabs.com | Active |
| Sauce Labs Documentation | Active |
| support.saucelabs.com | Active |
| Sauce Connect | Active |
| EU-Central | Active |
| US-East | Active |
| US-West | Active |
| Sauce Labs Dashboard | Active |
| EU-Central | Active |
| US-West | Active |
| Sauce Labs REST API | Active |
| EU-Central | Active |
| US-West | Active |
| Sauce Orchestrate | Active |
| EU-Central | Active |
| US-West | Active |
| Visual Testing | Active |
| Legacy Visual Testing (Screener) UI | Active |
| Visual Testing Hub | Active |
| Visual Testing Infrastructure | Active |
| Visual Testing REST API | Active |
View the latest incidents for Sauce Labs and check for official updates:
Description: ### **Dates:** Monday, February 26th, 2024 23:08 UTC - Tuesday, February 27th, 2024 02:56 UTC ### **What happened:** Increased network load which led to test slowness or failures affecting Real Device tests in our US-West-1 data center. ### **Why it happened:** During the troubleshooting of an increase in network load in our US-West-1 data center, a network failover event was executed.. ### **How we fixed it:** The network failover and additional traffic shaping stabilized services. ### **What we are doing to prevent it from happening again:** Improvements to the runbook for manually initiated failovers.
Status: Postmortem
Impact: Major | Started At: Feb. 27, 2024, 1:12 a.m.
Description: ### **Dates:** Monday February 19th 2024, 17:30 UTC - Monday February 19th, 23:06 UTC ### **What happened:** Real Devices in our US-West-1 data center running iOS 17 were degraded and may intermittently have disconnected a user. Additionally, at times, iOS 17 Real Devices may have been unavailable for use. ### **Why it happened:** Real Devices running iOS 17 experienced an unknown gradual degradation over time. ### **How we fixed it:** Real Devices running iOS 17 were restarted. ### **What we are doing to prevent it from happening again:** We are working to improve our observability of iOS 17 and improving iOS 17-specific design elements for Real Devices.
Status: Postmortem
Impact: Major | Started At: Feb. 19, 2024, 9:20 p.m.
Description: ### **Dates:** Monday February 19th 2024, 11:20 UTC - Tuesday February 20th, 10:15 UTC ### **What happened:** Some Emulator and Simulator sessions with typically long startup times were unable to start. ### **Why it happened:** A service was updated to improve its performance. This service handles waiting additional time for a VM to become available. Its internal logic was modified to process a single wait request, but sometimes additional wait requests are necessary. ### **How we fixed it:** The deployment was reverted. ### **What we are doing to prevent it from happening again:** We are investigating simulating slower startup times to ensure we can effectively identify similar regressions in the future.
Status: Postmortem
Impact: None | Started At: Feb. 19, 2024, 11:30 a.m.
Description: ### **Dates:** Sunday February 11th 2024, 13:35 - Monday February 12th 2024, 09:00 UTC ### **What happened:** Over the course of the incident, iOS 17 device availability decreased until all devices were unavailable. ### **Why it happened:** A change in behavior in Xcode resulted in non-exiting child processes that eventually caused the app to become unresponsive. ### **How we fixed it:** Child processes were reaped across the service’s fleet. ### **What we are doing to prevent it from happening again:** We are working to improve the reliability of services involved in managing iOS 17 real devices.
Status: Postmortem
Impact: Major | Started At: Feb. 12, 2024, 8:44 a.m.
Description: ### **Dates:** Thursday February 8th 2024, 12:48 - 15:15 UTC ### **What happened:** Test execution using Sauce Orchestrate was unavailable. ### **Why it happened:** An internal queue used by the Live Logging feature of Sauce Orchestrate ran out of space due to an unexpected interaction when configuring a size limit that resulted in reserving more space than was available in the queue cluster. ### **How we fixed it:** Existing streams were pruned and configurations were updated to use a message limit instead of a size limit. ### **What we are doing to prevent it from happening again:** We are improving our monitoring of the internal queue service.
Status: Postmortem
Impact: Minor | Started At: Feb. 8, 2024, 3:23 p.m.
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