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Is there an SearchStax outage?

SearchStax status: Under Maintenance

Last checked: 4 minutes ago

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SearchStax outages and incidents

Outage and incident data over the last 30 days for SearchStax.

There have been 0 outages or incidents for SearchStax in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for SearchStax

Outlogger tracks the status of these components for Xero:

Component Status

Latest SearchStax outages and incidents.

View the latest incidents for SearchStax and check for official updates:

Updates:

  • Time: June 13, 2023, 8:37 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 13, 2023, 8:37 p.m.
    Status: Identified
    Update: We are observing an elevated error rate in us-east-1 Serverless Solr deployments and SaerchStax Studio Related Searches and Popular Searches endpoints. There is an outage in AWS us-east-1 affecting these service and our team is looking into it.

Updates:

  • Time: June 13, 2023, 8:37 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 13, 2023, 8:37 p.m.
    Status: Identified
    Update: We are observing an elevated error rate in us-east-1 Serverless Solr deployments and SaerchStax Studio Related Searches and Popular Searches endpoints. There is an outage in AWS us-east-1 affecting these service and our team is looking into it.

Updates:

  • Time: May 11, 2023, 6:53 p.m.
    Status: Resolved
    Update: Due to the recent fixes that were done for the April 24th incident with Pulse, our services had an issue updating some of the servers today that caused False Heartbeat alerts to go out. Our team has resolved the issue and put measures in place to prevent this in the future.
  • Time: May 11, 2023, 2:40 p.m.
    Status: Investigating
    Update: We have discovered false Heartbeat alerts for several deployments starting May 11, 2023,2:20pm UTC. Our team is investigating the issue. Our team has separate monitoring that is set up for all deployments for which they get alerted on if a node or deployment is unavailable. At this time, we checked all alerts triggered via Pulse and have confirmed that the deployments for which these alerts were triggered are all in a healthy state.

Updates:

  • Time: May 11, 2023, 6:53 p.m.
    Status: Resolved
    Update: Due to the recent fixes that were done for the April 24th incident with Pulse, our services had an issue updating some of the servers today that caused False Heartbeat alerts to go out. Our team has resolved the issue and put measures in place to prevent this in the future.
  • Time: May 11, 2023, 2:40 p.m.
    Status: Investigating
    Update: We have discovered false Heartbeat alerts for several deployments starting May 11, 2023,2:20pm UTC. Our team is investigating the issue. Our team has separate monitoring that is set up for all deployments for which they get alerted on if a node or deployment is unavailable. At this time, we checked all alerts triggered via Pulse and have confirmed that the deployments for which these alerts were triggered are all in a healthy state.

Updates:

  • Time: May 8, 2023, 6:16 p.m.
    Status: Resolved
    Update: Our team continued to monitor Pulse Monitoring through the weekend, and we see that the systems are now performing as expected and there have been no false alerts since the last incident on April 28, 5:35am UTC. This incident has been resolved.
  • Time: May 3, 2023, 3:30 p.m.
    Status: Monitoring
    Update: A fix was implemented by our team and we are not observing any false heartbeat alerts since April 28, 5:35am UTC. We are going to continue monitoring the performance.
  • Time: April 26, 2023, 10:09 p.m.
    Status: Identified
    Update: There were some false heartbeat alerts sent again today April 26, 2023 at 5:35 a.m UTC. Our team has identified one possible contention point that could be causing the issue and is working to remedy it.
  • Time: April 25, 2023, 12:04 p.m.
    Status: Investigating
    Update: At this point, investigations point out to networking issues that could have caused the data to be missed causing the false alerts. We are continuing to investigate the issue.
  • Time: April 25, 2023, 1:42 a.m.
    Status: Investigating
    Update: We have discovered false Heartbeat alerts for several deployments starting April 23, 11:35 am UTC. Our team is investigating the issue. Our team has separate monitoring that is set up for all deployments for which they get alerted on if a node or deployment is unavailable. At this time, we checked all alerts triggered via Pulse and have confirmed that the deployments for which these alerts were triggered are all in a healthy state.

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Frequently Asked Questions - SearchStax

Is there a SearchStax outage?
The current status of SearchStax is: Under Maintenance
Where can I find the official status page of SearchStax?
The official status page for SearchStax is here
How can I get notified if SearchStax is down or experiencing an outage?
To get notified of any status changes to SearchStax, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of SearchStax every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does SearchStax do?
SearchStax provides comprehensive search solutions with Solr infrastructure for improved search performance on both backend and frontend.

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