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Is there an SearchStax outage?

SearchStax status: Under Maintenance

Last checked: 28 seconds ago

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SearchStax outages and incidents

Outage and incident data over the last 30 days for SearchStax.

There have been 0 outages or incidents for SearchStax in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for SearchStax

Outlogger tracks the status of these components for Xero:

Component Status

Latest SearchStax outages and incidents.

View the latest incidents for SearchStax and check for official updates:

Updates:

  • Time: May 8, 2023, 6:16 p.m.
    Status: Resolved
    Update: Our team continued to monitor Pulse Monitoring through the weekend, and we see that the systems are now performing as expected and there have been no false alerts since the last incident on April 28, 5:35am UTC. This incident has been resolved.
  • Time: May 3, 2023, 3:30 p.m.
    Status: Monitoring
    Update: A fix was implemented by our team and we are not observing any false heartbeat alerts since April 28, 5:35am UTC. We are going to continue monitoring the performance.
  • Time: April 26, 2023, 10:09 p.m.
    Status: Identified
    Update: There were some false heartbeat alerts sent again today April 26, 2023 at 5:35 a.m UTC. Our team has identified one possible contention point that could be causing the issue and is working to remedy it.
  • Time: April 25, 2023, 12:04 p.m.
    Status: Investigating
    Update: At this point, investigations point out to networking issues that could have caused the data to be missed causing the false alerts. We are continuing to investigate the issue.
  • Time: April 25, 2023, 1:42 a.m.
    Status: Investigating
    Update: We have discovered false Heartbeat alerts for several deployments starting April 23, 11:35 am UTC. Our team is investigating the issue. Our team has separate monitoring that is set up for all deployments for which they get alerted on if a node or deployment is unavailable. At this time, we checked all alerts triggered via Pulse and have confirmed that the deployments for which these alerts were triggered are all in a healthy state.

Updates:

  • Time: Jan. 25, 2023, 2:01 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Jan. 25, 2023, 10:06 a.m.
    Status: Monitoring
    Update: All DRs have been switched back to Primary. Azure reports: "Our telemetry shows consistent signs of recovery from 09:00 UTC onwards across multiple regions and services, and we are continuing to actively monitor the situation. With WAN networking now seeing recovery, we are working to ensure full recovery for impacted services."
  • Time: Jan. 25, 2023, 9:41 a.m.
    Status: Identified
    Update: Update from Azure: "We have identified a recent WAN update as the likely underlying cause, and have taken steps to roll back this update. Our latest telemetry shows signs of recovery across multiple regions and services, and we are continuing to actively monitor the situation." As per this update, our team with contact you to start switching the DRs back to the primary deployment if the DR was activated.
  • Time: Jan. 25, 2023, 9:34 a.m.
    Status: Identified
    Update: Azure has updated the following: "We've determined the network connectivity issue is occurring with devices across the Microsoft Wide Area Network (WAN). This impacts connectivity between clients on the internet to Azure, as well as connectivity between services in datacenters, as well as ExpressRoute connections. The issue is causing impact in waves, peaking approximately every 30 minutes."
  • Time: Jan. 25, 2023, 9:21 a.m.
    Status: Identified
    Update: Our monitoring is now showing that all deployments are now reachable. Azure status page has not been updated. Our team will continue to monitor their status page and contact you to start switching the DRs back once Azure updates on their site.
  • Time: Jan. 25, 2023, 9:10 a.m.
    Status: Identified
    Update: Deployments in most regions are now showing as up. However, we are still seeing an issue with the Azure West Europe region. If you have a DR and the DR was activated, our team has already contacted you vis support. We will be waiting for the Azure incident to resolve before we switch you back from DR. Update from Azure: "WarningAzure Networking - Multiple regions - Investigating Starting at 07:05 UTC on 25 January 2023, customers may experience issues with networking connectivity, manifesting as network latency and/or timeouts when attempting to connect to Azure resources in multiple regions, as well as other Microsoft services. We are actively investigating and will share updates as soon as more is known. This message was last updated at 08:53 UTC on 25 January 2023"
  • Time: Jan. 25, 2023, 8:47 a.m.
    Status: Identified
    Update: Multiple regions in Azure are facing Networking Issue, due to which the Solr deployments are unreachable - https://status.azure.com/en-us/status If your deployment is affected due to this issue, but has a DR configured, you should be moved over to the DR deployment. Our team is closely monitoring azure and will keep you updated on the status.

Updates:

  • Time: Jan. 25, 2023, 2:01 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Jan. 25, 2023, 10:06 a.m.
    Status: Monitoring
    Update: All DRs have been switched back to Primary. Azure reports: "Our telemetry shows consistent signs of recovery from 09:00 UTC onwards across multiple regions and services, and we are continuing to actively monitor the situation. With WAN networking now seeing recovery, we are working to ensure full recovery for impacted services."
  • Time: Jan. 25, 2023, 9:41 a.m.
    Status: Identified
    Update: Update from Azure: "We have identified a recent WAN update as the likely underlying cause, and have taken steps to roll back this update. Our latest telemetry shows signs of recovery across multiple regions and services, and we are continuing to actively monitor the situation." As per this update, our team with contact you to start switching the DRs back to the primary deployment if the DR was activated.
  • Time: Jan. 25, 2023, 9:34 a.m.
    Status: Identified
    Update: Azure has updated the following: "We've determined the network connectivity issue is occurring with devices across the Microsoft Wide Area Network (WAN). This impacts connectivity between clients on the internet to Azure, as well as connectivity between services in datacenters, as well as ExpressRoute connections. The issue is causing impact in waves, peaking approximately every 30 minutes."
  • Time: Jan. 25, 2023, 9:21 a.m.
    Status: Identified
    Update: Our monitoring is now showing that all deployments are now reachable. Azure status page has not been updated. Our team will continue to monitor their status page and contact you to start switching the DRs back once Azure updates on their site.
  • Time: Jan. 25, 2023, 9:10 a.m.
    Status: Identified
    Update: Deployments in most regions are now showing as up. However, we are still seeing an issue with the Azure West Europe region. If you have a DR and the DR was activated, our team has already contacted you vis support. We will be waiting for the Azure incident to resolve before we switch you back from DR. Update from Azure: "WarningAzure Networking - Multiple regions - Investigating Starting at 07:05 UTC on 25 January 2023, customers may experience issues with networking connectivity, manifesting as network latency and/or timeouts when attempting to connect to Azure resources in multiple regions, as well as other Microsoft services. We are actively investigating and will share updates as soon as more is known. This message was last updated at 08:53 UTC on 25 January 2023"
  • Time: Jan. 25, 2023, 8:47 a.m.
    Status: Identified
    Update: Multiple regions in Azure are facing Networking Issue, due to which the Solr deployments are unreachable - https://status.azure.com/en-us/status If your deployment is affected due to this issue, but has a DR configured, you should be moved over to the DR deployment. Our team is closely monitoring azure and will keep you updated on the status.

Updates:

  • Time: Nov. 16, 2022, 8:56 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 16, 2022, 5:58 p.m.
    Status: Monitoring
    Update: All DNS Failovers have been resolved.
  • Time: Nov. 16, 2022, 5:21 p.m.
    Status: Identified
    Update: There are multiple DR Failover alerts triggered for SearchStax Cloud deployments. Our team is currently investigating the impact. Any DNS switches that happened as a result of this are being handled.

Updates:

  • Time: Nov. 16, 2022, 8:56 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 16, 2022, 5:58 p.m.
    Status: Monitoring
    Update: All DNS Failovers have been resolved.
  • Time: Nov. 16, 2022, 5:21 p.m.
    Status: Identified
    Update: There are multiple DR Failover alerts triggered for SearchStax Cloud deployments. Our team is currently investigating the impact. Any DNS switches that happened as a result of this are being handled.

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Frequently Asked Questions - SearchStax

Is there a SearchStax outage?
The current status of SearchStax is: Under Maintenance
Where can I find the official status page of SearchStax?
The official status page for SearchStax is here
How can I get notified if SearchStax is down or experiencing an outage?
To get notified of any status changes to SearchStax, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of SearchStax every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does SearchStax do?
SearchStax provides comprehensive search solutions with Solr infrastructure for improved search performance on both backend and frontend.

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