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Is there an SearchStax outage?

SearchStax status: Under Maintenance

Last checked: a minute ago

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SearchStax outages and incidents

Outage and incident data over the last 30 days for SearchStax.

There have been 0 outages or incidents for SearchStax in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for SearchStax

Outlogger tracks the status of these components for Xero:

Component Status

Latest SearchStax outages and incidents.

View the latest incidents for SearchStax and check for official updates:

Updates:

  • Time: Oct. 26, 2022, 3:59 p.m.
    Status: Resolved
    Update: This incident has been resolved. None of the deployments that received false heartbeat alerts were impacted.
  • Time: Oct. 24, 2022, 5:39 p.m.
    Status: Investigating
    Update: We have discovered false Heartbeat alerts for several deployments. Our team is investigating the issue. At this time, we checked all alerts triggered via Pulse and have confirmed that the deployments for which these alerts were triggered are all in a healthy state. Our team has separate monitoring that is set up for all deployments for which they get alerted on if a node or deployment is unavailable. If you are one of our Premium Customers, and if we encounter any issue, our team will reach out to you via email.
  • Time: Oct. 24, 2022, 5:39 p.m.
    Status: Investigating
    Update: We have discovered false Heartbeat alerts for several deployments. Our team is investigating the issue. At this time, we checked all alerts triggered via Pulse and have confirmed that the deployments for which these alerts were triggered are all in a healthy state. Our team has separate monitoring that is set up for all deployments for which they get alerted on if a node or deployment is unavailable. If you are one of our Premium Customers, and if we encounter any issue, our team will reach out to you via email.

Updates:

  • Time: Oct. 7, 2022, 6:51 p.m.
    Status: Resolved
    Update: Services on app.searchstax.com and searchstudio.searchstax.com had an increased error rate from 3:19am UTC to 3:21am UTC due to loss of connectivity with one of our internal services. Due to this, Pulse monitoring data, as well as SearchStudio Analytics data was not collected for the 2 minutes from 3:19am UTC to 3:21am UTC There was no impact on the Solr deployments during that time.

Updates:

  • Time: Oct. 7, 2022, 6:51 p.m.
    Status: Resolved
    Update: Services on app.searchstax.com and searchstudio.searchstax.com had an increased error rate from 3:19am UTC to 3:21am UTC due to loss of connectivity with one of our internal services. Due to this, Pulse monitoring data, as well as SearchStudio Analytics data was not collected for the 2 minutes from 3:19am UTC to 3:21am UTC There was no impact on the Solr deployments during that time.

Updates:

  • Time: Sept. 23, 2022, 3:18 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 23, 2022, 3:18 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 23, 2022, 2:12 a.m.
    Status: Monitoring
    Update: Today, September 22nd 5:47pm Pacific Time, due to networking issues, our Pulse service was not able to connect to certain deployments for about 15 minutes. Due to this, several False Heartbeat alerts were generated. The issue has since been resolved and our team is monitoring the deployments and the Pulse service
  • Time: Sept. 23, 2022, 2:12 a.m.
    Status: Monitoring
    Update: Today, September 22nd 5:47pm Pacific Time, due to networking issues, our Pulse service was not able to connect to certain deployments for about 15 minutes. Due to this, several False Heartbeat alerts were generated. The issue has since been resolved and our team is monitoring the deployments and the Pulse service

Updates:

  • Time: Dec. 15, 2021, 4:45 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Dec. 15, 2021, 4:12 p.m.
    Status: Identified
    Update: Our team is closely monitoring the services and will update as we have more information
  • Time: Dec. 15, 2021, 4:12 p.m.
    Status: Identified
    Update: AWS is experiencing connectivity issues in N. California and Oregon regions. Due to this creation and management of the deployments in these from SearchStax Dashboard will be impacted. Please see the status of AWS services here: https://status.aws.amazon.com/ Our team is closely monitoring the services and will update as we have more information

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Frequently Asked Questions - SearchStax

Is there a SearchStax outage?
The current status of SearchStax is: Under Maintenance
Where can I find the official status page of SearchStax?
The official status page for SearchStax is here
How can I get notified if SearchStax is down or experiencing an outage?
To get notified of any status changes to SearchStax, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of SearchStax every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does SearchStax do?
SearchStax provides comprehensive search solutions with Solr infrastructure for improved search performance on both backend and frontend.

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