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Is there an SegMetrics outage?

SegMetrics status: Systems Active

Last checked: 7 minutes ago

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SegMetrics outages and incidents

Outage and incident data over the last 30 days for SegMetrics.

There have been 0 outages or incidents for SegMetrics in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for SegMetrics

Outlogger tracks the status of these components for Xero:

Application Active
Datacenter Active
Data Importer Active
Web Tracker Active
Customer.io API Active
Drip API Active
Intercom API Active
Recurly API Active
Segment API Active
Shopify API Active
Stripe API Active
Component Status
Application Active
Datacenter Active
Data Importer Active
Web Tracker Active
Active
Customer.io API Active
Drip API Active
Intercom API Active
Recurly API Active
Segment API Active
Shopify API Active
Stripe API Active

Latest SegMetrics outages and incidents.

View the latest incidents for SegMetrics and check for official updates:

Updates:

  • Time: Dec. 4, 2021, 2:13 p.m.
    Status: Resolved
    Update: We identified an issue with the tracking pixel that was causing new visitors with certain browsers to not be tracked due to a browser-related cryptographical error. We use secure cryptographic tracking mechanisms to keep both customer and site visitor data secure. In this case a subset of browsers experienced issues related to a non-standard implementation of cryptographical functionality. This incident was identified by our data team and a solution sent out within 15 minutes. Total affected time was 25 minutes.

Updates:

  • Time: March 4, 2021, 1:39 a.m.
    Status: Resolved
    Update: This incident has been resolved. All data connections are back up with no data loss. We will be sending out a full update shortly.
  • Time: March 3, 2021, 10:33 p.m.
    Status: Investigating
    Update: Our upstream data provider is having connection issues with the database service that our analytics dashboards run on. We're continuing to collect access and analytics data through our tracking shards with no data loss.

Updates:

  • Time: July 30, 2020, 4:14 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 30, 2020, 4:14 p.m.
    Status: Monitoring
    Update: Our upstream database provider had an unscheduled maintenance window for our database clusters. Downtime was approximately 5 minutes, during which time the dashboard was not available. Data import was uninterrupted during this time.

Updates:

  • Time: July 24, 2020, 1:22 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 24, 2020, 1:47 a.m.
    Status: Identified
    Update: We've noticed a slowdown with adding imported data to the read databases. Data is being imported, to our processing buffers, but are not being propagated to the read databases in a timely fashion. The development team is working to identify the cause of the slowdown and fix it.

Updates:

  • Time: July 23, 2020, 5:44 p.m.
    Status: Resolved
    Update: We were alerted to a slowdown with our data importers that were causing data to be significantly delayed. We've currently resolved the situation and are monitoring the data import speed to make sure there are no more delays.

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Frequently Asked Questions - SegMetrics

Is there a SegMetrics outage?
The current status of SegMetrics is: Systems Active
Where can I find the official status page of SegMetrics?
The official status page for SegMetrics is here
How can I get notified if SegMetrics is down or experiencing an outage?
To get notified of any status changes to SegMetrics, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of SegMetrics every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does SegMetrics do?
Gain insight into lead sources, behavior, and marketing ROI with a tool designed by and for marketers. Achieve 100% clarity.

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