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Component	Status
API	Active
Billing	Active
Email Activity	Active
Legacy Marketing Campaigns	Active
Partners	Active
Statistics	Active
Website	Active
Mail Sending	Active
API v2	Active
API v3	Active
SMTP	Active
Marketing Campaigns	Active
Marketing Campaigns	Active
Webhooks	Active
Event Webhook	Active
Parse API	Active

Delayed teammate creation for small segment of users

Description: Our engineers have monitored the fix and confirmed the issue with teammates during the previous database interruption has been resolved. All services are now operating normally at this time.

Status: Resolved

Impact: Minor | Started At: Sept. 26, 2024, 6:31 p.m.

Updates:

Time: Sept. 26, 2024, 8:33 p.m.

Status: Resolved

Update: Our engineers have monitored the fix and confirmed the issue with teammates during the previous database interruption has been resolved. All services are now operating normally at this time.
Time: Sept. 26, 2024, 6:31 p.m.

Status: Monitoring

Update: As of 11:15am PST, SendGrid engineers are aware that a small group of ~250 users who created teammates during the previous database interruption that are still delayed. We have identified the users and will run updates to ensure that all teammates are created correctly. You do not need to take any action at this time. For all other users, all systems are currently working as expected, this is only for some previously created users. We will provide an update in two hours or once we have more details.

Database Interruption

Description: This incident has been resolved.

Status: Resolved

Impact: Major | Started At: Sept. 26, 2024, 2:46 p.m.

Updates:

Time: Sept. 26, 2024, 3:51 p.m.

Status: Resolved

Update: This incident has been resolved.
Time: Sept. 26, 2024, 3:14 p.m.

Status: Monitoring

Update: A fix has been implemented and engineering is currently monitoring issue
Time: Sept. 26, 2024, 2:46 p.m.

Status: Identified

Update: On September 26th at 7:12 A.M. (PST) Our engineers have identified the issue causing database interruptions and are working toward a fix. Currently, several API's including mail send are affected. We will provide another update in hour or as soon as more information becomes available.

Non-Unified Account Email Address Change Notifications Not Sending

Description: Our engineers have investigated and resolved an issue with Email Address Change Notifications not sending. This issue only affected accounts not Unified with Twilio. From Sept 19th at 1:24PM PT to Sept 23rd at 12:10PM PT, customers leveraging non-Unified accounts may not have received email address change verification emails. Any requested email changes made by these accounts during this window would need to be re-triggered on the user end. The issue has been resolved, and all impacted services are operating normally.

Status: Resolved

Impact: None | Started At: Sept. 23, 2024, 8:30 p.m.

Updates:

Time: Sept. 23, 2024, 9:30 p.m.

Status: Resolved

Update: Our engineers have investigated and resolved an issue with Email Address Change Notifications not sending. This issue only affected accounts not Unified with Twilio. From Sept 19th at 1:24PM PT to Sept 23rd at 12:10PM PT, customers leveraging non-Unified accounts may not have received email address change verification emails. Any requested email changes made by these accounts during this window would need to be re-triggered on the user end. The issue has been resolved, and all impacted services are operating normally.

Unrecognized 2FA codes prevented login to SendGrid accounts

Description: Our engineers have investigated and resolved an issue preventing access to the SendGrid UI. From 10:45 AM PST to 11:50 AM PST customers accessing the legacy SendGrid UI may not have been able to log into their consoles as 2FA verification codes via SMS or Authy app were not recognized. Unified accounts were not affected by the situation. The issue has been resolved and all impacted services are operating normally.

Status: Resolved

Impact: None | Started At: Sept. 18, 2024, 7:23 p.m.

Updates:

Time: Sept. 18, 2024, 7:30 p.m.

Status: Resolved

Update: Our engineers have investigated and resolved an issue preventing access to the SendGrid UI. From 10:45 AM PST to 11:50 AM PST customers accessing the legacy SendGrid UI may not have been able to log into their consoles as 2FA verification codes via SMS or Authy app were not recognized. Unified accounts were not affected by the situation. The issue has been resolved and all impacted services are operating normally.

Issues with Domain Authentication

Description: Our engineers have monitored the fix and confirmed the issue with Domain authentication has been resolved. All services are now operating normally at this time.

Status: Resolved

Impact: Minor | Started At: Sept. 18, 2024, 5:50 p.m.

Updates:

Time: Sept. 18, 2024, 11:03 p.m.

Status: Resolved

Update: Our engineers have monitored the fix and confirmed the issue with Domain authentication has been resolved. All services are now operating normally at this time.
Time: Sept. 18, 2024, 7:49 p.m.

Status: Monitoring

Update: A fix has been implemented by the third party provider. We are currently monitoring our system while the provider processes the authentication requests submitted earlier. It will take a few hours for all pending requests to be processed. We will provide another update in two hours or as soon as more information becomes available.
Time: Sept. 18, 2024, 5:50 p.m.

Status: Identified

Update: Starting around 10:07 AM PDT on Wednesday, 09/18/2024, our Engineers identified an issue impacting new domain authentications. Due to a third-party provider, customers won't be able to authenticate new domains despite the DNS records being correctly added on their side, and won't be able to send emails on behalf of those domains until the authentication is complete. This issue doesn't affect the domains that have been authenticated and therefore, it doesn't impact email sending for them. We will provide another update in one hour or as soon as more information becomes available.