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Is there an Sense outage?

Sense status: Systems Active

Last checked: 8 minutes ago

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Sense outages and incidents

Outage and incident data over the last 30 days for Sense.

There have been 1 outages or incidents for Sense in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Sense

Outlogger tracks the status of these components for Xero:

Email Delivery Active
Sense Meetings Active
Senses Referrals Active
SMS Delivery Active
Able/Employstream Active
Avionte BOLD Active
Avionte Classic Active
Bullhorn Active
eRecruit Active
JobDiva Active
Note Writebacks Active
SenseAPI Active
SmartRecruiter Active
Analytics Active
Audience Creation Active
Events Scheduling Active
Journey Activation Active
Journeys Configuration Active
Sense AI Active
Web Portal Active
Sense Chatbot Active
Messaging Analytics Active
Messaging Chrome Extension Active
Messaging Mobile App Active
Messaging Web Portal Active
Sense AI Active
Agency Portal Active
Careers Portal Active
Employee Portal Active
Matching Engine Active
Recruitment Portal Active
Resume Parser Active
Component Status
Email Delivery Active
Sense Meetings Active
Senses Referrals Active
SMS Delivery Active
Active
Able/Employstream Active
Avionte BOLD Active
Avionte Classic Active
Bullhorn Active
eRecruit Active
JobDiva Active
Note Writebacks Active
SenseAPI Active
SmartRecruiter Active
Active
Analytics Active
Audience Creation Active
Events Scheduling Active
Journey Activation Active
Journeys Configuration Active
Sense AI Active
Web Portal Active
Active
Sense Chatbot Active
Active
Messaging Analytics Active
Messaging Chrome Extension Active
Messaging Mobile App Active
Messaging Web Portal Active
Sense AI Active
Active
Agency Portal Active
Careers Portal Active
Employee Portal Active
Matching Engine Active
Recruitment Portal Active
Resume Parser Active

Latest Sense outages and incidents.

View the latest incidents for Sense and check for official updates:

Updates:

  • Time: Oct. 24, 2024, 5 p.m.
    Status: Resolved
    Update: After monitoring, we are continuing to see stability on platforms across the entire Sense server and all products working as expected. Any missed messages during this time will populate in the inbox as expected once the user is logged in. If you believe you are still experiencing issues with the platform related to this issue, please submit a ticket to our support team to check on a case by case basis at https://support.sensehq.co/hc/en-us/requests/new
  • Time: Oct. 24, 2024, 4 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are seeing stability across all pages and products once more in Sense. Our team will continue to monitor to ensure this does not recur and work with those who submitted tickets to ensure we are not seeing other reports We will provide another update after we confirm this has been resolved permanently after monitoring further. If you believe you are still experiencing issues, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new
  • Time: Oct. 24, 2024, 3:45 p.m.
    Status: Identified
    Update: Our team has identified the cause of the server spike and actively implementing a fix. Once deployed we'll monitor to ensure we see the spike in latency decrease and stability across the platform. We'll provide more updates as soon as they are available
  • Time: Oct. 24, 2024, 3:10 p.m.
    Status: Investigating
    Update: We are receiving reports of a spike in latency on the Sense servers, causing extended loading times in pages or not loading all the data expected. Our teams are actively investigating the cause and working to have a fix in place as soon as possible. We’ll provide more updates as we receive them

Updates:

  • Time: Oct. 1, 2024, 10:03 p.m.
    Status: Resolved
    Update: After monitoring we are still seeing successful received messages in Sense from all carriers as expected. We will continue to work with our SMS partners and make sure we don’t see this issue recur in the future. If you believe a recipient is still facing these errors, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will take a further look.
  • Time: Oct. 1, 2024, 8:37 p.m.
    Status: Monitoring
    Update: We are seeing messages received successfully from all carriers once more and our SMS partners are reporting the same from their end. We are continuing to monitor to ensure we don’t see this recur. If you believe a recipient is still facing these errors, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will take a further look
  • Time: Oct. 1, 2024, 4:20 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Oct. 1, 2024, 4:19 p.m.
    Status: Identified
    Update: We have received reports of T-Mobile users receiving “Service Not Available” when attempting to message Sense Numbers. Our SMS partners have confirmed this issue is isolated to the T-Mobile services, and are actively working with the downstream providers to correct this error. We are actively working with our vendors for updates as soon as possible, and will post updates as they are received

Updates:

  • Time: Sept. 6, 2024, 8 p.m.
    Status: Resolved
    Update: After monitoring, our team has confirmed the note writeback queue has stabilized and we’re seeing all notes populate in the expected time once more. If you believe you are still experiencing delays, please reach out to our support team to submit a ticket at https://support.sensehq.co/hc/en-us/requests/new and we will review on a case by case basis
  • Time: Sept. 6, 2024, 6:43 p.m.
    Status: Monitoring
    Update: We are continuing to see the backfill of any missed writebacks decrease, and the queue stabilize to allow any new writebacks to populate in the expected timeframe once more. We will continue to monitor to ensure we don’t see the queue increase once more, but do expect to be fully caught up within the next hour and a half. We will provide an update once we are seeing this caught up, or if we see this recur.
  • Time: Sept. 6, 2024, 5:20 p.m.
    Status: Identified
    Update: After review, our team was able to identify the root cause on the AWS server and have started to reprocess all missed writebacks. We have confirmed no notes will be missed during this delay and all notes should populate over the next few hours. We will ensure the note writeback queue is running as expected, and will update as we are seeing the flow stabilize once more
  • Time: Sept. 6, 2024, 4:55 p.m.
    Status: Investigating
    Update: We have received reports that Messaging Note Writebacks are not recording into the respective ATS records. Our team is actively investigating the cause and working to have any missed messages backfilled as soon as possible

Updates:

  • Time: Aug. 30, 2024, 4:45 p.m.
    Status: Resolved
    Update: Our team has identified an instance that affected intermittent customers in our note writeback processor which caused duplicate messaging note writebacks to populate in the ATS record on August 29th, between 08:30am to 10:30am PST. Our team was able to isolate the anomaly and correct this to prevent any other duplicates from populating. We are currently working to remove any duplicate notes that appeared during this time, and will work with all ATS partners affected to ensure this can be corrected. Please don’t hesitate to reach out to our Support team for any questions or concerns you may have at https://support.sensehq.co/hc/en-us/requests/new

Updates:

  • Time: Aug. 21, 2024, 4:31 p.m.
    Status: Resolved
    Update: After monitoring, we are continuing to see stability across the platform and no longer seeing errors on products. We are continuing to monitor and check with reporters on a case by case basis. If you believe you are still facing these errors, please submit a support ticket to our team at https://support.sensehq.co/hc/en-us/requests/new
  • Time: Aug. 21, 2024, 3:31 p.m.
    Status: Monitoring
    Update: The fix has been deployed by our team, and we are seeing stability across all products once more. Our team will continue to monitor to ensure we don’t see these errors recur and will provide an update once we are confident that this has been fully resolved or if we see any other issues arise. If you believe you are still facing these errors, please submit a support ticket to our team at https://support.sensehq.co/hc/en-us/requests/new
  • Time: Aug. 21, 2024, 2:20 p.m.
    Status: Identified
    Update: We have been able to identify the root cause for these intermittent errors across the platform and are actively implementing a fix to correct these. Once the fix has been deployed, our team will confirm that we are seeing all products work as expected and continue to monitor the platform to ensure we don’t see this recur. We’ll provide more details once the next steps are completed
  • Time: Aug. 21, 2024, 1:35 p.m.
    Status: Investigating
    Update: Our team has identified a few instances within Sense that are producing errors or unable to access the page. Currently we are seeing this within Drag and Drop editor templates when attempting to create or adjust, when attempting to view Chatbot Transcripts analytics, as well as intermittent scheduler links. Our team is actively investigating these errors and we will continue to provide updates as soon as we have them

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Frequently Asked Questions - Sense

Is there a Sense outage?
The current status of Sense is: Systems Active
Where can I find the official status page of Sense?
The official status page for Sense is here
How can I get notified if Sense is down or experiencing an outage?
To get notified of any status changes to Sense, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Sense every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Sense do?
Sense is an AI-based talent engagement platform that assists recruiting and talent teams in customizing their interactions with candidates throughout the recruitment process.

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