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Is there an Sense outage?

Sense status: Systems Active

Last checked: 31 seconds ago

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Sense outages and incidents

Outage and incident data over the last 30 days for Sense.

There have been 1 outages or incidents for Sense in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Sense

Outlogger tracks the status of these components for Xero:

Email Delivery Active
Sense Meetings Active
Senses Referrals Active
SMS Delivery Active
Able/Employstream Active
Avionte BOLD Active
Avionte Classic Active
Bullhorn Active
eRecruit Active
JobDiva Active
Note Writebacks Active
SenseAPI Active
SmartRecruiter Active
Analytics Active
Audience Creation Active
Events Scheduling Active
Journey Activation Active
Journeys Configuration Active
Sense AI Active
Web Portal Active
Sense Chatbot Active
Messaging Analytics Active
Messaging Chrome Extension Active
Messaging Mobile App Active
Messaging Web Portal Active
Sense AI Active
Agency Portal Active
Careers Portal Active
Employee Portal Active
Matching Engine Active
Recruitment Portal Active
Resume Parser Active
Component Status
Email Delivery Active
Sense Meetings Active
Senses Referrals Active
SMS Delivery Active
Active
Able/Employstream Active
Avionte BOLD Active
Avionte Classic Active
Bullhorn Active
eRecruit Active
JobDiva Active
Note Writebacks Active
SenseAPI Active
SmartRecruiter Active
Active
Analytics Active
Audience Creation Active
Events Scheduling Active
Journey Activation Active
Journeys Configuration Active
Sense AI Active
Web Portal Active
Active
Sense Chatbot Active
Active
Messaging Analytics Active
Messaging Chrome Extension Active
Messaging Mobile App Active
Messaging Web Portal Active
Sense AI Active
Active
Agency Portal Active
Careers Portal Active
Employee Portal Active
Matching Engine Active
Recruitment Portal Active
Resume Parser Active

Latest Sense outages and incidents.

View the latest incidents for Sense and check for official updates:

Updates:

  • Time: Aug. 14, 2024, 1 p.m.
    Status: Resolved
    Update: This morning our team performed a last minute needed database update that caused 500 errors while attempting to login or navigate through Sense intermittently for users. This started roughly around 5am PST and lasted for less than 30 minutes. As of 5:30 am PST we confirmed these errors are no longer appearing and all users should be able to use Sense as expected once more. If you believe you are still experiencing issues please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new for our team to review

Updates:

  • Time: Aug. 14, 2024, 12:01 a.m.
    Status: Resolved
    Update: Our team has further monitored and we are continuing to see success in deliverability overall. If you believe you are still experiencing issues please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new for review
  • Time: Aug. 13, 2024, 11:32 p.m.
    Status: Monitoring
    Update: After further testing and updates we are seeing continuing success in deliverability overall. 

 Our team will continue to monitor on the backend, but if you believe you are still experiencing issues please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new for our team to review
  • Time: Aug. 13, 2024, 9:48 p.m.
    Status: Identified
    Update: As we continue to monitor, we are still seeing a higher level of unsuccessful deliveries. Our team is taking more action to work with our partners to determine next steps and we’ll ensure to provide updates as we receive them
  • Time: Aug. 13, 2024, 9:01 p.m.
    Status: Monitoring
    Update: We have made updates to alleviate these failed deliverability instances and are seeing normal deliverability rates in the system. Our team will continue to monitor deliverability rates and will be in communication with our SMS vendors to ensure we do not see this recur. If you believe you are still experiencing issues please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will take a deeper dive.
  • Time: Aug. 13, 2024, 7 p.m.
    Status: Identified
    Update: Our team has identified the cause for these intermittent deliverability failures and are taking action to get these restored. We are actively working with our carriers as well for any other underlying issues as well and will continue to provide updates as we receive them.
  • Time: Aug. 13, 2024, 5:33 p.m.
    Status: Investigating
    Update: We have received notice from our SMS carriers that we are seeing an increase in deliverability failures and carrier filtering notices intermittently among users. We have escalated this with our partners and they are actively investigating the cause and working towards a resolution with the recipient carrier networks. We will continue to update this page as we receive more information

Updates:

  • Time: Aug. 7, 2024, 8:45 p.m.
    Status: Resolved
    Update: As of 9:30am PST Sense saw instances of incoming messages being delayed when appearing on the Sense UI or Apps for up to 30 minutes or more. Our team was able to identify the root cause and implement a fix to ensure all messages are being received on time once more. We have confirmed stability in the platform as of 12:30pm PST and will continue to monitor for any other delays.

Updates:

  • Time: Aug. 1, 2024, 6 p.m.
    Status: Resolved
    Update: We have confirmed we are seeing successful broadcast sends and stability across all products once more. Any broadcast that was scheduled or failed during that time will be automatically resent from Sense. We identified delays in note write backs during this fix as well, and have confirmed that any missed notes during this time will be backfilled. Our team will continue to watch for any other spikes or concerns, and if you believe you are still experiencing these issues, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new
  • Time: Aug. 1, 2024, 5:20 p.m.
    Status: Monitoring
    Update: After review, we have been able to deploy a fix that has all broadcasts sending on time as expected. We are continuing to monitor performance to ensure we don't see this recur, and will provide any updates that we receive. If you believe you are still experiencing these issues, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new
  • Time: Aug. 1, 2024, 4:20 p.m.
    Status: Identified
    Update: We have uncovered an issue within the UI where scheduled broadcasts are not sending as expected and showing scheduled within the UI. Our team is actively working on a fix and we will keep you updated on our progress.

Updates:

  • Time: Aug. 1, 2024, 1 p.m.
    Status: Resolved
    Update: Our team discovered an error on the Sense API this morning around 6:00am CST that caused the Sense UI not to load correctly, or products became unavailable during that time. We have since been able to identify and correct the error, and we are showing stability across the platform as of 7:30am CST. Our team will continue to monitor throughout the day

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Frequently Asked Questions - Sense

Is there a Sense outage?
The current status of Sense is: Systems Active
Where can I find the official status page of Sense?
The official status page for Sense is here
How can I get notified if Sense is down or experiencing an outage?
To get notified of any status changes to Sense, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Sense every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Sense do?
Sense is an AI-based talent engagement platform that assists recruiting and talent teams in customizing their interactions with candidates throughout the recruitment process.

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