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Is there an Sense outage?

Sense status: Systems Active

Last checked: 5 minutes ago

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Sense outages and incidents

Outage and incident data over the last 30 days for Sense.

There have been 1 outages or incidents for Sense in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Sense

Outlogger tracks the status of these components for Xero:

Email Delivery Active
Sense Meetings Active
Senses Referrals Active
SMS Delivery Active
Able/Employstream Active
Avionte BOLD Active
Avionte Classic Active
Bullhorn Active
eRecruit Active
JobDiva Active
Note Writebacks Active
SenseAPI Active
SmartRecruiter Active
Analytics Active
Audience Creation Active
Events Scheduling Active
Journey Activation Active
Journeys Configuration Active
Sense AI Active
Web Portal Active
Sense Chatbot Active
Messaging Analytics Active
Messaging Chrome Extension Active
Messaging Mobile App Active
Messaging Web Portal Active
Sense AI Active
Agency Portal Active
Careers Portal Active
Employee Portal Active
Matching Engine Active
Recruitment Portal Active
Resume Parser Active
Component Status
Email Delivery Active
Sense Meetings Active
Senses Referrals Active
SMS Delivery Active
Active
Able/Employstream Active
Avionte BOLD Active
Avionte Classic Active
Bullhorn Active
eRecruit Active
JobDiva Active
Note Writebacks Active
SenseAPI Active
SmartRecruiter Active
Active
Analytics Active
Audience Creation Active
Events Scheduling Active
Journey Activation Active
Journeys Configuration Active
Sense AI Active
Web Portal Active
Active
Sense Chatbot Active
Active
Messaging Analytics Active
Messaging Chrome Extension Active
Messaging Mobile App Active
Messaging Web Portal Active
Sense AI Active
Active
Agency Portal Active
Careers Portal Active
Employee Portal Active
Matching Engine Active
Recruitment Portal Active
Resume Parser Active

Latest Sense outages and incidents.

View the latest incidents for Sense and check for official updates:

Updates:

  • Time: May 11, 2023, 4:10 p.m.
    Status: Resolved
    Update: We are seeing normal deliverability rates for all networks once more. We will continue to monitor delivery traffic to ensure we do not see any spikes recur. If you believe you are still experiencing failures please reach out to our support team at https://support.sensehq.co/hc/en-us/requests/new to submit a ticket for further investigation.
  • Time: May 11, 2023, 3:01 p.m.
    Status: Monitoring
    Update: We have received confirmation that our vendor was able to work with the downstream carrier and reduce the amount of SMS filtering with the T-Mobile network. We are now seeing normal delivery rates to all carriers once more. We are continuing to monitor all outbound traffic to ensure we don’t see another spike in filtering. If you believe you are still experiencing failures please reach out to our support team at https://support.sensehq.co/hc/en-us/requests/new to submit a ticket for further investigation. We’ll provide more information as we continue to monitor.
  • Time: May 11, 2023, 1:09 p.m.
    Status: Investigating
    Update: We are still seeing higher than normal SMS filtering by the T-Mobile Network for intermittent numbers. Our team is actively engaged with our partners on the cause of these errors and we’ll continue to share updates as we receive them.
  • Time: May 10, 2023, 11:03 p.m.
    Status: Investigating
    Update: We are getting reports of higher than normal SMS filtering by the T-Mobile network for intermittent numbers. We are working with our partners on this for those affected and will provide updates as we find more

Updates:

  • Time: May 9, 2023, 8:17 p.m.
    Status: Resolved
    Update: After monitoring the results of the fix deployed, we are seeing all services function correctly once more. Any end user that may have faced this issue can re-engage the bot to finish any conversation initiated. If you believe end users are still experiencing issues when interacting with conversation bots, please reach out to support team at https://support.sensehq.co/hc/en-us/requests/new to submit a ticket for further investigation
  • Time: May 9, 2023, 6:34 p.m.
    Status: Monitoring
    Update: We have deployed the fix and are seeing all services restore once more. We will continue to review chatbot conversation status and will provide updates as we monitor. If you believe end users are still experiencing issues when interacting with conversation bots, please reach out to support team at https://support.sensehq.co/hc/en-us/requests/new to submit a ticket for further investigation.
  • Time: May 9, 2023, 5:31 p.m.
    Status: Identified
    Update: Our team has found Sense Chatbot conversations are experiencing errors when attempting to be interacted with end users. We have identified the error on the API and are actively working on a fix to be deployed. We will provide updates as we have new information.

Updates:

  • Time: April 17, 2023, 3:48 p.m.
    Status: Resolved
    Update: We have confirmed we’re seeing all users able to connect their calendars correctly once more. Any user that was disconnected during this time will need to re-connect directly in Sense once more. For information on how to do so, please see the below support article for assistance. https://support.sensehq.co/hc/en-us/articles/13981726944013-Sense-Scheduling-Setup-Guide#h_01GVG68ND94WTZBNQP2H0YTZR4 If you believe you are still having connection errors when attempting, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new for further review
  • Time: April 17, 2023, 3:01 p.m.
    Status: Monitoring
    Update: Our team has identified the root cause to the disconnection of MS 0365 calendars, and have updated the configurations on the backend to correct the error when reconnecting. We are seeing calendars connect correctly once more. Any users that were experiencing this will need to reconnect their calendars in the Sense instance directly. For more information on connecting your calendar, please review the below support article on how to do so: https://support.sensehq.co/hc/en-us/articles/13981726944013-Sense-Scheduling-Setup-Guide#h_01GVG68ND94WTZBNQP2H0YTZR4 We will continue to monitor this on our end to confirm no other users are seeing issues when reconnecting. If you believe you are still having issues please submit a support ticket to our team at https://support.sensehq.co/hc/en-us/requests/new
  • Time: April 17, 2023, 1:50 p.m.
    Status: Investigating
    Update: We are receiving reports of intermittent users being disconnected from their calendars within Sense Meetings, and unable to reconnect due to a server error. It appears to be affecting users using Microsoft 365 calendars at this time Our team is actively investigating the root cause of the disconnections and we will provide updates as soon as we learn more information

Updates:

  • Time: April 10, 2023, 4:50 p.m.
    Status: Resolved
    Update: After monitoring, we have confirmed all systems are connecting correctly and we’re seeing the product function as expected once more. If you believe you are still experiencing any connection issues, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new
  • Time: April 10, 2023, 4:20 p.m.
    Status: Monitoring
    Update: Our team has found the root cause and was able to implement a fix to ensure all systems are connecting correctly once more. We did confirm there will be no missed messages within the product, however live updates did not occur during this time. If users are not seeing any new messages, please ensure the user refreshes their browser or extension and all messages will appear. We will continue to monitor for any recurrences and if you believe you are still seeing an issue please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new
  • Time: April 10, 2023, 3:50 p.m.
    Status: Investigating
    Update: We have received reports about a connection issue popup that is displaying on the Messaging tab within the Sense UI and the Sense Messaging Extension. Our team is actively investigating this and working to find the root cause and overall impact. We will be sure to provide updates as we discover new information on this

Updates:

  • Time: March 31, 2023, 10:30 p.m.
    Status: Resolved
    Update: All Sense pages are loading correctly once more and we can confirm we are no longer seeing the error recur. If you believe you are still experiencing this issue please submit a ticket to https://support.sensehq.co/hc/en-us/requests/new for our support team to review, and we’ll provide further updates after review
  • Time: March 31, 2023, 9:45 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: March 31, 2023, 9:44 p.m.
    Status: Monitoring
    Update: We have updated the configurations affecting this and we are seeing pages loading successful once more. We will continue to monitor after this update to make sure this does not recur. If you believe you are still experiencing this issue please submit a ticket to https://support.sensehq.co/hc/en-us/requests/new for our support team to review, and we’ll provide further updates after review
  • Time: March 31, 2023, 8:30 p.m.
    Status: Identified
    Update: Our team has identified a configuration update that is causing runtime errors intermittently for some users while navigating through the Sense Platform. We are currently working on updating this and having the product load pages correctly. We'll follow up as we receive more information here.

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Frequently Asked Questions - Sense

Is there a Sense outage?
The current status of Sense is: Systems Active
Where can I find the official status page of Sense?
The official status page for Sense is here
How can I get notified if Sense is down or experiencing an outage?
To get notified of any status changes to Sense, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Sense every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Sense do?
Sense is an AI-based talent engagement platform that assists recruiting and talent teams in customizing their interactions with candidates throughout the recruitment process.

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