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Is there an Sharpen outage?

Sharpen status: Systems Active

Last checked: a minute ago

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Sharpen outages and incidents

Outage and incident data over the last 30 days for Sharpen.

There have been 0 outages or incidents for Sharpen in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Sharpen

Outlogger tracks the status of these components for Xero:

AI Active
API Active
app.sharpencx.com Active
Chat Active
CX Active
Dashboards Active
Email Active
Fax Active
Inbound Voice Active
Insights Active
Outbound Voice Active
Sharpen Q Active
SIP Registration Active
SMS Active
AI Active
API Active
app.iz1.sharpen.cx Active
Chat Active
CX Active
Dashboards Active
Email Active
Fax Active
Inbound Voice Active
Insights Active
Outbound Voice Active
Sharpen Q Active
SIP Registration Active
SMS Active
Virginia Active
Ireland Active
Mumbai Active
Oregon Active
São Paulo Active
Singapore Active
Sydney Active
Virginia Active
Email Requests Active
Notifications Active
Service Desk Portal Active
Component Status
Active
AI Active
API Active
app.sharpencx.com Active
Chat Active
CX Active
Dashboards Active
Email Active
Fax Active
Inbound Voice Active
Insights Active
Outbound Voice Active
Sharpen Q Active
SIP Registration Active
SMS Active
Active
AI Active
API Active
app.iz1.sharpen.cx Active
Chat Active
CX Active
Dashboards Active
Email Active
Fax Active
Inbound Voice Active
Insights Active
Outbound Voice Active
Sharpen Q Active
SIP Registration Active
SMS Active
Active
Virginia Active
Active
Ireland Active
Mumbai Active
Oregon Active
São Paulo Active
Singapore Active
Sydney Active
Virginia Active
Active
Email Requests Active
Notifications Active
Service Desk Portal Active

Latest Sharpen outages and incidents.

View the latest incidents for Sharpen and check for official updates:

Updates:

  • Time: Aug. 28, 2024, 9:04 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 28, 2024, 8:49 p.m.
    Status: Monitoring
    Update: All corrective actions have been implemented and we are observing recovery. We will continue to monitor for the next 15 minutes.
  • Time: Aug. 28, 2024, 8:39 p.m.
    Status: Identified
    Update: We have identified there are still some lingering interruptions to functions such as hanging up calls. Our team continues to employ corrective actions to restore service as soon as possible.
  • Time: Aug. 28, 2024, 8:37 p.m.
    Status: Monitoring
    Update: We have identified the fault as an underlying AWS service crash. Recovery was automatically established, and we are monitoring for sustained recovery.
  • Time: Aug. 28, 2024, 8:31 p.m.
    Status: Investigating
    Update: Users of the Sharpen Q platform within our IZ1 isolation zone (app.iz1.sharpen.cx) may have experienced intermittent degradation starting at 4:22 PM EDT. All necessary resources are engaged and working to fully restore service as soon as possible
  • Time: Aug. 28, 2024, 8:24 p.m.
    Status: Investigating
    Update: We are aware of a potential service disruption in our IZ1 isolation zone. We have all necessary resources engaged to restore service. Additional details will be provided soon.

Updates:

  • Time: Aug. 13, 2024, 1:27 a.m.
    Status: Resolved
    Update: Since 3:39 PM EDT, we have observed about 90% recovery from our CNAM carrier, resulting in a small amount experiencing the original "Unknown caller" symptom. We extended the monitoring period in anticipation of 100% recovery within normal business hours, but it has not yet been observed. We continue to request updates from our carrier in effort to expedite full resolution. Since the observed impact is now below our Severity 4 impact levels, we are resolving this notification and resuming updates with individually impacted customers. Should you have continued concerns regarding this impact, open a support request at support.sharpencx.com
  • Time: Aug. 12, 2024, 9:14 p.m.
    Status: Monitoring
    Update: Our vendor has implemented a resolution and is currently monitoring results.
  • Time: Aug. 12, 2024, 7:50 p.m.
    Status: Identified
    Update: Our vendor has identified the cause of this incident and is working towards a resolution.
  • Time: Aug. 12, 2024, 7:27 p.m.
    Status: Investigating
    Update: We are aware of an issue impacting caller ID names displaying as "Unknown Caller". This is an expected fallback for a name lookup failure with our carrier. We are currently working with our vendor to resolve.

Updates:

  • Time: May 13, 2024, 3:55 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 13, 2024, 3:39 p.m.
    Status: Monitoring
    Update: We have implemented a fix and are monitoring recovery.
  • Time: May 13, 2024, 3:28 p.m.
    Status: Identified
    Update: We are continuing our efforts toward addressing this issue and estimate resolution to be achieved within 15 minutes. In addition, scope of impact has been identified as follows. Sharpen Q inbound and outbound interaction routing operation impacted intermittently at varying levels of disruption including delay through full disruption.
  • Time: May 13, 2024, 3:17 p.m.
    Status: Identified
    Update: We have identified the issue and are working through corrective actions to restore service as soon as possible.
  • Time: May 13, 2024, 3:16 p.m.
    Status: Investigating
    Update: We are experiencing an issue disrupting some voice interactions for users of the Sharpen Q platform in IZ0. We have all resources engaged and are restoring service as soon as possible.

Updates:

  • Time: May 10, 2024, 1:21 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 10, 2024, 1:21 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 10, 2024, 1:15 p.m.
    Status: Monitoring
    Update: A fix has been implemented as of 9:09 AM EDT and we are monitoring sustained recovery.
  • Time: May 10, 2024, 1:15 p.m.
    Status: Monitoring
    Update: A fix has been implemented as of 9:09 AM EDT and we are monitoring sustained recovery.
  • Time: May 10, 2024, 1:05 p.m.
    Status: Investigating
    Update: Some users of the Sharpen platform are experiencing disruption to their IVR inbound call flows where menu options chosen are not routing interactions to queue. We have isolated the issue and have all necessary resources engaged to resolve this incident as soon as possible.
  • Time: May 10, 2024, 1:05 p.m.
    Status: Investigating
    Update: Some users of the Sharpen platform are experiencing disruption to their IVR inbound call flows where menu options chosen are not routing interactions to queue. We have isolated the issue and have all necessary resources engaged to resolve this incident as soon as possible.

Updates:

  • Time: April 29, 2024, 7:56 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: April 29, 2024, 7:37 p.m.
    Status: Monitoring
    Update: We have identified the root cause of this issue. A vendor supporting a portion of our operations entered a degraded state, causing this issue. This vendor has restored service and is monitoring recovery. We will continue to monitor recovery along side our vendor, as well as pursue preventive measures to prevent impact, should a similar event occur in the future.
  • Time: April 29, 2024, 7:22 p.m.
    Status: Monitoring
    Update: Our fix validation affirms resolution of this issue. We are monitoring for sustained recovery.
  • Time: April 29, 2024, 7:18 p.m.
    Status: Identified
    Update: We have identified the issue and are evaluating initial recovery steps.
  • Time: April 29, 2024, 7:14 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: April 29, 2024, 7:08 p.m.
    Status: Investigating
    Update: We are aware of a potential service disruption impacting Sharpen Q and an inability to pick up calls. We have all necessary resources engaged to restore service. Additional details will be provided soon.

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Frequently Asked Questions - Sharpen

Is there a Sharpen outage?
The current status of Sharpen is: Systems Active
Where can I find the official status page of Sharpen?
The official status page for Sharpen is here
How can I get notified if Sharpen is down or experiencing an outage?
To get notified of any status changes to Sharpen, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Sharpen every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

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