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Is there an Sherpa outage?

Sherpa status: Systems Active

Last checked: 9 minutes ago

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Sherpa outages and incidents

Outage and incident data over the last 30 days for Sherpa.

There have been 0 outages or incidents for Sherpa in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Sherpa

Outlogger tracks the status of these components for Xero:

API & Delivery Management Portal Active
AU Website Active
Blog Active
Driver Tracking Active
NZ Website Active
RTM (Real Time Message) API Active
Component Status
API & Delivery Management Portal Active
AU Website Active
Blog Active
Driver Tracking Active
NZ Website Active
RTM (Real Time Message) API Active

Latest Sherpa outages and incidents.

View the latest incidents for Sherpa and check for official updates:

Updates:

  • Time: July 26, 2022, 1:42 a.m.
    Status: Resolved
    Update: The incident with our platform has now been resolved. You should be able to access your account via the Sherpa web and/or mobile apps. For Businesses: Any new bookings or updates to existing deliveries submitted between 10-11:30am AEDT today will need to be re-submitted (if you received an error message). For Drivers: You should now be able to login to the app and continue on with your deliveries. Please ensure that any recent updates you made to deliveries before 11:30am this morning have been applied. Please contact our support team if you are still encountering any issues: [email protected] We apologise for the disruption and thank you for your understanding.
  • Time: July 26, 2022, 1:23 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we're monitoring the results.
  • Time: July 26, 2022, 1:13 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: July 26, 2022, 12:56 a.m.
    Status: Investigating
    Update: We’re experiencing a service outage. Our team is currently working to restore the service. We apologise for any inconvenience. We will post another update as soon as we learn more.

Updates:

  • Time: March 21, 2022, 10:47 p.m.
    Status: Resolved
    Update: The incident with our platform has now been resolved. You should be able to access your account via the Sherpa web and/or mobile apps. For Businesses: Any new bookings or updates to existing deliveries submitted before 9:30am today will need to be re-submitted (if you received an error message). For Drivers: You should now be able to login to the app and continue on with your deliveries. Please ensure that any recent updates you made to deliveries before 9:30am this morning have been applied. Please contact our support team if you are still encountering any issues: [email protected] We apologise for the disruption and thank you for your understanding.
  • Time: March 21, 2022, 10:47 p.m.
    Status: Resolved
    Update: The incident with our platform has now been resolved. You should be able to access your account via the Sherpa web and/or mobile apps. For Businesses: Any new bookings or updates to existing deliveries submitted before 9:30am today will need to be re-submitted (if you received an error message). For Drivers: You should now be able to login to the app and continue on with your deliveries. Please ensure that any recent updates you made to deliveries before 9:30am this morning have been applied. Please contact our support team if you are still encountering any issues: [email protected] We apologise for the disruption and thank you for your understanding.
  • Time: March 21, 2022, 10:30 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we're monitoring the results.
  • Time: March 21, 2022, 10:30 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we're monitoring the results.
  • Time: March 21, 2022, 10:11 p.m.
    Status: Investigating
    Update: We’re experiencing a service outage with drivers being unable to accept jobs. Our team is currently working to restore the service. We apologise for any inconvenience. We will post another update as soon as we learn more.
  • Time: March 21, 2022, 10:11 p.m.
    Status: Investigating
    Update: We’re experiencing a service outage with drivers being unable to accept jobs. Our team is currently working to restore the service. We apologise for any inconvenience. We will post another update as soon as we learn more.

Updates:

  • Time: Nov. 16, 2021, 6:17 p.m.
    Status: Postmortem
    Update: [https://status.cloud.google.com/incidents/6PM5mNd43NbMqjCZ5REh](https://status.cloud.google.com/incidents/6PM5mNd43NbMqjCZ5REh)
  • Time: Nov. 16, 2021, 6:16 p.m.
    Status: Resolved
    Update: The issue was identified and fixed by our cloud service provider.
  • Time: Nov. 16, 2021, 5:57 p.m.
    Status: Investigating
    Update: We are experiencing an unexpected outage

Updates:

  • Time: Nov. 16, 2021, 6:17 p.m.
    Status: Postmortem
    Update: [https://status.cloud.google.com/incidents/6PM5mNd43NbMqjCZ5REh](https://status.cloud.google.com/incidents/6PM5mNd43NbMqjCZ5REh)
  • Time: Nov. 16, 2021, 6:16 p.m.
    Status: Resolved
    Update: The issue was identified and fixed by our cloud service provider.
  • Time: Nov. 16, 2021, 5:57 p.m.
    Status: Investigating
    Update: We are experiencing an unexpected outage

Updates:

  • Time: Oct. 23, 2020, 12:55 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 23, 2020, 12:36 a.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Oct. 23, 2020, 12:36 a.m.
    Status: Identified
    Update: We’re currently investigating reports of a potential service interruption with our third-party routing service. We apologise for any inconvenience and will post another update as soon as we learn more.

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Frequently Asked Questions - Sherpa

Is there a Sherpa outage?
The current status of Sherpa is: Systems Active
Where can I find the official status page of Sherpa?
The official status page for Sherpa is here
How can I get notified if Sherpa is down or experiencing an outage?
To get notified of any status changes to Sherpa, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Sherpa every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Sherpa do?
This service offers same-day package delivery from 7am to 9pm, 7 days a week. Easily log deliveries and track products in real-time.

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