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Is there an ShipHawk outage?

ShipHawk status: Systems Active

Last checked: 7 minutes ago

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ShipHawk outages and incidents

Outage and incident data over the last 30 days for ShipHawk.

There have been 0 outages or incidents for ShipHawk in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for ShipHawk

Outlogger tracks the status of these components for Xero:

ShipHawk Application Active
ShipHawk Website Active
DHL eCommerce Active
FedEx Web Services Active
LTL / Other Carrier Web Services Active
UPS Web Services Active
USPS via Endicia Active
USPS via Pitney Bowes Active
Shipping APIs Active
WMS APIs Active
WMS Active
sh-default Active
sh-p-2 Active
Acumatica App Active
Amazon Web Services Active
Magento Active
Oracle NetSuite SuiteApp Active
Shopify App Active
Component Status
ShipHawk Application Active
ShipHawk Website Active
Active
DHL eCommerce Active
FedEx Web Services Active
LTL / Other Carrier Web Services Active
UPS Web Services Active
USPS via Endicia Active
USPS via Pitney Bowes Active
Active
Shipping APIs Active
WMS APIs Active
Active
WMS Active
Active
sh-default Active
sh-p-2 Active
Active
Acumatica App Active
Amazon Web Services Active
Magento Active
Oracle NetSuite SuiteApp Active
Shopify App Active

Latest ShipHawk outages and incidents.

View the latest incidents for ShipHawk and check for official updates:

Updates:

  • Time: Oct. 16, 2023, 10:19 p.m.
    Status: Resolved
    Update: This incident has been resolved by Pitney Bowes.
  • Time: Oct. 16, 2023, 7:06 p.m.
    Status: Identified
    Update: Pitney Bowes has notified us they are experiencing an API Degraded Performance. Customers who use Pitney Bowes may experience slowness in getting shipping rates or printing labels. We will continue to monitor their progress as they resolve this issue. For additional information use Pitney Bowes status page - https://apistatus.pitneybowes.com/

Updates:

  • Time: Sept. 13, 2023, 10:42 p.m.
    Status: Resolved
    Update: The incident is now fully resolved.
  • Time: Sept. 13, 2023, 10:42 p.m.
    Status: Resolved
    Update: The incident is now fully resolved.
  • Time: Sept. 13, 2023, 9:29 p.m.
    Status: Investigating
    Update: API services are fully restored now. The team is still investigating the root cause and is actively monitoring it.
  • Time: Sept. 13, 2023, 9:29 p.m.
    Status: Investigating
    Update: API services are fully restored now. The team is still investigating the root cause and is actively monitoring it.
  • Time: Sept. 13, 2023, 9:26 p.m.
    Status: Investigating
    Update: We are currently experiencing a partial API disruption. Our team is working to identify the root cause and implement a solution. Further details will be provided shortly.

Updates:

  • Time: June 3, 2023, 4:04 p.m.
    Status: Resolved
    Update: According to NetSuite, all services in US Ashburn data centers have been restored following the power interruption caused by a cooling system issue.
  • Time: June 2, 2023, 8:03 p.m.
    Status: Identified
    Update: NetSuite notified us that NetSuite service is unavailable in US Ashburn data centers as a result of a data center physical infrastructure issue. We will continue to monitor their progress as they resolve this issue. Customer impact: Customers with NetSuite accounts hosted in US Ashburn may experience delays in Orders and Shipments synchronization with NetSuite. Additional details can be found on the NetSuite status page - https://status.netsuite.com/ Start Time: 12:14pm Pacific Time

Updates:

  • Time: June 3, 2023, 4:04 p.m.
    Status: Resolved
    Update: According to NetSuite, all services in US Ashburn data centers have been restored following the power interruption caused by a cooling system issue.
  • Time: June 2, 2023, 8:03 p.m.
    Status: Identified
    Update: NetSuite notified us that NetSuite service is unavailable in US Ashburn data centers as a result of a data center physical infrastructure issue. We will continue to monitor their progress as they resolve this issue. Customer impact: Customers with NetSuite accounts hosted in US Ashburn may experience delays in Orders and Shipments synchronization with NetSuite. Additional details can be found on the NetSuite status page - https://status.netsuite.com/ Start Time: 12:14pm Pacific Time

Updates:

  • Time: March 13, 2023, 6:57 p.m.
    Status: Resolved
    Update: The NetSuite team confirmed that their engineers resolved the defect and deployed the change. Please let us know if you still experience any issues with Item Fulfillments Synchronization.
  • Time: March 11, 2023, 4:47 a.m.
    Status: Monitoring
    Update: The NetSuite team is still working on the fix on the NetSuite side. For the customers that are still experiencing the issue, for faster resolution, we recommend upgrading the ShipHawk bundle version to 2023.2.0.1, which includes the fix. To get the latest information on the incident you can subscribe to the ShipHawk status page updates or contact NetSuite support for the status of the solution for defect #711212.
  • Time: March 11, 2023, 4:27 a.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented by NetSuite team.
  • Time: March 10, 2023, 8:16 p.m.
    Status: Investigating
    Update: The NetSuite team confirmed that there is a defect in the most recent NetSuite update. The defect details are: "Defect 711212 : Item Saved Search > Result subtab > Add Base Price as Group > Error: INVALID_RESULT_SUMMARY_FUNC". While the NetSuite team is working on the solution, ShipHawk Technical Support has a short-term solution for all affected customers. If your account is affected, please reach out to [email protected] to receive instructions or assistance with the fix.
  • Time: March 10, 2023, 5:34 p.m.
    Status: Investigating
    Update: We're working on a complete solution with NetSuite support. Meanwhile, the ShipHawk engineering team provided a short-term solution that can be applied to the NetSuite bundle immediately. If your account is affected, please contact the ShipHawk support team [email protected] to get the solution applied to your NetSuite account.
  • Time: March 10, 2023, 4:12 p.m.
    Status: Investigating
    Update: NetSuite users are facing issues with Item Fulfillments sync from NetSuite to ShipHawk. When NetSuite users save an Item Shipment record, the error is shown: "The result field Base Price cannot be grouped. Please edit the search and omit this field or use a different summary function." This was first reported at 5:15 AM Pacific Time. We are currently investigating and have reached out to NetSuite support. No changes that could cause the issue were made by ShipHawk.

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Frequently Asked Questions - ShipHawk

Is there a ShipHawk outage?
The current status of ShipHawk is: Systems Active
Where can I find the official status page of ShipHawk?
The official status page for ShipHawk is here
How can I get notified if ShipHawk is down or experiencing an outage?
To get notified of any status changes to ShipHawk, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of ShipHawk every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does ShipHawk do?
ShipHawk offers eCommerce shipping automation solutions through their shipping software API, enhancing shipping efficiency and cost savings.

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