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Is there an ShipHawk outage?

ShipHawk status: Systems Active

Last checked: 7 minutes ago

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ShipHawk outages and incidents

Outage and incident data over the last 30 days for ShipHawk.

There have been 0 outages or incidents for ShipHawk in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for ShipHawk

Outlogger tracks the status of these components for Xero:

ShipHawk Application Active
ShipHawk Website Active
DHL eCommerce Active
FedEx Web Services Active
LTL / Other Carrier Web Services Active
UPS Web Services Active
USPS via Endicia Active
USPS via Pitney Bowes Active
Shipping APIs Active
WMS APIs Active
WMS Active
sh-default Active
sh-p-2 Active
Acumatica App Active
Amazon Web Services Active
Magento Active
Oracle NetSuite SuiteApp Active
Shopify App Active
Component Status
ShipHawk Application Active
ShipHawk Website Active
Active
DHL eCommerce Active
FedEx Web Services Active
LTL / Other Carrier Web Services Active
UPS Web Services Active
USPS via Endicia Active
USPS via Pitney Bowes Active
Active
Shipping APIs Active
WMS APIs Active
Active
WMS Active
Active
sh-default Active
sh-p-2 Active
Active
Acumatica App Active
Amazon Web Services Active
Magento Active
Oracle NetSuite SuiteApp Active
Shopify App Active

Latest ShipHawk outages and incidents.

View the latest incidents for ShipHawk and check for official updates:

Updates:

  • Time: March 13, 2023, 6:57 p.m.
    Status: Resolved
    Update: The NetSuite team confirmed that their engineers resolved the defect and deployed the change. Please let us know if you still experience any issues with Item Fulfillments Synchronization.
  • Time: March 11, 2023, 4:47 a.m.
    Status: Monitoring
    Update: The NetSuite team is still working on the fix on the NetSuite side. For the customers that are still experiencing the issue, for faster resolution, we recommend upgrading the ShipHawk bundle version to 2023.2.0.1, which includes the fix. To get the latest information on the incident you can subscribe to the ShipHawk status page updates or contact NetSuite support for the status of the solution for defect #711212.
  • Time: March 11, 2023, 4:27 a.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented by NetSuite team.
  • Time: March 10, 2023, 8:16 p.m.
    Status: Investigating
    Update: The NetSuite team confirmed that there is a defect in the most recent NetSuite update. The defect details are: "Defect 711212 : Item Saved Search > Result subtab > Add Base Price as Group > Error: INVALID_RESULT_SUMMARY_FUNC". While the NetSuite team is working on the solution, ShipHawk Technical Support has a short-term solution for all affected customers. If your account is affected, please reach out to [email protected] to receive instructions or assistance with the fix.
  • Time: March 10, 2023, 5:34 p.m.
    Status: Investigating
    Update: We're working on a complete solution with NetSuite support. Meanwhile, the ShipHawk engineering team provided a short-term solution that can be applied to the NetSuite bundle immediately. If your account is affected, please contact the ShipHawk support team [email protected] to get the solution applied to your NetSuite account.
  • Time: March 10, 2023, 4:12 p.m.
    Status: Investigating
    Update: NetSuite users are facing issues with Item Fulfillments sync from NetSuite to ShipHawk. When NetSuite users save an Item Shipment record, the error is shown: "The result field Base Price cannot be grouped. Please edit the search and omit this field or use a different summary function." This was first reported at 5:15 AM Pacific Time. We are currently investigating and have reached out to NetSuite support. No changes that could cause the issue were made by ShipHawk.

Updates:

  • Time: Jan. 31, 2023, 4:53 p.m.
    Status: Resolved
    Update: This incident has been resolved by DHL eCommerce Customer impact: Some customers were unable to rate, print labels or track with DHL eCommerce. Start Time: 7:40am Pacific Time End Time: 8:30am Pacific Time
  • Time: Jan. 31, 2023, 4:06 p.m.
    Status: Investigating
    Update: DHL eCommerce has notified us they are experiencing an API outage. We will continue to monitor their progress as they resolve this issue. Customer impact: Some customers may be unable to rate, print labels or track with DHL eCommerce. Start Time: 7:40am Pacific Time

Updates:

  • Time: Jan. 31, 2023, 4:53 p.m.
    Status: Resolved
    Update: This incident has been resolved by DHL eCommerce Customer impact: Some customers were unable to rate, print labels or track with DHL eCommerce. Start Time: 7:40am Pacific Time End Time: 8:30am Pacific Time
  • Time: Jan. 31, 2023, 4:06 p.m.
    Status: Investigating
    Update: DHL eCommerce has notified us they are experiencing an API outage. We will continue to monitor their progress as they resolve this issue. Customer impact: Some customers may be unable to rate, print labels or track with DHL eCommerce. Start Time: 7:40am Pacific Time

Updates:

  • Time: Jan. 27, 2023, 12:53 a.m.
    Status: Resolved
    Update: This incident has been resolved by DHL eCommerce Customer impact: Some customers were unable to rate, print labels or track with DHL eCommerce. Start Time: 1:24pm Pacific Time End Time: 2:14pm Pacific Time
  • Time: Jan. 27, 2023, 12:53 a.m.
    Status: Resolved
    Update: This incident has been resolved by DHL eCommerce Customer impact: Some customers were unable to rate, print labels or track with DHL eCommerce. Start Time: 1:24pm Pacific Time End Time: 2:14pm Pacific Time
  • Time: Jan. 26, 2023, 9:38 p.m.
    Status: Identified
    Update: DHL eCommerce has notified us they are experiencing an API outage. We will continue to monitor their progress as they resolve this issue. Customer impact: Some customers may be unable to rate, print labels or track with DHL eCommerce. Start Time: 1:24pm Pacific Time
  • Time: Jan. 26, 2023, 9:38 p.m.
    Status: Identified
    Update: DHL eCommerce has notified us they are experiencing an API outage. We will continue to monitor their progress as they resolve this issue. Customer impact: Some customers may be unable to rate, print labels or track with DHL eCommerce. Start Time: 1:24pm Pacific Time

Updates:

  • Time: Dec. 5, 2022, 9:13 p.m.
    Status: Resolved
    Update: Customer impact: ShipHawk servers are up and available, and some customers are being impacted by internet connectivity with Amazon US-East-2 resources. Here is the latest update from Amazon: "1:06 PM PST Between 11:34 AM and 12:51 PM PST, customers experienced Internet connectivity issues for some networks to and from the US-EAST-2 Region. Connectivity between instances within the Region, in between Regions, and Direct Connect connectivity were not impacted by this issue. The issue has been resolved and connectivity has been fully restored." Start Time: 11:34am Pacific Time End Time: 1:06pm Pacific Time
  • Time: Dec. 5, 2022, 9:03 p.m.
    Status: Identified
    Update: Customer impact: ShipHawk servers are up and available, and some customers are being impacted by internet connectivity with Amazon US-East-2 resources. Here is the latest update from Amazon: "12:59 PM PST We are beginning to signs of recovery, and continue to work toward full resolution." To follow updates from Amazon, you can subscribe here: https://status.aws.amazon.com/rss/internetconnectivity-us-east-2.rss We are actively monitoring this issue. Start Time: 12:26pm Pacific Time
  • Time: Dec. 5, 2022, 8:56 p.m.
    Status: Identified
    Update: Customer impact: ShipHawk servers are up and available, and some customers are being impacted by internet connectivity with Amazon US-East-2 resources. Here is the latest update from Amazon: "12:51 PM PST We can confirm an issue which is impacting Internet connectivity for the US-EAST-2 Region, and are attempting multiple parallel mitigation paths. Connectivity between instances within the US-EAST-2 Region, in-between AWS Regions, and Direct Connect traffic is not impacted by the event. Some customers may be experiencing VPN connectivity due to this issue." To follow updates from Amazon, you can subscribe here: https://status.aws.amazon.com/rss/internetconnectivity-us-east-2.rss We are actively monitoring this issue. Start Time: 12:26pm Pacific Time
  • Time: Dec. 5, 2022, 8:38 p.m.
    Status: Identified
    Update: Customer impact: ShipHawk servers are up and available, and some customers are being impacted by internet connectivity with Amazon US-East-2 resources. Amazon is now investigating the issue and has posted the issue publically: https://health.aws.amazon.com/health/status The latest update is: "12:26 PM PST We are investigating an issue, which may be impacting Internet connectivity between some customer networks and the US-EAST-2 Region." To follow updates from Amazon, you can subscribe here: https://status.aws.amazon.com/rss/internetconnectivity-us-east-2.rss We are actively monitoring this issue. Start Time: 12:26pm Pacific Time
  • Time: Dec. 5, 2022, 8 p.m.
    Status: Investigating
    Update: We are currently investigating an issue where some customers have reported being unable to log into ShipHawk. While AWS has not reported this yet, we are seeing degraded performance reported by: https://downdetector.com/status/aws-amazon-web-services/

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Frequently Asked Questions - ShipHawk

Is there a ShipHawk outage?
The current status of ShipHawk is: Systems Active
Where can I find the official status page of ShipHawk?
The official status page for ShipHawk is here
How can I get notified if ShipHawk is down or experiencing an outage?
To get notified of any status changes to ShipHawk, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of ShipHawk every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does ShipHawk do?
ShipHawk offers eCommerce shipping automation solutions through their shipping software API, enhancing shipping efficiency and cost savings.

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