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Is there an ShipHero outage?

ShipHero status: Systems Active

Last checked: 2 minutes ago

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ShipHero outages and incidents

Outage and incident data over the last 30 days for ShipHero.

There have been 2 outages or incidents for ShipHero in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for ShipHero

Outlogger tracks the status of these components for Xero:

Label Printing Active
Miscellaneous Services Active
ShipHero Authentication Active
ShipHero Dashboard Active
ShipHero Mobile App Active
ShipHero Public API Active
ShipHero Ticket Support Active
Store Integrations Active
Component Status
Label Printing Active
Miscellaneous Services Active
ShipHero Authentication Active
ShipHero Dashboard Active
ShipHero Mobile App Active
ShipHero Public API Active
ShipHero Ticket Support Active
Store Integrations Active

Latest ShipHero outages and incidents.

View the latest incidents for ShipHero and check for official updates:

Updates:

  • Time: July 24, 2024, 2:34 p.m.
    Status: Resolved
    Update: Thank you for your patience, all affected orders will now ship.
  • Time: July 24, 2024, 1:39 p.m.
    Status: Identified
    Update: Do not reprocess orders if you have an order with this issue please leave it as is and wait until the issue is resolved to reprint. Reprocessing orders or clearing and repicking orders will not resolve the issue. Not all orders have this issue but any order you reprocess and any new order will have this issue. We are close to deploying a change that we expect to fix this issue. We will post an update once fixed.
  • Time: July 24, 2024, 1:29 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: July 24, 2024, 1:18 p.m.
    Status: Identified
    Update: Some labels can't be printed due to "invalid numeric input values" errors. We've identified the issue and are working on a fix.

Updates:

  • Time: July 24, 2024, 2:34 p.m.
    Status: Resolved
    Update: Thank you for your patience, all affected orders will now ship.
  • Time: July 24, 2024, 1:39 p.m.
    Status: Identified
    Update: Do not reprocess orders if you have an order with this issue please leave it as is and wait until the issue is resolved to reprint. Reprocessing orders or clearing and repicking orders will not resolve the issue. Not all orders have this issue but any order you reprocess and any new order will have this issue. We are close to deploying a change that we expect to fix this issue. We will post an update once fixed.
  • Time: July 24, 2024, 1:29 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: July 24, 2024, 1:18 p.m.
    Status: Identified
    Update: Some labels can't be printed due to "invalid numeric input values" errors. We've identified the issue and are working on a fix.

Updates:

  • Time: July 14, 2024, 5:07 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 14, 2024, 5:06 a.m.
    Status: Investigating
    Update: The maintenance tasks have been completed. All systems are operational.
  • Time: July 14, 2024, 4 a.m.
    Status: Investigating
    Update: Systems will be down during the maintenance window as announced: 12am ET to 5am ET on Sunday, July 14, 2024.

Updates:

  • Time: July 14, 2024, 5:07 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 14, 2024, 5:06 a.m.
    Status: Investigating
    Update: The maintenance tasks have been completed. All systems are operational.
  • Time: July 14, 2024, 4 a.m.
    Status: Investigating
    Update: Systems will be down during the maintenance window as announced: 12am ET to 5am ET on Sunday, July 14, 2024.

Updates:

  • Time: May 23, 2024, 7:49 p.m.
    Status: Resolved
    Update: Orders are now processing immediately again. Thank you for your patience.
  • Time: May 23, 2024, 7:06 p.m.
    Status: Investigating
    Update: There is a delay in automation rules running. We are investigating.

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Frequently Asked Questions - ShipHero

Is there a ShipHero outage?
The current status of ShipHero is: Systems Active
Where can I find the official status page of ShipHero?
The official status page for ShipHero is here
How can I get notified if ShipHero is down or experiencing an outage?
To get notified of any status changes to ShipHero, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of ShipHero every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

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