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Is there an ShipHero outage?

ShipHero status: Systems Active

Last checked: 10 minutes ago

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ShipHero outages and incidents

Outage and incident data over the last 30 days for ShipHero.

There have been 2 outages or incidents for ShipHero in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for ShipHero

Outlogger tracks the status of these components for Xero:

Label Printing Active
Miscellaneous Services Active
ShipHero Authentication Active
ShipHero Dashboard Active
ShipHero Mobile App Active
ShipHero Public API Active
ShipHero Ticket Support Active
Store Integrations Active
Component Status
Label Printing Active
Miscellaneous Services Active
ShipHero Authentication Active
ShipHero Dashboard Active
ShipHero Mobile App Active
ShipHero Public API Active
ShipHero Ticket Support Active
Store Integrations Active

Latest ShipHero outages and incidents.

View the latest incidents for ShipHero and check for official updates:

Updates:

  • Time: May 23, 2024, 7:49 p.m.
    Status: Resolved
    Update: Orders are now processing immediately again. Thank you for your patience.
  • Time: May 23, 2024, 7:06 p.m.
    Status: Investigating
    Update: There is a delay in automation rules running. We are investigating.

Updates:

  • Time: May 22, 2024, 5:28 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 22, 2024, 5:14 p.m.
    Status: Monitoring
    Update: The issue seems mostly resolved, we'll continue monitoring.
  • Time: May 22, 2024, 4:31 p.m.
    Status: Identified
    Update: Shippo's label printing API has been down since 12:02 EST, so no Shippo labels can be generated from ShipHero. If you need to continue shipping while rate-shopping, you can temporarily disable Shippo from your carrier settings page. We'll continue to monitor and update when Shippo resolves the issue. You can track it directly from Shippo in their status page: https://status.goshippo.com/

Updates:

  • Time: May 22, 2024, 5:28 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 22, 2024, 5:14 p.m.
    Status: Monitoring
    Update: The issue seems mostly resolved, we'll continue monitoring.
  • Time: May 22, 2024, 4:31 p.m.
    Status: Identified
    Update: Shippo's label printing API has been down since 12:02 EST, so no Shippo labels can be generated from ShipHero. If you need to continue shipping while rate-shopping, you can temporarily disable Shippo from your carrier settings page. We'll continue to monitor and update when Shippo resolves the issue. You can track it directly from Shippo in their status page: https://status.goshippo.com/

Updates:

  • Time: May 3, 2024, 8:33 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 3, 2024, 8:22 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: May 3, 2024, 8:19 p.m.
    Status: Identified
    Update: We've isolated the issue, it's recovering, most new log ins should succeed.
  • Time: May 3, 2024, 8:15 p.m.
    Status: Investigating
    Update: Several systems are impacted, we believe it's related to our authentication systems and are working with our provider to bring things back up.

Updates:

  • Time: May 3, 2024, 8:33 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 3, 2024, 8:22 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: May 3, 2024, 8:19 p.m.
    Status: Identified
    Update: We've isolated the issue, it's recovering, most new log ins should succeed.
  • Time: May 3, 2024, 8:15 p.m.
    Status: Investigating
    Update: Several systems are impacted, we believe it's related to our authentication systems and are working with our provider to bring things back up.

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Frequently Asked Questions - ShipHero

Is there a ShipHero outage?
The current status of ShipHero is: Systems Active
Where can I find the official status page of ShipHero?
The official status page for ShipHero is here
How can I get notified if ShipHero is down or experiencing an outage?
To get notified of any status changes to ShipHero, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of ShipHero every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

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