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Is there an ShipHero outage?

ShipHero status: Systems Active

Last checked: 7 minutes ago

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ShipHero outages and incidents

Outage and incident data over the last 30 days for ShipHero.

There have been 2 outages or incidents for ShipHero in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for ShipHero

Outlogger tracks the status of these components for Xero:

Label Printing Active
Miscellaneous Services Active
ShipHero Authentication Active
ShipHero Dashboard Active
ShipHero Mobile App Active
ShipHero Public API Active
ShipHero Ticket Support Active
Store Integrations Active
Component Status
Label Printing Active
Miscellaneous Services Active
ShipHero Authentication Active
ShipHero Dashboard Active
ShipHero Mobile App Active
ShipHero Public API Active
ShipHero Ticket Support Active
Store Integrations Active

Latest ShipHero outages and incidents.

View the latest incidents for ShipHero and check for official updates:

Updates:

  • Time: April 22, 2024, 6:20 p.m.
    Status: Resolved
    Update: This issue has been resolved. Thank you for your patience.
  • Time: April 22, 2024, 6:20 p.m.
    Status: Resolved
    Update: This issue has been resolved. Thank you for your patience.
  • Time: April 22, 2024, 6:05 p.m.
    Status: Identified
    Update: There is an issue with some pages of the web dashboard - app.shiphero.com - not loading. We have identified the issue and are working on a fix.
  • Time: April 22, 2024, 6:05 p.m.
    Status: Identified
    Update: There is an issue with some pages of the web dashboard - app.shiphero.com - not loading. We have identified the issue and are working on a fix.

Updates:

  • Time: April 5, 2024, 7:57 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: April 5, 2024, 7:51 p.m.
    Status: Monitoring
    Update: This issue has been resolved, we will continue to monitor.
  • Time: April 5, 2024, 7:49 p.m.
    Status: Investigating
    Update: app.shiphero.com is currently inaccessible, our engineers are working to restore it. All other features are operational.

Updates:

  • Time: April 5, 2024, 7:57 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: April 5, 2024, 7:51 p.m.
    Status: Monitoring
    Update: This issue has been resolved, we will continue to monitor.
  • Time: April 5, 2024, 7:49 p.m.
    Status: Investigating
    Update: app.shiphero.com is currently inaccessible, our engineers are working to restore it. All other features are operational.

Updates:

  • Time: March 6, 2024, 10:23 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 6, 2024, 3:13 a.m.
    Status: Monitoring
    Update: ShipHero Engineers have fixed all orders that were impacted by this incident. All static slotting inventory has been fixed. Dynamic slotting will show less on-hand inventory than actual. ShipHero Engineers are reviewing these SKUs and finalizing the fix for inventory that was over-deducted. We will provide another update in the morning, once the dynamic slotting inventory has been cleaned up.
  • Time: March 5, 2024, 3:13 p.m.
    Status: Monitoring
    Update: You can resume shipping. The orders that shipped during the issue caused wrong inventory and the items to stay in the totes and the orders to not be fully fulfilled. We're fixing that data. It is very important that you do not manually fix the inventory or clear the totes or set the orders as fulfilled. We appreciate your patience will we fix the data. You can ship any orders whether they are in totes or not. If a tote shows in use don't clear it, it'll automatically clear when our data cleanup is done.
  • Time: March 5, 2024, 3:05 p.m.
    Status: Identified
    Update: Please pause shipping and it is very important that you do not try to manual fix the data for inventory or shipments. We'll be fixing them all automatically. If you update inventory or clear totes manually your data will become wrong. We'll post when you can resume shipping.
  • Time: March 5, 2024, 2:50 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: March 6, 2024, 10:23 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 6, 2024, 3:13 a.m.
    Status: Monitoring
    Update: ShipHero Engineers have fixed all orders that were impacted by this incident. All static slotting inventory has been fixed. Dynamic slotting will show less on-hand inventory than actual. ShipHero Engineers are reviewing these SKUs and finalizing the fix for inventory that was over-deducted. We will provide another update in the morning, once the dynamic slotting inventory has been cleaned up.
  • Time: March 5, 2024, 3:13 p.m.
    Status: Monitoring
    Update: You can resume shipping. The orders that shipped during the issue caused wrong inventory and the items to stay in the totes and the orders to not be fully fulfilled. We're fixing that data. It is very important that you do not manually fix the inventory or clear the totes or set the orders as fulfilled. We appreciate your patience will we fix the data. You can ship any orders whether they are in totes or not. If a tote shows in use don't clear it, it'll automatically clear when our data cleanup is done.
  • Time: March 5, 2024, 3:05 p.m.
    Status: Identified
    Update: Please pause shipping and it is very important that you do not try to manual fix the data for inventory or shipments. We'll be fixing them all automatically. If you update inventory or clear totes manually your data will become wrong. We'll post when you can resume shipping.
  • Time: March 5, 2024, 2:50 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

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Frequently Asked Questions - ShipHero

Is there a ShipHero outage?
The current status of ShipHero is: Systems Active
Where can I find the official status page of ShipHero?
The official status page for ShipHero is here
How can I get notified if ShipHero is down or experiencing an outage?
To get notified of any status changes to ShipHero, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of ShipHero every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

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