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Is there an Shippeo outage?

Shippeo status: Systems Active

Last checked: 2 minutes ago

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Shippeo outages and incidents

Outage and incident data over the last 30 days for Shippeo.

There have been 2 outages or incidents for Shippeo in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Shippeo

Outlogger tracks the status of these components for Xero:

API Active
EDI Active
Onboarding Automation Center (OAC) Active
Web platform Active
ETA Availability Active
Events Tracking Active
GPS Tracking Active
Insights Dashboards Active
Notifications Active
ETA Availability Active
Events Tracking Active
GPS tracking Active
Insights Dashboards Active
Mobile application Active
Notifications Active
Workflows Active
Component Status
API Active
EDI Active
Onboarding Automation Center (OAC) Active
Web platform Active
Active
ETA Availability Active
Events Tracking Active
GPS Tracking Active
Insights Dashboards Active
Notifications Active
Active
ETA Availability Active
Events Tracking Active
GPS tracking Active
Insights Dashboards Active
Mobile application Active
Notifications Active
Workflows Active

Latest Shippeo outages and incidents.

View the latest incidents for Shippeo and check for official updates:

Updates:

  • Time: Oct. 8, 2024, 12:18 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 8, 2024, 9:22 a.m.
    Status: Monitoring
    Update: Dear users, An incident is currently affecting the sending of Ocean positions-out and Ocean events-out flows. A potential fix has been deployed and we are actively monitoring the resolution. We thank you in advance for your understanding.

Updates:

  • Time: Oct. 7, 2024, 11:13 a.m.
    Status: Resolved
    Update: Dear users, Our technical team has implemented a fix this morning to address the issue with "not trackable" containers. Existing orders have also been updated, and we should now be able to track them.
  • Time: Oct. 4, 2024, 1:17 p.m.
    Status: Identified
    Update: Dear users, We have identified tracking issues affecting certain Ocean containers in Shippeo following the release on 17/09. Some users may have observed containers marked as "not trackable" in their accounts. Our technical team has identified the root cause, and a solution is being prepared for implementation at the beginning of next week. As a temporary workaround, users may send an order update with the MBL reference to initiate tracking.

Updates:

  • Time: Sept. 26, 2024, 4:12 p.m.
    Status: Resolved
    Update: Dear users, On 23/09/2024 at 10:00 CEST, we experienced some instabilities with our Ocean integration services. Users may have encountered issues that prevented the correct integration of new milestones into existing orders from that date. Instead, updates for new milestones were integrated into newly duplicated orders without container references. Our technical team resolved the issue on 25/09/2024 at 18:00 CEST, and since that time, the integration has returned to normal functionality. Our technical team is currently in the process of replaying the missing events and cancelling the duplicated unexpected orders that were integrated.

Updates:

  • Time: Sept. 20, 2024, 9:47 a.m.
    Status: Resolved
    Update: Dear users, We observed a spike of errors 520 on the 19/09 between 20:45 and 21:00 CET. These errors caused flow-in requests to be rejected during that time frame. Please resend the flow-in requests back to Shippeo if you encountered any issue. Thank you for your understanding.

Updates:

  • Time: Sept. 19, 2024, 1:31 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 19, 2024, 8:11 a.m.
    Status: Monitoring
    Update: Since yesterday, the volume of Ocean events-out is going up but still remains below normal. We are continuing to investigate and closely monitoring the situation to return to normal soon. We will keep you updated. Thank you for your patience.
  • Time: Sept. 18, 2024, 11:51 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Sept. 18, 2024, 7:23 a.m.
    Status: Investigating
    Update: A significant drop in the volume of Events-out on Ocean Scope has been observed since around 17/09 at 18H PM. Please note that no other flows are currently impacted, and they are operating as expected. Our team is actively investigating the cause of these issues and working to resolve them as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience. We will provide updates as more information becomes available or the situation changes. Thank you for your understanding.

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Frequently Asked Questions - Shippeo

Is there a Shippeo outage?
The current status of Shippeo is: Systems Active
Where can I find the official status page of Shippeo?
The official status page for Shippeo is here
How can I get notified if Shippeo is down or experiencing an outage?
To get notified of any status changes to Shippeo, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Shippeo every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Shippeo do?
Shippeo provides real-time transportation visibility for shippers and logistics providers to improve customer service and operational efficiency.

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