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Is there an Shippeo outage?

Shippeo status: Minor Outage

Last checked: 3 minutes ago

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Shippeo outages and incidents

Outage and incident data over the last 30 days for Shippeo.

There have been 3 outages or incidents for Shippeo in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Shippeo

Outlogger tracks the status of these components for Xero:

API Active
EDI Active
Onboarding Automation Center (OAC) Active
Web platform Active
ETA Availability Active
Events Tracking Active
GPS Tracking Active
Insights Dashboards Performance Issues
Notifications Active
ETA Availability Active
Events Tracking Active
GPS tracking Active
Insights Dashboards Performance Issues
Mobile application Active
Notifications Active
Workflows Active
Component Status
API Active
EDI Active
Onboarding Automation Center (OAC) Active
Web platform Active
Performance Issues
ETA Availability Active
Events Tracking Active
GPS Tracking Active
Insights Dashboards Performance Issues
Notifications Active
Performance Issues
ETA Availability Active
Events Tracking Active
GPS tracking Active
Insights Dashboards Performance Issues
Mobile application Active
Notifications Active
Workflows Active

Latest Shippeo outages and incidents.

View the latest incidents for Shippeo and check for official updates:

Updates:

  • Time: May 24, 2023, 9:36 a.m.
    Status: Resolved
    Update: The incident has been resolved. The ETA components are now running normally
  • Time: May 24, 2023, 8:21 a.m.
    Status: Monitoring
    Update: We identified the root cause of the issue impacting the itinerary computation. A fix has been implemented and we are now monitoring the issue. We are starting to calculate and display new ETA on the platform.
  • Time: May 24, 2023, 7:27 a.m.
    Status: Investigating
    Update: We are currently investigating an incident on a Road ETA component impacting the itinerary computation and new ETA calculation.

Updates:

  • Time: May 15, 2023, 3:54 p.m.
    Status: Resolved
    Update: The incident has been resolved and the web platform is fully operational
  • Time: May 15, 2023, 12:47 p.m.
    Status: Monitoring
    Update: A fix has been implemented which has reduced the instabilities. Our technical team keeps investigating the issue to identify the root cause.
  • Time: May 15, 2023, 12:04 p.m.
    Status: Investigating
    Update: Dear users, We are currently experiencing some instabilities on our web platform preventing its access since 1:00 CEST. Our technical team has been warned and is investigating.

Updates:

  • Time: May 12, 2023, 8:06 a.m.
    Status: Resolved
    Update: Dear users, Events tracking were not automatically triggered for orders created before 10/05 19:00 CET and with a loading/delivery dates planned between 10/05 and 11/05. The root cause has been identified and our technical team already implemented a fix to mitigate the issue. Impacts: - Events were not automatically triggered on the impacted orders. - Concerned orders were not completed if no events were triggered. - Collected GPS positions were not shown on the order map (we only display positions when there is at least one event triggered). Next action: - A solution is being assessed to complete the life cycle of orders impacted by this anomaly.

Updates:

  • Time: May 5, 2023, 6:34 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 5, 2023, 6:07 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: May 5, 2023, 4:29 p.m.
    Status: Investigating
    Update: Dear users, There is an ongoing incident impacting the data processing and resulting in some orders not being updated by GPS right away, ETAs and Positions might be displayed with some delays. Our technical team is aware of the situation, they are working on a fix asap and we will keep you updated. We apologize for the inconvenience, and thank you for your patience.

Updates:

  • Time: May 5, 2023, 3:08 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 5, 2023, 2:22 p.m.
    Status: Monitoring
    Update: Dear users, We observed an incident that affected the creation of orders coming from API and EDI. Orders were received but delayed from being processed and visible on the user end. A fix has been set in place. Orders are being created at the moment please note that it's not necessary to resend the data. We apologize for the inconvenience and thank you for your understanding.

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Frequently Asked Questions - Shippeo

Is there a Shippeo outage?
The current status of Shippeo is: Minor Outage
Where can I find the official status page of Shippeo?
The official status page for Shippeo is here
How can I get notified if Shippeo is down or experiencing an outage?
To get notified of any status changes to Shippeo, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Shippeo every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Shippeo do?
Shippeo provides real-time transportation visibility for shippers and logistics providers to improve customer service and operational efficiency.

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