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Is there an Sift outage?

Sift status: Systems Active

Last checked: 3 minutes ago

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Sift outages and incidents

Outage and incident data over the last 30 days for Sift.

There have been 0 outages or incidents for Sift in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Sift

Outlogger tracks the status of these components for Xero:

API Active
Console Active
Device Fingerprinting Active
Dispute Management Active
Dispute Real Time Resolution Active
Score Active
Workflows Active
Component Status
API Active
Console Active
Device Fingerprinting Active
Dispute Management Active
Dispute Real Time Resolution Active
Score Active
Workflows Active

Latest Sift outages and incidents.

View the latest incidents for Sift and check for official updates:

Updates:

  • Time: Nov. 24, 2022, 8:42 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 24, 2022, 6:27 p.m.
    Status: Monitoring
    Update: Our systems are back to normal, but we are continuing to monitor.
  • Time: Nov. 24, 2022, 5:17 p.m.
    Status: Investigating
    Update: Sift is experiencing a technical issue with its console. We are actively working on investigating and fixing the issue. We are still processing data and returning scores/workflow decisions, but latency may increase.

Updates:

  • Time: Nov. 24, 2022, 4:49 p.m.
    Status: Resolved
    Update: The issue has been resolved. Latency and error rates are back to normal. We are continuing to monitor our systems.
  • Time: Nov. 24, 2022, 4:10 p.m.
    Status: Identified
    Update: Sift is experiencing increased latency for all endpoints. This is leading to increased error rates. We are actively working on investigating and fixing issue. We are still processing data and returning scores/workflows for events that do not error.

Updates:

  • Time: Nov. 24, 2022, 11:05 a.m.
    Status: Resolved
    Update: Sift Console issue has been resolved and fully operational. Thank you for your patience as we worked through resolving this issue.
  • Time: Nov. 24, 2022, 10:23 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Nov. 24, 2022, 10:23 a.m.
    Status: Investigating
    Update: Sift is experiencing a technical issue with its console. We are actively working on investigating and fixing the issue. We are still processing data and returning scores/workflow decisions.
  • Time: Nov. 24, 2022, 10:21 a.m.
    Status: Investigating
    Update: Sift is experiencing a technical issue with its console. We are actively working on investigating and fixing the issue. We are still processing data and returning scores/workflow decisions.

Updates:

  • Time: Aug. 26, 2022, 4:30 a.m.
    Status: Resolved
    Update: At this time the issue with Console Indexing service has been resolved. At Sift we value product excellence. Our customers should expect nothing less. We will work hard to ensure this and similar incidents cannot be repeated. Thanks for fighting fraud with Sift Science.
  • Time: Aug. 26, 2022, 4:28 a.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Aug. 25, 2022, 11:25 p.m.
    Status: Monitoring
    Update: We have resolved the console indexing service issue and now processing the backlog of events since the incident started. We are closely monitoring the service to ensure there are no further incidents.
  • Time: Aug. 25, 2022, 11:10 p.m.
    Status: Identified
    Update: We have resolved the console indexing service issue and now processing the backlog of events since the incident started. We are closely monitoring the service to ensure there are no further incidents.
  • Time: Aug. 25, 2022, 8:35 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Aug. 25, 2022, 8:33 p.m.
    Status: Identified
    Update: Sift is continuing to work on recovering our indexing service.
  • Time: Aug. 25, 2022, 6:30 p.m.
    Status: Identified
    Update: Sift has identified an issue with our indexing service as of 7:30am Pacific. We are actively working on restoring the service. This only impacts console indexing - Explore and search, but does not impact any data ingestion or APIs. All score and decision pipelines are unaffected. Links to specific users in the Sift console & Review Queues are unaffected.

Updates:

  • Time: Aug. 23, 2022, 6:04 p.m.
    Status: Resolved
    Update: We have identified the root cause for this issue and the issue has been resolved. We are monitoring the services closely.
  • Time: Aug. 23, 2022, 4:45 p.m.
    Status: Identified
    Update: Sift has identified an issue which is causing an increase in response latency, mobile event errors, and Async API events beginning at roughly ~8:47AM PST. We are actively investigating the issue and will follow up as we learn more.

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Frequently Asked Questions - Sift

Is there a Sift outage?
The current status of Sift is: Systems Active
Where can I find the official status page of Sift?
The official status page for Sift is here
How can I get notified if Sift is down or experiencing an outage?
To get notified of any status changes to Sift, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Sift every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Sift do?
Sift offers fraud prevention solutions to safeguard your business and customers, allowing for growth and innovation with minimal risk.

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