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Is there an Sisense outage?

Sisense status: Systems Active

Last checked: 2 minutes ago

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Sisense outages and incidents

Outage and incident data over the last 30 days for Sisense.

There have been 1 outages or incidents for Sisense in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Sisense

Outlogger tracks the status of these components for Xero:

Sisense for Cloud Data Teams Active
Sisense Managed Service Active
Component Status
Sisense for Cloud Data Teams Active
Sisense Managed Service Active

Latest Sisense outages and incidents.

View the latest incidents for Sisense and check for official updates:

Updates:

  • Time: July 21, 2023, 2:40 a.m.
    Status: Resolved
    Update: The support portal is now operational and all functionality has been restored.
  • Time: July 20, 2023, 7:19 p.m.
    Status: Investigating
    Update: The backend service that powers Sisense's ticket portal is currently down. In the interim, new tickets can be submitted to the Sisense Support Team via email at [email protected].

Updates:

  • Time: July 12, 2023, 5:30 p.m.
    Status: Resolved
    Update: This incident has been resolved. The CDT Support team can now be reached within the application or via email at [email protected]
  • Time: July 12, 2023, 4:46 p.m.
    Status: Investigating
    Update: The in-app chat functionality for Sisense for Cloud Data Teams is down. We are currently investigating the issue. In the meantime, our Support team can be reached via email at [email protected].

Updates:

  • Time: June 30, 2023, 7:01 p.m.
    Status: Resolved
    Update: Beginning at 8:26 AM PDT, a small number of EC2 instances and EBS volumes were impaired in a single Availability Zone in the US-EAST-2 Region. This issue was caused by a power event, which caused some of the instances to lose power, and some EBS volumes to experience degraded IO performance. Details can be found on https://health.aws.amazon.com/health/home# All environments have been restored to full functionality
  • Time: June 30, 2023, 5:27 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: June 30, 2023, 4:53 p.m.
    Status: Investigating
    Update: We are working with AWS to investigate performance degradation for some instances within the US-EAST-2 (Ohio) Region hosted Sisense customers. More information on the issue can be found https://health.aws.amazon.com/health/home#

Updates:

  • Time: March 29, 2023, 2:58 p.m.
    Status: Resolved
    Update: AWS network connectivity issues were resolved. Currently the CDT is fully operational. The Sisense Cloud Support Team can be reached at [email protected] or via live chat.
  • Time: March 28, 2023, 7:13 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: March 28, 2023, 6:46 p.m.
    Status: Investigating
    Update: The Cloud Data Teams (Periscope) was mostly unoperational 10:58-11:10 PST. Some users were able to get to the login screen. Currently the CDT is fully operational. The root cause is under investigation. The Sisense Cloud Support Team can be reached at [email protected] or via live chat.

Updates:

  • Time: Dec. 5, 2022, 9:46 p.m.
    Status: Resolved
    Update: This issue has been resolved. If you are still experiencing issues on your instance, the Sisense Support Team can be reached at [email protected].
  • Time: Dec. 5, 2022, 9:12 p.m.
    Status: Monitoring
    Update: AWS resolved an issue which was impacting Internet connectivity for the US-EAST-2 Region. All customers should see their VPN's working as expected. If you are still experiencing issues on your instance, the Sisense Support Team can be reached at [email protected].
  • Time: Dec. 5, 2022, 8:39 p.m.
    Status: Investigating
    Update: We are working with AWS to investigate network connectivity issues for some instances within the US-EAST-2 (Ohio) Region hosted Sisense customers. More information on the issue can be found https://health.aws.amazon.com/health/status

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Frequently Asked Questions - Sisense

Is there a Sisense outage?
The current status of Sisense is: Systems Active
Where can I find the official status page of Sisense?
The official status page for Sisense is here
How can I get notified if Sisense is down or experiencing an outage?
To get notified of any status changes to Sisense, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Sisense every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Sisense do?
Transform data into profits using AI-driven analytics with options for pro-code, low-code, and no-code functionality.

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