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Is there an Sisense outage?

Sisense status: Systems Active

Last checked: 5 minutes ago

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Sisense outages and incidents

Outage and incident data over the last 30 days for Sisense.

There have been 1 outages or incidents for Sisense in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Sisense

Outlogger tracks the status of these components for Xero:

Sisense for Cloud Data Teams Active
Sisense Managed Service Active
Component Status
Sisense for Cloud Data Teams Active
Sisense Managed Service Active

Latest Sisense outages and incidents.

View the latest incidents for Sisense and check for official updates:

Updates:

  • Time: Sept. 9, 2022, 11:48 a.m.
    Status: Resolved
    Update: Search Engine functionality should be restored. In case of opposite contact Sisense, Cloud Support Team can be reached at [email protected] or via live chat.
  • Time: Sept. 7, 2022, 3:12 p.m.
    Status: Identified
    Update: The issue is isolated to the combination of Slate.js and the browser that uses it. As the workaround please use Mozilla or Safari internet browse if that is allowed by the corporate policy. The Sisense Cloud Support Team can be reached at [email protected] or via live chat.
  • Time: Sept. 6, 2022, 1:59 p.m.
    Status: Investigating
    Update: The issue appeared right after the update of Google Chrome from version 104 to 105 version. As a workaround, please use Mozilla or Safari internet browser. The Sisense Cloud Support Team can be reached at [email protected] or via live chat.
  • Time: Sept. 6, 2022, 1:14 p.m.
    Status: Investigating
    Update: Search engine in the Sisense for CDT application is not working as expected for some users. Engineers are actively investigating the issue. The Sisense Cloud Support Team can be reached at [email protected] or via live chat.

Updates:

  • Time: Aug. 10, 2022, 4:16 p.m.
    Status: Resolved
    Update: All application functionality has been restored, and this issue has been resolved. The Sisense for Cloud Data Support Team can be reached at [email protected] for additional help. Update - Some customers are reporting that they are still not able to reach the site. This is due to caching, and can be resolved by clearing the cache or forcing a refresh.
  • Time: Aug. 10, 2022, 11:05 a.m.
    Status: Monitoring
    Update: All application functionality has been restored, and this issue has been resolved. The Sisense for Cloud Data Support Team can be reached at [email protected] for additional help.
  • Time: Aug. 10, 2022, 7:39 a.m.
    Status: Monitoring
    Update: A fix has been implemented, and the Sisense Team is monitoring the results. The team is working to verify that all parts of the application are fully functional.
  • Time: Aug. 10, 2022, 1:19 a.m.
    Status: Identified
    Update: We are continuing to work with our third party vendor to fix the issue. The Sisense Cloud Support Team can be reached at [email protected].
  • Time: Aug. 10, 2022, 12:27 a.m.
    Status: Identified
    Update: The issue has been identified to be related to our hosting service. Our IT team is actively working with the third party vendor to restore service. The Sisense Cloud Support Team can be reached at [email protected]
  • Time: Aug. 9, 2022, 11:59 p.m.
    Status: Identified
    Update: Our IT and Engineering teams have identified the issue and are actively working to resolve it. The Sisense Cloud Support Team can be reached at [email protected].
  • Time: Aug. 9, 2022, 7:59 p.m.
    Status: Investigating
    Update: The Sisense application is not loading for some users. Engineers are actively investigating the issue. The Sisense Cloud Support Team can be reached at [email protected].

Updates:

  • Time: July 28, 2022, 7:36 p.m.
    Status: Resolved
    Update: All affected Sisense MS customer environments have now been restored. Further information about the incident can be found at https://phd.aws.amazon.com/phd/home#/account/dashboard/open-issues The Sisense Support Team can be reached at [email protected].
  • Time: July 28, 2022, 7:05 p.m.
    Status: Monitoring
    Update: All Linux hosted Sisense MS customers environments have been recovered. We are continuing to work on restoring our Windows hosted customers affected by the AWS power outage. The Sisense Support Team can be reached at [email protected].
  • Time: July 28, 2022, 6:25 p.m.
    Status: Monitoring
    Update: We are continuing see recovery of Sisense MS instances that were affected by the loss of power AWS US-EAST-2 Region. The Sisense team is working with AWS to ensure restored functionality for our remaining affected customers. Further information on the issue can be found https://health.aws.amazon.com/health/status
  • Time: July 28, 2022, 5:36 p.m.
    Status: Monitoring
    Update: Affected Sisense MS instance should now be functional. AWS has confirmed that a majority of affected EC2 have recovered. Sisense will continue to monitor our MS environments to ensure all affected systems are operational. If you are still experiencing issues on your instance, the Sisense Support Team can be reached at [email protected].
  • Time: July 28, 2022, 5:29 p.m.
    Status: Investigating
    Update: We are working with AWS to investigate network connectivity issues for some instances and increased error rates and latencies for the EC2 APIs within the US-EAST-2 Region hosted Sisense customers. More information on the issue can be found https://health.aws.amazon.com/health/status The Sisense Support Team can be reached at [email protected].

Updates:

  • Time: May 3, 2022, 6:33 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 3, 2022, 4:24 p.m.
    Status: Monitoring
    Update: Charts are now loading for most users. Engineers will continue to monitor the fix. The Sisense Support Team can be reached at [email protected] or via live chat.
  • Time: May 3, 2022, 3:24 p.m.
    Status: Investigating
    Update: Charts in the Sisense application are not loading for some users. Engineers are actively investigating the issue. The Sisense Cloud Support Team can be reached at [email protected] or via live chat.

Updates:

  • Time: April 14, 2022, 9:29 p.m.
    Status: Resolved
    Update: Our chat / ticketing system is now fully operational. If you continue to face issues accessing chat support, the Sisense Cloud Support Team can be reached at [email protected].
  • Time: April 14, 2022, 8:31 p.m.
    Status: Investigating
    Update: The support team is currently experiencing difficulties with the proper response times due to the ticketing system outage. Our engineers are actively investigating the issue. The Sisense for Cloud Data Teams application is not affected and functioning properly. The Sisense Cloud Support Team can be reached at [email protected].

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Frequently Asked Questions - Sisense

Is there a Sisense outage?
The current status of Sisense is: Systems Active
Where can I find the official status page of Sisense?
The official status page for Sisense is here
How can I get notified if Sisense is down or experiencing an outage?
To get notified of any status changes to Sisense, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Sisense every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Sisense do?
Transform data into profits using AI-driven analytics with options for pro-code, low-code, and no-code functionality.

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