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Is there an Sisense outage?

Sisense status: Systems Active

Last checked: 2 minutes ago

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Sisense outages and incidents

Outage and incident data over the last 30 days for Sisense.

There have been 1 outages or incidents for Sisense in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Sisense

Outlogger tracks the status of these components for Xero:

Sisense for Cloud Data Teams Active
Sisense Managed Service Active
Component Status
Sisense for Cloud Data Teams Active
Sisense Managed Service Active

Latest Sisense outages and incidents.

View the latest incidents for Sisense and check for official updates:

Updates:

  • Time: March 29, 2022, 4:36 p.m.
    Status: Resolved
    Update: Support Chat functionality has now been restored for all customers. The Sisense Cloud Support Team can be reached at [email protected] or via live chat.
  • Time: Feb. 23, 2022, 1:03 a.m.
    Status: Investigating
    Update: We have informed our engineering team and we are working on fixing the issues. The Sisense Cloud Support Team can be reached at [email protected] or via live chat.
  • Time: Feb. 23, 2022, 12:57 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Feb. 22, 2022, 9:15 p.m.
    Status: Investigating
    Update: We have informed our engineering team and we are working on fixing the issues. The Sisense Cloud Support Team can be reached at [email protected] or via live chat.

Updates:

  • Time: Feb. 22, 2022, 8:14 p.m.
    Status: Resolved
    Update: Slack is up and running: https://status.slack.com/ The Sisense Cloud Support Team can be reached at [email protected] or via live chat.
  • Time: Feb. 22, 2022, 3:45 p.m.
    Status: Monitoring
    Update: Please be aware that Slack has an outage that impacts some users. The slack team is aware of that and handling it: https://status.slack.com/ The Sisense Cloud Support Team can be reached at [email protected] or via live chat. We will update you soon.

Updates:

  • Time: Feb. 16, 2022, 12:31 a.m.
    Status: Resolved
    Update: Cloudflare's status page has been moved to resolved and Sisense is accessible to all users. More information is available on Cloudflare's status page: https://www.cloudflarestatus.com/ The Sisense Cloud Support Team can be reached at [email protected] or via live chat.
  • Time: Feb. 15, 2022, 11:57 p.m.
    Status: Monitoring
    Update: Cloudflare’s status page has been moved to monitoring and Sisense is now accessible to all users. More information is available on Cloudflare’s status page: https://www.cloudflarestatus.com/
  • Time: Feb. 15, 2022, 9:08 p.m.
    Status: Investigating
    Update: Cloudflare, Sisense's DNS provider, is experiencing an outage that is causing the Sisense application not to load for some users. More information is available on Cloudflare's status page: https://www.cloudflarestatus.com/ The Sisense Cloud Teams Support Team can be reached at [email protected] or via live chat.
  • Time: Feb. 15, 2022, 7:19 p.m.
    Status: Investigating
    Update: The Sisense application is loading slowly for some users. Engineers are actively investigating the issue. The Sisense Cloud Support Team can be reached at [email protected] or via live chat.

Updates:

  • Time: Feb. 2, 2022, 2:59 p.m.
    Status: Resolved
    Update: Reporting functionality has now been restored for all customers. For further information, the Support Team can be reached at [email protected] or via live chat.
  • Time: Feb. 2, 2022, 11:13 a.m.
    Status: Monitoring
    Update: A fix was implemented by the Engineering team and we are monitoring the system performance after it.
  • Time: Feb. 2, 2022, 12:20 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Feb. 1, 2022, 11:02 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Feb. 1, 2022, 9:50 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Feb. 1, 2022, 8:41 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Feb. 1, 2022, 7:33 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Feb. 1, 2022, 6:37 p.m.
    Status: Investigating
    Update: The code fix implemented by Engineering did not fully resolve the issues. Monitoring detected additional failures on emails and slack reporting, The engineering team is continuing to investigate the issue to find the root cause
  • Time: Feb. 1, 2022, 4:19 p.m.
    Status: Monitoring
    Update: The revert was delivered. Engineering is monitoring the system performance.
  • Time: Feb. 1, 2022, 2:59 p.m.
    Status: Identified
    Update: The engineering team has identified the issue. It is related to the recent performance upgrade and now the change is being reverted.
  • Time: Feb. 1, 2022, 2:12 p.m.
    Status: Investigating
    Update: Reporting functionality in the Sisense for Cloud Data Teams application including Email and Slack Reports are not being received for most users. Engineers are actively investigating the issue. The Support Team can be reached at [email protected] or via live chat.

Updates:

  • Time: Dec. 23, 2021, 11:04 a.m.
    Status: Resolved
    Update: All Redshift Operations should be restored. In case of opposite contact Sisense, Cloud Support Team can be reached at [email protected] or via live chat.
  • Time: Dec. 23, 2021, 10:49 a.m.
    Status: Monitoring
    Update: All Redshift Operations should be restored. In case of opposite contact Sisense, Cloud Support Team can be reached at [email protected] or via live chat.
  • Time: Dec. 23, 2021, 12:14 a.m.
    Status: Monitoring
    Update: We are continuing to monitor the issue as AWS works towards full recovery of Redshift clusters in the the US-East-1 region. Complete recovery will likely be reliant on the full recovery for the EC2 / EBS issue being tracked on the Service Health Dashboard (https://status.aws.amazon.com/ ). In some cases our Engineering team was able to recover the Redshift cluster on our own and are actively working through those instances of impacted clusters The Sisense Cloud Support Team can be reached at [email protected] or via live chat.
  • Time: Dec. 23, 2021, 12:13 a.m.
    Status: Identified
    Update: The engineering team is actively monitoring the issues while AWS services are being restored
  • Time: Dec. 22, 2021, 11:12 p.m.
    Status: Identified
    Update: The engineering team is actively monitoring the issues while AWS services are being restored
  • Time: Dec. 22, 2021, 9:58 p.m.
    Status: Identified
    Update: Most of the customers should be able to start using cache. If the problem persists, The Sisense Cloud Support Team can be reached at [email protected] or via live chat. Meanwhile our Engineering team is working with AWS to restore the operations for all the customers.
  • Time: Dec. 22, 2021, 9:06 p.m.
    Status: Identified
    Update: The engineering team is actively monitoring the issues while AWS services are being restored
  • Time: Dec. 22, 2021, 8:06 p.m.
    Status: Identified
    Update: The number of affected customers is decreased. The engineering team is actively monitoring the issues while AWS services are being restored
  • Time: Dec. 22, 2021, 7:03 p.m.
    Status: Identified
    Update: The engineering team is actively monitoring the issues while AWS services are being restored
  • Time: Dec. 22, 2021, 6:05 p.m.
    Status: Identified
    Update: The engineering team is actively monitoring the issues while AWS services are being restored
  • Time: Dec. 22, 2021, 5:14 p.m.
    Status: Identified
    Update: The engineering team is actively monitoring the issues while AWS services are being restored
  • Time: Dec. 22, 2021, 4:45 p.m.
    Status: Investigating
    Update: The engineering team is actively monitoring the issues while AWS services are being restored
  • Time: Dec. 22, 2021, 3:20 p.m.
    Status: Investigating
    Update: Sisense for Cloud Data Teams Engineers have diagnosed the issue to be related to the AWS outage (https://status.aws.amazon.com). Engineering are actively working to resolve the issues. The Sisense Cloud Support Team can be reached at [email protected] or via live chat.
  • Time: Dec. 22, 2021, 3:12 p.m.
    Status: Investigating
    Update: Sisense for Cloud Data Teams Engineers have diagnosed the issue to be related to the AWS outage (https://status.aws.amazon.com). Engineering are actively working to resolve the issues. The Sisense Cloud Support Team can be reached at [email protected] or via live chat.
  • Time: Dec. 22, 2021, 2:46 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Dec. 22, 2021, 2:38 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Dec. 22, 2021, 2:21 p.m.
    Status: Investigating
    Update: Certain queries, caching, view materialization processes are running into ST003 errors. While the number of customers impacted is low, customers with the Redshift caching infrastructure are most affected. Engineers are actively working with AWS to resolve the issue. The Support Team can be reached at [email protected]

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Frequently Asked Questions - Sisense

Is there a Sisense outage?
The current status of Sisense is: Systems Active
Where can I find the official status page of Sisense?
The official status page for Sisense is here
How can I get notified if Sisense is down or experiencing an outage?
To get notified of any status changes to Sisense, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Sisense every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Sisense do?
Transform data into profits using AI-driven analytics with options for pro-code, low-code, and no-code functionality.

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