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Is there an Sisense outage?

Sisense status: Systems Active

Last checked: 3 minutes ago

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Sisense outages and incidents

Outage and incident data over the last 30 days for Sisense.

There have been 1 outages or incidents for Sisense in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Sisense

Outlogger tracks the status of these components for Xero:

Sisense for Cloud Data Teams Active
Sisense Managed Service Active
Component Status
Sisense for Cloud Data Teams Active
Sisense Managed Service Active

Latest Sisense outages and incidents.

View the latest incidents for Sisense and check for official updates:

Updates:

  • Time: Sept. 20, 2021, 7:32 p.m.
    Status: Resolved
    Update: The issue has been resolved by engineering. All scheduled views are unlocked and views will start materializing per schedule. Please note that delays may be seen in certain instances depending on the number of views to catch up and their average run time against the database.
  • Time: Sept. 20, 2021, 7:09 p.m.
    Status: Investigating
    Update: According to the investigation 36 sites are affected.
  • Time: Sept. 20, 2021, 6:45 p.m.
    Status: Investigating
    Update: Scheduled materialized views are not refreshing for some users in the Sisense for Cloud Data Teams application. Engineers are actively investigating the issue. The Support Team can be reached at [email protected] or via live chat.

Updates:

  • Time: Aug. 6, 2021, 3 p.m.
    Status: Resolved
    Update: From 12:01am to 7:20am PST, URLs generated from within the Sisense for Cloud Data Teams application were redirecting incorrectly. Engineers have since identified and resolved the issue. For any questions, the Sisense Support Team can be reached at [email protected] or over live chat.

Updates:

  • Time: July 1, 2021, 8:41 p.m.
    Status: Resolved
    Update: This issue has been resolved.
  • Time: July 1, 2021, 8:06 p.m.
    Status: Monitoring
    Update: Re-directing functionality from periscope.io URLs to periscopedata.com URLS has been restored and use of periscope.io URLs can resume. Engineers are monitoring for further issues. The Sisense Cloud Support Team can be reached at [email protected] or via live chat.
  • Time: July 1, 2021, 7:51 p.m.
    Status: Identified
    Update: Sisense for Cloud Data Teams Engineers are working with AWS engineers to bring back re-directing functionality from periscope.io URLs to periscopedata.com URLS. The Sisense Cloud Support Team can be reached at [email protected] or via live chat.
  • Time: July 1, 2021, 7:21 p.m.
    Status: Identified
    Update: Users accessing Sisense for Cloud Data Teams URLs with periscope.io are receiving errors. Updating URLs to use periscopedata.com should allow those users and systems to regain access. Engineers are working on bringing back the re-directing functionality. The Sisense Cloud Support Team can be reached at [email protected] or via live chat.

Updates:

  • Time: June 30, 2021, 9 p.m.
    Status: Resolved
    Update: Sisense for Cloud Data Teams customers are able to connect to their Snowflake databases successfully. More information is available on the Snowflake status page here: https://status.snowflake.com/ The Sisense Cloud Support Team can be reached at [email protected] or via live chat.
  • Time: June 30, 2021, 8:19 p.m.
    Status: Monitoring
    Update: Sisense for Cloud Data Teams customers are again able to connect to their Snowflake databases successfully. Snowflake Engineers are monitoring. More information is available on the Snowflake status page here: https://status.snowflake.com/ The Sisense Cloud Support Team can be reached at [email protected] or via live chat.
  • Time: June 30, 2021, 7:50 p.m.
    Status: Identified
    Update: Sisense for Cloud Data Teams customers are experiencing errors when trying to connect to Snowflake databases. Snowflake Engineers are investigating and found a recent change causing the issue. More information is available on the Snowflake status page here: https://status.snowflake.com/ The Sisense Cloud Support Team can be reached at [email protected] or via live chat.
  • Time: June 30, 2021, 7:01 p.m.
    Status: Identified
    Update: Sisense for Cloud Data Teams customers are experiencing errors when trying to connect to Snowflake databases. Snowflake Engineers are investigating. More information is available on the Snowflake status page here: https://status.snowflake.com/ The Sisense Cloud Support Team can be reached at [email protected] or via live chat.
  • Time: June 30, 2021, 6:32 p.m.
    Status: Identified
    Update: Starting at 11:07am PST, Sisense for Cloud Data Teams customers are experiencing this error, "JDBC driver encountered communication error. Message: HTTP status=401", when trying to query from their Snowflake databases. Engineers are working with Snowflake to resolve. More information is available on the Snowflake status page here: https://status.snowflake.com/ The Sisense Cloud Support Team can be reached at [email protected] or via live chat.

Updates:

  • Time: June 24, 2021, 8:32 p.m.
    Status: Resolved
    Update: Sisense for Cloud Data Teams engineers have resolved the underlying cause of the ST003 connection errors. Some users may still have lingering errors. For these users, a database admin will have to unblock the Sisense user before full functionality can be restored. Please have a database admin execute mysqladmin flush-hosts For further details, please refer to: https://dev.mysql.com/doc/refman/5.6/en/host-cache.html#host-cache-flushing
  • Time: June 24, 2021, 8:03 p.m.
    Status: Monitoring
    Update: Sisense for Cloud Data Teams engineers have restarted the connection services and databases are connecting as normal. The Engineers are monitoring for any further issues. The support team can be reached at [email protected] or via live chat for further questions.
  • Time: June 24, 2021, 7:28 p.m.
    Status: Monitoring
    Update: Some Sisense for Cloud Data Teams customers database connections are still experiencing errors from the previous changes. Engineers are working to re-start those connections and will be monitoring. The Sisense Cloud Support Team can be reached at [email protected] or via live chat.
  • Time: June 24, 2021, 6:44 p.m.
    Status: Monitoring
    Update: Starting at 10:22am PST, some Sisense for Cloud Data Teams customers database connections experienced connection errors due to a recent code change. Engineers rolled back the code at 10:53am PST and are monitoring the connections. The Sisense Cloud Support Team can be reached at [email protected] or via live chat.

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Frequently Asked Questions - Sisense

Is there a Sisense outage?
The current status of Sisense is: Systems Active
Where can I find the official status page of Sisense?
The official status page for Sisense is here
How can I get notified if Sisense is down or experiencing an outage?
To get notified of any status changes to Sisense, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Sisense every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Sisense do?
Transform data into profits using AI-driven analytics with options for pro-code, low-code, and no-code functionality.

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